VM charges - have I just been conned?

Retrovertigo · 21-10-2009, 11:08

Posted several times in the internet section about my woes here in manchester, and called VM again this morning to discuss my bill.

I'm currently being charged around Â£30 per month for 20meg(it seems to vary by a few pence each month) and was told they could give me a discount to Â£29.

I queried this as it barely seemed much of a discount at all, and the guy told me I was already on a discount as I should be paying Â£37 a month for 20meg. I pointed out I could upgrade on the website to 50meg for Â£38 and he told me that this was for new customers and I'd be paying more than that and my normal bill should be Â£37 for the 20meg.

I can't find anything on google to suggest this is the case. It all sounded iffy to me and wondered if anyone could give me clarification. As far as I was aware existing customers were entitled to the same prices as new customers anyway, as part of VM's pricing policy.

I am now supposedly put on a recurring discount "down" to Â£29 per month. But incredibly, even though the system is now showing the fault listed in my area because of oversubscription, and the measly couple of meg I get of an evening, they wouldn't budge on price and seemed happy to see me walk away :/

21-10-2009, 11:11

are you just on 20 meg no other products? Â£30 is the 20 meg stand alone price advertised on the website

Retrovertigo · 21-10-2009, 11:14

Yep just on standalone broadband and he was adamant I should normally be paying just under Â£37 per month. I have looked again on VM's website and it states Â£30 for existing customers. I feel gipped.

edit: He also implied he had "sorted me out" by giving me the so called discount without signing me up for a new contract. If he had tried doing that I'd have given my cancellation notice there and then.

Mick Fisher · 21-10-2009, 15:07

I'm on standalone 20meg and paying Â£37/month.

Retrovertigo · 22-10-2009, 00:15

Quote:

Originally Posted by Mick Fisher

I'm on standalone 20meg and paying Â£37/month.

I'd give them a call. I contacted the twitter team and they said a Â£7 discount is applied to the top two tiers by default, so everyone should be getting it.

The site definitely lists Â£30 for 20meg to existing customers. To be honest, Â£37 for 20meg is absolutely ludicrous these days. I don't know how they have the cheek to be charging it.

22-10-2009, 00:16

Quote:

Originally Posted by Mick Fisher

I'm on standalone 20meg and paying Â£37/month.

then you need to get that down to the new price but it will most likely be a new contract

Mick Fisher · 22-10-2009, 12:13

I would suspect that to be a wasted effort.

Hehe, I have arranged various 'discounts' for ongoing problems many times before only to find them not honoured on the Invoice, and when queried, no notes can ever be found and/or the agent that arranged it can, conveniently, not be traced.

For the many years that I was compelled, through not being able to get Sky due to a line of sight issue, to use their appalling DTV service they insisted on charging me for a non-existant telephone line? Many phonecalls asking for the phone service to be actuated went unheeded, all calls actually terminated by Ntl, as it was, agents hanging up on me. When eventually I could get a Sky DTV service I gave them one last chance to quash the telephone line charge but they declined and seemed to be not unduly bothered to lose my custom for phone and DTV.

So IMO they are opportunistic, lying gits who charge as much as they think they can get away with and do not honour there retention deals. I would fully expect to be told to leave if I didn't like it, as I have been told many times before by some staffers and many of the VM PR Drones that infest this forum.

webcrawler2050 · 22-10-2009, 14:47

Speak to retentions - deals always stand through them

Retrovertigo · 22-10-2009, 16:52

What is annoying me about this, is that the Â£7 discount is for everyone. But the retentions guy implied it was just for me. He even said "looking at your records I can see we are already giving you a special discount on the regular charge of Â£37 per month. Which is of course complete nonsense as the discount is for every single customer. Not happy!

Mick Fisher · 22-10-2009, 16:54

Quote:

Originally Posted by webcrawler2050

Speak to retentions - deals always stand through them

That has not been my experience on quite a few occasions.

But thanks for the advice anyway.