I cant get Catch Up TV

da_vone · 14-11-2009, 14:29

Hi, i have a question. Ive been looking at the TV packages on the VM website and it does say that i can get Catch Up TV. I am a legacy Telewest Customer and i still have my Pace "Telewest" branded set top box on the M+ package. But when i go to the Catch Up TV menu (on my set top box) it its gives me a ref no: 1059/OTE14010. Now it does also say to call up Customer Services but is there any thing i can do to resolve this matter myself?

Stuart · 14-11-2009, 14:36

Nope. You will need to call them.

Digital Fanatic · 14-11-2009, 17:20

Quote:

Originally Posted by da_vone

Hi, i have a question. Ive been looking at the TV packages on the VM website and it does say that i can get Catch Up TV. I am a legacy Telewest Customer and i still have my Pace "Telewest" branded set top box on the M+ package. But when i go to the Catch Up TV menu (on my set top box) it its gives me a ref no: 1059/OTE14010. Now it does also say to call up Customer Services but is there any thing i can do to resolve this matter myself?

As Stuart says...you will need to call our faults team on 151...you won't need a tech as it's an I.T. issue..should be fixed in a couple of days. HTH.