You owe us four hundred quid......pay-up now..?

bb7crap · 07-10-2009, 23:44

Back in October last year,at my house in manchester i got cable tv,phone-line and 20mb broadband.A few weeks later i moved to a flat in the local area,and told virgin to move my services.I had a v+ box,what hd tv there was at the time,20mg broadband,and a phone line again.All was going well until about May this year.I switched on the television only to be faced with only a few tv channels....please phone customer services was over all 98% of other channels.I checked my phone line,that was off also along with the cable modem.I knew i wasnt in arrears with my billing and thought there must be a fault,as in past years in manchester,somebody trying to get too the roots on a tree,caps all cable out...Anyway nothing appeared so i decided to make use of the 150 option on cable phone...I gave my details to a woman who could speak very little English and was rarther very bad at speaking it too.She continued to tell me that at my new flat,i apparantly owed four hundred pounds from aprox....2001/2002.I thought ntl owned them then.And indeed so,but virgin were going back to pre-ntl days to recover funds (talk about desperate to get revinue) I tried to explain i had never lived in my new flat before ever,and told them i was installed at my old house and had recently moved.I spoke to many people trying to sort this,spoke to the supervisors and i was told the same sentance over and over.Pay four hundred pounds now,for your services to be restored.....Just like that....yea right Mr Branston,ill go and knock on your door in Holland Park,and wrip your bt line out,throw sky outta window,then continue to cut your asdl2 connection and say...four hundred and your laughing..****.So in the end i just let them think i had 400 quid owing,which i didnt.I got sky hd,talk talk phone,and a three dongle...no 50 mb though.. more like 500k.... Anyway on saturday last week i applied again to virgin,i recieved an e-mail asking me to phone them on Monday,which i did...Absolutly no record on my address...Great what....! no instalation either....No...! What do that company do to get it disliked anymore..its unberlivable.....muppets (foreign muppets) My postcode is m23 1Jr so if you read this cable get me installed asap...like this week,as i asure you i dont owe you 400 pound..all it takes is a switch,i have a v+ box,old modem but want 50mb and the phone socket is it....I dare say ill buy a brand new gold plated phone with delmonty diamonds......probably cost about 400....steve.

07-10-2009, 23:49

This forum is not Virgin its independant

webcrawler2050 · 08-10-2009, 00:33

Quote:

Originally Posted by bb7crap

Back in October last year,at my house in manchester i got cable tv,phone-line and 20mb broadband.A few weeks later i moved to a flat in the local area,and told virgin to move my services.I had a v+ box,what hd tv there was at the time,20mg broadband,and a phone line again.All was going well until about May this year.I switched on the television only to be faced with only a few tv channels....please phone customer services was over all 98% of other channels.I checked my phone line,that was off also along with the cable modem.I knew i wasnt in arrears with my billing and thought there must be a fault,as in past years in manchester,somebody trying to get too the roots on a tree,caps all cable out...Anyway nothing appeared so i decided to make use of the 150 option on cable phone...I gave my details to a woman who could speak very little English and was rarther very bad at speaking it too.She continued to tell me that at my new flat,i apparantly owed four hundred pounds from aprox....2001/2002.I thought ntl owned them then.And indeed so,but virgin were going back to pre-ntl days to recover funds (talk about desperate to get revinue) I tried to explain i had never lived in my new flat before ever,and told them i was installed at my old house and had recently moved.I spoke to many people trying to sort this,spoke to the supervisors and i was told the same sentance over and over.Pay four hundred pounds now,for your services to be restored.....Just like that....yea right Mr Branston,ill go and knock on your door in Holland Park,and wrip your bt line out,throw sky outta window,then continue to cut your asdl2 connection and say...four hundred and your laughing..****.So in the end i just let them think i had 400 quid owing,which i didnt.I got sky hd,talk talk phone,and a three dongle...no 50 mb though.. more like 500k.... Anyway on saturday last week i applied again to virgin,i recieved an e-mail asking me to phone them on Monday,which i did...Absolutly no record on my address...Great what....! no instalation either....No...! What do that company do to get it disliked anymore..its unberlivable.....muppets (foreign muppets) My postcode is m23 1Jr so if you read this cable get me installed asap...like this week,as i asure you i dont owe you 400 pound..all it takes is a switch,i have a v+ box,old modem but want 50mb and the phone socket is it....I dare say ill buy a brand new gold plated phone with delmonty diamonds......probably cost about 400....steve.

