Catch Up TV Issues

jbrare · 18-01-2010, 20:17

Hi, I set my SA V+ to pause on a program this evening to continue watching about 20 minutes later. When I came to play the paused channel, I noticed that the channel had started playing again some time previously. The picture was also now going off about every 10 seconds for about 2 seconds at a time, then the TV display would synchronise. I checked the event log and the box had rebooted its self and thats why it had stopped the delay TV.

My last SA box was replaced because of the display going off for a couple of seconds every so often. A reboot does cure it but has any one else experienced this? Also, does the pause live TV feature hit issues if you delay for too long...? The picture interuption is like you are removing the HDMI cable for a second then plugging it back in again.

Weird, I really don't want to have an engineer out again!

Thanks

Digital Fanatic · 22-01-2010, 01:05

Quote:

Originally Posted by jbrare

Hi, I set my SA V+ to pause on a program this evening to continue watching about 20 minutes later. When I came to play the paused channel, I noticed that the channel had started playing again some time previously. The picture was also now going off about every 10 seconds for about 2 seconds at a time, then the TV display would synchronise. I checked the event log and the box had rebooted its self and thats why it had stopped the delay TV.

My last SA box was replaced because of the display going off for a couple of seconds every so often. A reboot does cure it but has any one else experienced this? Also, does the pause live TV feature hit issues if you delay for too long...? The picture interuption is like you are removing the HDMI cable for a second then plugging it back in again.

Weird, I really don't want to have an engineer out again!

Thanks

Hi,

Do you mean Live TV pause? Not Catch Up TV as that is VOD!

not sure why you would get pic probs afterwards though? sounds like a possible signal issue somewhere that caused the re-boot. Have you had freezing pictures at all lately?

jbrare · 22-01-2010, 09:54

Hi, Yes it was live TV that I paused whilst I did something else, then came back to watch it but the channel was playing normally again, from normal time. The box had rebooted and the picture was going off every 10 seconds or so for about 2 seconds and the TV was re-syncing every time it did it. 2 manual reboots fixed it but yesterday it rebooted twice, one after the other, when I got home frmo work. Its also a lot slower and sluggish than my previous SA box. An engineer is calling on Saturday so probably change the box again and I will loose all my recorded stuff again. I like the SA boxes but I want one that works! I don't think they have Sammy boxes in Ilkley West Yorks yet anyway, we're always last to get everything :-D

jbrare · 25-01-2010, 17:12

The engineer called today and replaced the SA with a Samsung. He said the hard drive was failing. This SA box has been particularly troublesome.

Getting the engineer to call was a challenge in its self!!!

Booked engineer on Wednesday last week to call on Saturday between 8 and 12. No engineer called on Saturday, I called them at 12 on Saturday and the guy said its booked for Sunday! I disagreed strongly as I always confirm a couple of times with all call centre staff when a specific appointment has been arranged, from whatever company. Anyway, I requested that Â£10 be credited to my account as they, in my opinion, failed to turn up. They credited the account but said although they were sorry, a technician couldn't attend until Sunday between 8 and 12. This I had to agree to. Saturday night now at 8pm. I got a phone call from Virgin who said they had discovered an error in the booking system and they cannot attend on the Sunday and that it will be Monday now between 3 and 7!!!???!! I was suitably annoyed and explained what had happened earlier and that in fact if there had been a booking system fault, I was correct all along and they did say Saturday for the original appointment, this she said she couldn't comment on! Anyway, again I had to accept this new appointment as, well, I have no choice. She did assure me though that the engineer wouldn't attend until I was home from work at 5pm. On this I had a guarantee!! Well, guess what, he turned up at 3.30pm - lucky my girlfriend was in. Got a new Samsung though.

I really do feel messed around and they guarantee you things but never keep them. An error in the booking system I can accept (although the only error I believe happened was over booking, human error!) but I cannot accept saying after 5pm then turning up at 3.30pm, I tell you though they wouldn't of got the Â£10 no show fee from me, not without a fight!

Rant over. Sorry