Virgin Media dont support Outlook

duncanhead · 23-07-2008, 19:51

I have used Outlook (2003 SP3) for a month now. It integrates well with activesync and my smartphone etc. I like the advanced features (searches and .pst files etc)
I have just had a problem that MS say is down to my ISP - Virgin Media.
I called the help team and they say they dont support Outlook - It must be the most popular email client in the world ......
They say use web mail !!!! ( How crap!!!!)
I have made an official complaint but have not received any replies....

Any suggestions... PS after starting Outlook again the stuck email(s) in the outbox eventually get sent. its something to do with SSL and the port that they use for SMTP
cheers - Duncan
comments welcome !
(I've been with them for over 10 years now and are really getting fed up with their attitude)

Graham M · 23-07-2008, 20:08

Outlook is generally seen as a business application which I would imagine the business team support but since you are I am guessing a residential customer they will be expecting you to use Outlook Express/Windows Mail depending on your windows version. As far as I know SSL isn't supported?

duncanhead · 23-07-2008, 20:19

yes I am a residentail customer, Outlook came with my MS Office CD...
and I want to use it . much better than Outlook Express....
I still think that they need to have a rethink
I was going to use them professionally for businesses I consult with but now I'm not so sure ... best bet to stick with BT !
any comments - Duncan

Cobbydaler · 23-07-2008, 20:27

You used to be able to add a pop3 account to Outlook. I certainly did in Office 2000 when I still used Windows...

Graham M · 23-07-2008, 20:28

Virgin Media and their business arm NTL:Telewest are different companies under the same banner and I think you'd find they'd support Outlook.

duncanhead · 23-07-2008, 20:34

Quote:

Originally Posted by Kevin T

You used to be able to add a pop3 account to Outlook. I certainly did in Office 2000 when I still used Windows...

yes its set up for POP3 at NTL/Virgin Media I just get an occasional error relating to my ISP....

23-07-2008, 20:39

Quote:

Originally Posted by duncanhead

yes I am a residentail customer, Outlook came with my MS Office CD...
and I want to use it . much better than Outlook Express....
I still think that they need to have a rethink
I was going to use them professionally for businesses I consult with but now I'm not so sure ... best bet to stick with BT !
any comments - Duncan

We only support Outlook Express, Windows Mail, Mac Mail email clients as Outlook is as previously stated is mainly a business product.

I get round this when a customer calls in with Outlook by finding out if they have one of the other supported email clients on their computer.

I then help then set up say OE, get it up and running and then advise them to import the settings into Outlook, works in most cases.

----------------------------------------------

pop3 setup for NTL and TELEWEST

Below are 2 step by step guides

NTL
@ntlworld.com settings guide

http://www.virginmedia.com/help/supp...ngs_oe_xp.html

Telewest
@blueyonder.co.uk settings guide

http://help2.virginmedia.com/help/ge...upinstructions

This should help.

Cobbydaler · 23-07-2008, 20:42

What is the exact error message?

duncanhead · 23-07-2008, 20:47

Quote:

Originally Posted by whydoIneedatech

We only support Outlook Express, Windows Mail, Mac Mail email clients as Outlook is as previously stated is mainly a business product.

I get round this when a customer calls in with Outlook by finding out if they have one of the other supported email clients on their computer.

I then help then set up say OE, get it up and running and then advise them to import the settings into Outlook, works in most cases.

----------------------------------------------

pop3 setup for NTL and TELEWEST

Below are 2 step by step guides

NTL
@ntlworld.com settings guide

http://www.virginmedia.com/help/supp...ngs_oe_xp.html

Telewest
@blueyonder.co.uk settings guide

http://help2.virginmedia.com/help/ge...upinstructions

This should help.

Thats exactly what I did... the Outlook setup wizard took care of all things and set it up.
If I get the error again I'll post it here... MS still say its down to the ISP...!

23-07-2008, 20:51

Quote:

Originally Posted by duncanhead

Thats exactly what I did... the Outlook setup wizard took care of all things and set it up.
If I get the error again I'll post it here... MS still say its down to the ISP...!

Try these Outlook setup links.

http://products.secureserver.net/ema...il_outlook.htm

http://www1.umn.edu/adcs/guides/email/winoutlook2003/

Cobbydaler · 23-07-2008, 20:55

Outlook worked fine for me for years with a blueyonder.co.uk address.

Graham M · 23-07-2008, 21:01

Make sure you havent enabled SSL or anything along those lines

Richy99 · 23-07-2008, 21:02

outlook has never been supported by VM/ntl, iremeber the days when outlook express wasnt even supported, you are free to use it but you would not get help from the support lines

i take it from your post it is an issue sending emails rather than receiving them?

duncanhead · 23-07-2008, 21:03

Quote:

Originally Posted by whydoIneedatech

Try these Outlook setup links.

http://products.secureserver.net/ema...il_outlook.htm

http://www1.umn.edu/adcs/guides/email/winoutlook2003/

That looks fine... Uses a different port no. for SMTP ... Other forums have suggested try 587 ? from memory

As I said it works 95% of the time and occasionally I get a stuck email in my outbox

23-07-2008, 21:06

Quote:

Originally Posted by duncanhead

That looks fine... Uses a different port no. for SMTP ... Other forums have suggested try 587 ? from memory

As I said it works 95% of the time and occasionally I get a stuck email in my outbox

pop3 is 110

smtp is 25

on a Virgin Media connection