Could you do me a favour and a few others, would you be so kind to edit your post, spacing things out and making it "legible" I can't read, that. It hurts my eyes, too much. Thanks and welcome to the forum.

danielf · 08-10-2009, 00:42

Quote:

Originally Posted by webcrawler2050

Could you do me a favour and a few others, would you be so kind to edit your post, spacing things out and making it "legible" I can't read, that. It hurts my eyes, too much. Thanks and welcome to the forum.

May I second that. Paragraphs would be nice. And get rid of the Italics, which blurs the whole thing.

I'd like to read it, but in its present form, I'm afraid I can't be bothered...

bb7crap · 09-10-2009, 13:55

dont be so rude you idiot..?

RobboEdin · 09-10-2009, 14:05

Quote:

Originally Posted by bb7crap

dont be so rude you idiot..?

I think all they were saying is that it is particularly difficult to help when your post is so poorly laid out.

Your chances of ANY help now, given the attitude of this latest post, is VERY LOW.

danielf · 09-10-2009, 14:09

Quote:

Originally Posted by bb7crap

dont be so rude you idiot..?

Russ · 09-10-2009, 14:22

Quote:

Originally Posted by bb7crap

dont be so rude you idiot..?

People are willing to try to help you but your initial posting style is difficult to understand. And calling people and 'idiot' is hardly going to get people to want to help you.

webcrawler2050 · 09-10-2009, 14:25

Quote:

Originally Posted by bb7crap

dont be so rude you idiot..?

Hardly rude mate - just trying to make it easier on you and everyone..

Welshchris · 09-10-2009, 20:31

hey did this with me beginning of this year, they "Forgot" to setup my Direct Debit when i moved and got a demanding letter for around Â£150.

Sirius · 09-10-2009, 20:43

Quote:

Originally Posted by bb7crap

dont be so rude you idiot..?

Bet you dont get anymore help now.

webcrawler2050 · 09-10-2009, 21:11

Quote:

Originally Posted by Sirius

Bet you dont get anymore help now.

Once he sorts his post and maybe his attitude..

adzii_nufc · 09-10-2009, 22:34

I seem to have had a similar Issue with the Network Orange.. Maybe you've overshot your phone bill..?

Example.. I sent by accident of course 75 high tarrif texts costing 1.50 each and used a call time of 4,000 minutes

Bill : 587 Sad british pounds

Otherwise If its not your phone.. threaten them with court action.. im pretty sure all of us have done that at one point

Sephiroth · 10-10-2009, 00:29

Some people just don't have writing style, but they do have problems with Virgin whioch they try and express here as best they can.

So lay off bb7crap's writing style. I understood him perfectly well and so did you all. Don't be unfair to him.

he's telling us the old saga that VM have no concept of doing things properly; he's explained very clearly that VM are trying to screw him for money he doesn't owe.

He hopes that someone high up here is well connected with VM and perhaps someone can help him; VM as it stands certainly can't.

You all got that message, didn't you?

webcrawler2050 · 10-10-2009, 00:38

Quote:

Originally Posted by Sephiroth

Some people just don't have writing style, but they do have problems with Virgin whioch they try and express here as best they can.

So lay off bb7crap's writing style. I understood him perfectly well and so did you all. Don't be unfair to him.

he's telling us the old saga that VM have no concept of doing things properly; he's explained very clearly that VM are trying to screw him for money he doesn't owe.

He hopes that someone high up here is well connected with VM and perhaps someone can help him; VM as it stands certainly can't.

You all got that message, didn't you?

You're just trying to pick a fight