26-08-2010, 22:12
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#1
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Inactive
Join Date: Aug 2010
Location: West Bromwich
Services: V+ XL, Phone, Broadband.
Posts: 5
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No rewards old customers
How come all the best deals go to new customers, I have been with Virgin for over 15 years its, about time they started giving some rewards to there loyal customers.
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26-08-2010, 23:04
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#2
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The Invisible Woman
Cable Forum Mod
Join Date: Jun 2003
Location: between Portsmouth and Southampton.
Age: 73
Services: VM XL TV,50 MB VM BB,VM landline, Tivo
Posts: 40,370
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Re: No rewards old cusomers
Quote:
Originally Posted by kennethbrowning
How come all the best deals go to new customers, I have been with Virgin for over 15 years its, about time they started giving some rewards to there loyal customers.
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Firstly VM hasn't been going for 15 years.
Secondly I started out at 51Kbs BB which was then upgraded for the same price to 2MB which was then upgraded for the same price to 10MB.Seems as a long standing loyal customer I did get some reward.. 
__________________
Hell is empty and all the devils are here. Shakespeare..
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26-08-2010, 23:17
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#3
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cf.mega poster
Join Date: Jun 2003
Location: Half in the corporeal, half in the etheral
Posts: 37,181
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Re: No rewards old cusomers
Seeing as this is nothing to do with Website Discussion, I've moved it to VM news.
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From Jim Cornette:
“Ty, Fy, bye”
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27-08-2010, 00:56
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#4
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Inactive
Join Date: Oct 2005
Age: 39
Services: Virgin 2GIG XGS - Zero TV
Posts: 435
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Re: No rewards old customers
it is very bad customer service indeed... lets hope competition comes out very soon.
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27-08-2010, 05:38
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#5
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Grumpy Fecker
Join Date: Jul 2007
Location: Warrington
Age: 66
Services: Every Weekend
Posts: 17,072
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Re: No rewards old customers
Quote:
Originally Posted by Martyn
it is very bad customer service indeed... lets hope competition comes out very soon.
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There already is competition.
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The UK is now the regime of Ayatollah Starmer the UK's dictator
I am a happy Linux user
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27-08-2010, 06:35
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#6
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Permanently Banned
Join Date: Jan 2009
Location: In a world of no buffering!!
Services: Samsung V+ XL TV
XL Phone
30Mb Superhub
Samsung Galaxy 3 32GB sd card In a world of no buffering!
Posts: 20,915
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Re: No rewards old customers
Quote:
Originally Posted by kennethbrowning
How come all the best deals go to new customers, I have been with Virgin for over 15 years its, about time they started giving some rewards to there loyal customers.
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Have you rang up and enquired as to any offers they can give you at all, calling in is the best bet everytime. 
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27-08-2010, 07:10
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#7
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laeva recumbens anguis
Cable Forum Mod
Join Date: Jun 2006
Age: 69
Services: Premiere Collection
Posts: 44,652
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Re: No rewards old customers
kenneth, as masque states, ring up and ask to talk to retentions - explain (nicely) how you feel, and they may be able to help (depending on the services you have and your history with the company).
I did this two weeks ago, and got a £7 reduction and a BB upgrade from L to XL - I pointed out that I was paying the same as a new customer who could get 20Mb for the same amount (I had TV XL, Phone XL, BB L, V+ and an additional V box); I also pointed out that the same (roughly) package on Sky was about £5 cheaper for comparison purposes).
It never hurts to ask (again, nicely), and if you don't get what you want, you can always apply the Market Forces philosophy.
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27-08-2010, 07:14
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#8
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Permanently Banned
Join Date: Jan 2009
Location: In a world of no buffering!!
Services: Samsung V+ XL TV
XL Phone
30Mb Superhub
Samsung Galaxy 3 32GB sd card In a world of no buffering!
