Catch Up & On Demand

johnasimmons · 03-10-2010, 07:20

Hi
In the last few days on Catch Up & On Demand TV there has been a blanking of picture and sound of a few seconds at a time on the watched programme - it happened a few times Thursday evening but has worsened since. Anyone else getting this problem? (I have reported it to VM but awaiting their answer)

Digital Fanatic · 03-10-2010, 10:39

Quote:

Originally Posted by johnasimmons

Hi
In the last few days on Catch Up & On Demand TV there has been a blanking of picture and sound of a few seconds at a time on the watched programme - it happened a few times Thursday evening but has worsened since. Anyone else getting this problem? (I have reported it to VM but awaiting their answer)

Could be a regional issue, not in work so can't check it out for you. The faults team will collate examples from you area and pass it to the Outage Team to look at.

If nobody else is reporting it, then it could be a box problem and you may need a tech.

I take it you've rebooted and checked all cables?

johnasimmons · 03-10-2010, 11:18

I have checked everything including cables, all normal channels are perfect, just the On Demand - it is happening to both of my boxes, one V+ box and one standard box

Digital Fanatic · 03-10-2010, 11:24

Quote:

Originally Posted by johnasimmons

I have checked everything including cables, all normal channels are perfect, just the On Demand - it is happening to both of my boxes, one V+ box and one standard box

Could be a local issue then. Looks like you are on the Harringey RHE.

If it is local, then expect it to be resolved with 24 hours.

johnasimmons · 03-10-2010, 12:25

Yep, I am on Haringey head end - I will see if it clears up

Digital Fanatic · 03-10-2010, 13:13

Quote:

Originally Posted by johnasimmons

Yep, I am on Haringey head end - I will see if it clears up

I'm back in work tomorrow night, so bump this thread if you still have the issue, and i'll see if anything is going on at your head-end.

johnasimmons · 03-10-2010, 13:18

Will do DF

johnasimmons · 04-10-2010, 07:45

FYI - last night it seemed to have worsened, most On Demand & Catch-Up is now unwatchable although normal channels are fine (SNR for them is between 29 to 32)

Peter_ · 04-10-2010, 07:48

Quote:

Originally Posted by johnasimmons

FYI - last night it seemed to have worsened, most On Demand & Catch-Up is now unwatchable although normal channels are fine (SNR for them is between 29 to 32)

Call support now who will run some checks with you.

johnasimmons · 04-10-2010, 08:50

I have & they are thanks

Digital Fanatic · 04-10-2010, 11:52

Quote:

Originally Posted by johnasimmons

I have & they are thanks

I'll check later for you tonight for you, bump the thread if I don't reply by 9pm. As long as I'm not mad busy!

Digital Fanatic · 04-10-2010, 14:48

checked and we have no known issues from your RHE. Call faults and they will book a tech for you.

Matth · 04-10-2010, 15:55

Sounds similar, catchup freezing, sometimes it gets going again, sometimes a goes to "unavailable" and 1095 code.

RM14 area.

Last couple of times, catchup has been having problems.

Digital Fanatic · 04-10-2010, 16:57

Quote:

Originally Posted by Matth

Sounds similar, catchup freezing, sometimes it gets going again, sometimes a goes to "unavailable" and 1095 code.

RM14 area.

Last couple of times, catchup has been having problems.

You are on a different RHE though, so unrelated. Have you reported it to VM?

Matth · 04-10-2010, 17:45

Will do if it happens again, it says if It keeps happening, well so far, it's 2 out of 2, not worth jumping on 1 screwup, as it could well be a temporary glitch.