50Mb install Question

sallan2000 · 25-01-2010, 21:34

Hi,

Does the installation of 50Mb broadband still require an engineers visit?

Just out of interest!

Thx

BenMcr · 25-01-2010, 21:36

Yes they do

Peter_ · 25-01-2010, 22:28

Quote:

General: Installation charges apply (starting from Â£35 for standard installation and, subject to availability, from Â£15 for Quickstart self-install. Quickstart self-install is not available for up to 50Mb broadband). An additional Â£20 activation fee is payable for 50Mb Broadband. Payment may be required in advance. All prices include VAT. These terms and conditions are in addition to and form part of our standard customer service contract.

From HERE

roughbeast · 26-01-2010, 03:40

Quote:

Originally Posted by sallan2000

Hi,

Does the installation of 50Mb broadband still require an engineers visit?

Just out of interest!

Thx

My engineer was useless. He wasn't sure how to set the router the way I had wanted. So I had to do it. The speed test he chose to test the line with was inadequate so I had to show him one I use. I just wish they had sent the gear and not charged me the installation.

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sallan2000 · 26-01-2010, 10:15

I wish they would just let me do it.

I do not think the upgrade warrants a visit.

I wonder what the justification for it is?

I understand that it the upgrade fails, you need a visit but surely this frees up an engineer for someone have service issues?

BenMcr · 26-01-2010, 10:39

The justification is that's how Virgin want to handle the installations.

It's your choice whether you want 50Mbit, no-one is forcing you. If you want a self-install broadband option you have either BB L or XL to choose from

sallan2000 · 26-01-2010, 11:30

Already have XL BB.....

Snooty answer aside, whats the diff between a 20mb install and a 50mb install?

BenMcr · 26-01-2010, 11:36

All depends on the install. Some are as simple as installing the modem and router, others require signal level tweaks for a stable connection

GMCinema · 26-01-2010, 11:55

Quote:

Originally Posted by BenMcr

All depends on the install. Some are as simple as installing the modem and router, others require signal level tweaks for a stable connection

I had 3 engineer visits, none tweaked any signal levels, except for issuing a fixed attenuator inline with the incoming cable which I had asked for in the first place. This was for the incoming signal level that are mostly far too high. Outgoing signal levels are not tweakebale by them anyway as they raise tickets with "NETWORK" which again takes up to 48hrs to pretend to have done something in the street but yet no levels changed. Apart from that having to wait 3 x 4-6 hour slots for the arrival of the engineers, they put you onto ludicrous customer service agents who take hours of your time and tell you all the ******** available to them withiout having a clue themselves. BenMcr let me tell you, you have no idea!

merlintt · 26-01-2010, 11:57

If you had 50meg and downgraded you would be left with the 50meg modem-if you then wanted to upgrade again you would not need an engineer as you would already have the equipment(this is what VM told me when i downgraded from 50 to 20)

Otherwise i would say yes you will need an engineer to call.

Ignitionnet · 26-01-2010, 14:18

Quote:

Originally Posted by sallan2000

Already have XL BB.....

Snooty answer aside, whats the diff between a 20mb install and a 50mb install?

Given that in both areas they run on the same equipment now pretty much nothing.

It does seem a bit odd that people on 20Mbit aren't allowed to install their own modem to go to 50Mbit due to signal issues yet many issues are caused by 20Mbit modems being pushed to the 50Mbit frequencies and that is done without any engineer attention.

It was a bit abrupt and Ben did restate in a somewhat less abrupt way, but it's really just policy. Practically there isn't really any reason now why 50Mbit needs an engineer install and the signals excuse did go out of the window when they started dragging cable modems from 402.75MHz and 586.75MHz down to 299MHz without being mindful in any way of power levels and the variations between those frequencies.

Welshchris · 26-01-2010, 14:31

Quote:

Originally Posted by roughbeast

My engineer was useless. He wasn't sure how to set the router the way I had wanted. So I had to do it. The speed test he chose to test the line with was inadequate so I had to show him one I use. I just wish they had sent the gear and not charged me the installation.

[img]Download Failed (1)[/img]

i wasnt aware the engineers set up the routers. I thought they wernt allowed to change any settings on the pc as they wernt insured against data loss of any kind.

pabscars · 26-01-2010, 14:33

Also the engineers don't have the time to spend setting up routers, that's why its normally left to you

Peter_ · 26-01-2010, 23:01

It is the same with the TV side, you have a standard box and you want to get a V+ you pay for it to be installed.

You have broadband 10Mb, 20Mb and you want 50Mb then you pay for it to be installed.

Two products and neither have a self install Quickstart option as you have to pay for installation due to them being Premium products.

You want it, then you pay for it.

roughbeast · 26-01-2010, 23:28

Quote:

Originally Posted by Welshchris

i wasnt aware the engineers set up the routers. I thought they wernt allowed to change any settings on the pc as they wernt insured against data loss of any kind.

Routers are not part of the PC.

The engineer went into router set up as a matter of course. I wanted a different wireless setting than the default. He even rang his boss to see if it was OK to do that. Maybe this was because it was the early days of 50Mb. I was one of the first in Coventry.

Anyway as soon as he got a 40+ reading he shot out of the door. I then proceeded to set it all up the way I wanted.