Posts: 20,915
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Re: No rewards old customers
Quote:
Originally Posted by foreverwar
kenneth, as masque states, ring up and ask to talk to retentions - explain (nicely) how you feel, and they may be able to help (depending on the services you have and your history with the company).
I did this two weeks ago, and got a £7 reduction and a BB upgrade from L to XL - I pointed out that I was paying the same as a new customer who could get 20Mb for the same amount (I had TV XL, Phone XL, BB L, V+ and an additional V box); I also pointed out that the same (roughly) package on Sky was about £5 cheaper for comparison purposes).
It never hurts to ask (again, nicely), and if you don't get what you want, you can always apply the Market Forces philosophy.
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He and got a nice new shiny router as well.
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27-08-2010, 07:32
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#9
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laeva recumbens anguis
Cable Forum Mod
Join Date: Jun 2006
Age: 69
Services: Premiere Collection
Posts: 44,652
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Re: No rewards old customers
Quote:
Originally Posted by Masque
He and got a nice new shiny router as well. |
erm, no - just the a new modem (but really not bothered, as I didn't have to reconfigure the two I have already).
I checked with Cust Svcs, and I was only due a modem - strange that the 20Mb activation makes you download a file for the router, though.....
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27-08-2010, 08:04
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#10
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Permanently Banned
Join Date: Jan 2009
Location: In a world of no buffering!!
Services: Samsung V+ XL TV
XL Phone
30Mb Superhub
Samsung Galaxy 3 32GB sd card In a world of no buffering!
Posts: 20,915
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Re: No rewards old customers
Quote:
Originally Posted by foreverwar
erm, no - just the a new modem (but really not bothered, as I didn't have to reconfigure the two I have already).
I checked with Cust Svcs, and I was only due a modem - strange that the 20Mb activation makes you download a file for the router, though..... |
I remember I said ring back for it.
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27-08-2010, 08:11
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#11
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laeva recumbens anguis
Cable Forum Mod
Join Date: Jun 2006
Age: 69
Services: Premiere Collection
Posts: 44,652
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Re: No rewards old customers
Quote:
Originally Posted by Masque
I remember I said ring back for it. |
I remembered, I did, and I was told I wasn't due one......
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27-08-2010, 08:18
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#12
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Permanently Banned
Join Date: Jan 2009
Location: In a world of no buffering!!
Services: Samsung V+ XL TV
XL Phone
30Mb Superhub
Samsung Galaxy 3 32GB sd card In a world of no buffering!
Posts: 20,915
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Re: No rewards old customers
Quote:
Originally Posted by foreverwar
I remembered, I did, and I was told I wasn't due one...... |
Dear me some staff do not have a clue as you upgraded you should have received the hub if not you should have then received a router. 
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30-08-2010, 22:43
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#13
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cf.addict
Join Date: Oct 2003
Location: belfast northern ireland
Age: 81
Services: ntl
Posts: 274
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Re: No rewards old customers
i was also told when i moved house that i was due a router . but didn't get one boo hoo
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31-08-2010, 10:11
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#14
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Inactive
Join Date: Mar 2007
Location: Cambridge
Services: V+ XL TV, BB L
Posts: 80
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Re: No rewards old customers
I've been with VM since the beginning (and NTL before that) and ring up every 12 months to speak to retentions to see what deals I can get and am always offered a good discount if I take another 12 month contract.
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31-08-2010, 14:36
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#15
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cf.mega poster
Join Date: Nov 2003
Location: Oxford (area 31)
Services: 1.2Gb/100Mb, VMTV (UHD), Freesat HD, Freeview HD, Freely HD, SkyQ (UHD), EEtv (UHD), DAB+
Posts: 2,097
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Re: No rewards old customers
I was with ComTel, who became NTL who became VM.
As a long time customer I have found you are offered nothing - but when you call and ask they nearly always give you something. There is a limit to the number of things they can offer you - but they seem happy to have one discount or another running nearly all the time.
You don't get if you don't ask!
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