30-09-2009, 08:11
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#1
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Inactive
Join Date: Jun 2003
Posts: 761
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email problems.
Anyone having a problem getting or receiving email this morning. I get this error message:
The connection to the server has failed. Account: 'pop.ntlworld.com', Server: 'pop.ntlworld.com', Protocol: POP3, Port: 110, Secure(SSL): No, Socket Error: 10060, Error Number: 0x800CCC0E
Can't get into webmail either.
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30-09-2009, 08:18
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#2
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Inactive
Join Date: Oct 2005
Posts: 9
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Re: email problems.
I think it's national. I can't get connection to email and have slow or no connection to some Virgin media websites. Looking a the service status page it just shows a national web mail problem is ongoing. I assume this is linked in some way.
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30-09-2009, 08:38
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#3
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Inactive
Join Date: Jun 2003
Posts: 761
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Re: email problems.
Quote:
Originally Posted by moon_t
I think it's national. I can't get connection to email and have slow or no connection to some Virgin media websites. Looking a the service status page it just shows a national web mail problem is ongoing. I assume this is linked in some way.
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Thanks, thought it was just me 
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30-09-2009, 08:40
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#4
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Inactive
Join Date: Sep 2009
Posts: 1
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Re: email problems.
Yes it's the same here in the Midlands 
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30-09-2009, 08:55
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#5
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Inactive
Join Date: Dec 2007
Posts: 5
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Re: email problems.
Same in Swindon.
Also, I can't seem to get to any Virgin media sites... 
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30-09-2009, 08:58
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#6
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Inactive
Join Date: Sep 2009
Location: Poole, Dorset
Age: 43
Services: Virgin L Broadband
Virgin XL V+ inc sports and movies HD
Virgin M Phone
Posts: 40
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Re: email problems.
im getting it in bournemouth and cant access virginmedia.com i called the fault line and asked them if there was a fault with it all and all i got was i dont know but a few customers have told me this
i was also getting it at 11 last night as well
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30-09-2009, 09:19
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#7
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Inactive
Join Date: Jan 2006
Location: Cambridge
Services: NTL BB 4mb - Sky Digital
Posts: 29
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Re: email problems.
Im in cambridge, at home past 24 hrs connection has been slow, email patchy.
At work now and I cant get any virgin websites at all!
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30-09-2009, 09:31
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#8
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Inactive
Join Date: Feb 2005
Posts: 312
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Re: email problems.
The Virgin Media Broadband status page is a joke! Clearly the email issue is national but just looking now there is a red 'light' against Broadband and Email but underneath its says 'There are currently no issues'!
They really need to get their act together!
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30-09-2009, 09:40
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#9
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Inactive
Join Date: Sep 2009
Location: Poole, Dorset
Age: 43
Services: Virgin L Broadband
Virgin XL V+ inc sports and movies HD
Virgin M Phone
Posts: 40
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Re: email problems.
i just called them and there was a recorded message saying there is a fault nationwide and there looking at it with an update as 2pm
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30-09-2009, 09:56
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#10
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Inactive
Join Date: Aug 2008
Location: Liverpool
Services: VM XL TV with VM TiVo 1TB x 2 > VM XL BB > VM XL Telephone
Posts: 8,384
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Re: email problems.
Quote:
Originally Posted by D_Skids
The Virgin Media Broadband status page is a joke! Clearly the email issue is national but just looking now there is a red 'light' against Broadband and Email but underneath its says 'There are currently no issues'!
They really need to get their act together!
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just select a region and it will show you the national tickets also.
---------- Post added at 08:56 ---------- Previous post was at 08:55 ----------
Quote:
Details of Service Issue
Ticket number 1092271 Time Stamp Sep 30 2009 0:08AM
Region(s) affected England - Central South [CS]
England - Midlands [MI]
England - South West [SW]
England - North and East Midlands [EM]
England - South Coast [SC]
England - North East [NE]
England - East and Anglia [EA]
England - East Yorkshire and Lincolnshire [EY]
England - London [LO]
Northern Ireland [NI]
England - North West [NW]
England - Herts, Beds and Bucks [HB]
England - Essex and South East [SE]
Scotland - North East and East [SN]
Wales - South [WS]
Scotland - West [WE]
England - North, South and West Yorkshire [YK]
Customers affected Broadband Internet
Name George Lee
Department Outage Surveillence Team
Brief Description Loss of Webmail
Postcode area(s) All
Placename All
Estimated Fix Time 4 hours
Details Customers nationally are currently experiencing difficulties accessing webmail.ntlworld.com. Our engineers are now investigating this issue. Virgin Media apologise for any inconvenience caused. - Virgin Media Technical Support
Status Updated Priority P1
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30-09-2009, 10:18
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#11
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Inactive
Join Date: Oct 2003
Location: 2nd CPU to the right & past the cache
Posts: 1,949
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Re: email problems.
You are lucky to have any connection at all. None whatsoever here in Reading (having to use reserve mobile stick) Modem shows both sync & ready as rock solid on, but no browsing possible, no matter whose DNS I use.
4 hours fix time, phooeeyy, thats just their SOP Bovine Fecal Matter.
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30-09-2009, 10:29
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#12
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Inactive
Join Date: Sep 2009
Posts: 8
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Re: email problems.
I just registered to ask about this problem, same here 
and hello everybody!
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30-09-2009, 11:09
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#13
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Inactive
Join Date: Sep 2009
Location: Poole, Dorset
Age: 43
Services: Virgin L Broadband
Virgin XL V+ inc sports and movies HD
Virgin M Phone
Posts: 40
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Re: email problems.
loads of fun then i cant wait till its all back up and running and waiting ages for emails really shouldnt have been on forums last night im probably going to crash my outlook
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30-09-2009, 11:32
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#14
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Inactive
Join Date: Jun 2003
Location: Warrington ntl:81304 Altitude: 12m (and falling)
Posts: 4,499
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Re: email problems.
Same here too.
Bit of a problem 'cos I'm waiting for an ebay invoice to come thru.
Phewey! 12 members and 93 guests!
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30-09-2009, 11:54
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#15
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Inactive
Join Date: Sep 2008
Location: Lincoln
Age: 49
Services: 350Mb (Hub 3) | TV: 2x TiVo on XL | Phone
Posts: 1,051
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Re: email problems.
I can't get POP3 email at the moment
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