Quote:
Originally Posted by Bofrok
Been told our phones are down in N9. Only found out this afternoon around 2.45pm but not home to report it. Nothing on the service status pages or the recorded information line but thats not unusual.
Have often found in the past that when services are down in NW9 they are down in parts of N9  |
Most telephone outages affect around 20 customers, so wouldn't warrant a status page posting as this would cause confusion for other people in that postcode thinking they were part of an outage.
Most telephone outages don't cross on to other postcodes either, unless the cab they are all fed on is bordering the other postcode, so any outages in other postcodes at the same time are usually just coincidence.
If you were one of the 1st to call in about your fault, then VM would be in the process of adding an announcment to the IVR.. we message all telephone outages regardless of size. It is important to type in your telephone number so the system recognises you are on that cab affected by the outage when calling in on 0845 454 1111 HTH.
---------- Post added at 19:10 ---------- Previous post was at 19:08 ----------
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