Newsdemon?

[alferret]

Anyone use newsdemon? Just signed up for their premium package unlimited+

[nemesis01]

Used to use them, was ok to start with then speeds just dropped to about a quarter for no reason (and no this was nothing to do with VM traffic shaping) so I dumped them. Went through a couple of others before ending up with Giganews, would have no other provider now.

see how you get on and see how much you download if speeds do become a problem and you do decide you can afford Giganews I would swap if you need. Giganews does take UK debit cards now btw

[alferret]

TBH I read some reviews and it came highly reccomended, but since using it over the last 24hours im not happy with speeds and connection issues.

Whenever I start a DDL I get usr name or pws errors yet if I highlight all files and select retry DL it starts. Speeds gone from 3.4Mbps down to 90 KBps when no STM has been enforced and 1.6Mbps to 16Kbps when STM is enforced.

I was swaying between newsdemon and giga, and being a tight git I went for newsdemon. I think I will cancel newsdemon in favour of giga before my subs are due.

I should have asked around before signing up with demon.

[dragon]

Originally Posted by zinglebarb

see how you get on and see how much you download if speeds do become a problem and you do decide you can afford Giganews I would swap if you need. Giganews does take UK debit cards now btw

Or powerusenet if you don't mind less retention

Only time I don't max my line is during the evenings
But that's due to my ISP setting a hard cap of 2mbit/s on the line during evenings, before they did that I used to be able to max it most of the time.

They resell giganews services anyway.

[Down the Pub]

found newsdemon were terrible when i tried them. speeds were crap, servers were crap, retention was crap and support was.......well you get the idea.

since i've changed to giganews had no probs, max speed most of the time.

wouldn't touch ND again with the proverbial bargepole.

[alferret]

Just been on to on of their "live" script jockeys, have asked for my account to be suspended\deleted and a full refund due to their very poor speed issues, I have been informed it will be raised with their accounts dept.
i know its not VM due to my newshosting account still being live and getting my full speed from them.

[DocDutch]

been using Newsdemon for the most part of a year now and havent had any complaints yet about the retention and the speed of the download most of the time I'm using my full 20meg connection

am a happy user and only paying $16 p/m for unlimited

newsdemon are cool had a speed issue but sorted cancelled as now trying giganews unlimited for £13.99 10gig trial all good

[nemesis01]

The extra £ for Giganews is worth it for the 200 days retention imo.

[Colli]

As far as I recall, Newsdemon are Newshosting resellers or some such offshoot.

I did try ND over a year ago, and they were pretty awful. As others have recommended, go with Giganews. You won't be disappointed.

[alferret]

I think Newsdemon is going to go for me, paid for the month and i'll use it for that but I will be signing up with giga in 28days. Their CS is absolutly rubbish.

[Pieh0]

If you have just joined newsdemon, could you have a quick look on the article count of alt.bin.games.xbox360 on their european server.

They say there is not a problem, but i call an article count of 600k when it was 19 odd million a problem.

The useast server is around the 15-19million mark.

Only been with them for a month and their service so far is crap. Back to giganews i think .

---------- Post added at 17:18 ---------- Previous post was at 16:58 ----------

Now its at 3.6 million again. Give it a few hours, and it will start saying its at 22 mill, even though you can only get the same 3.6 million.

[Curly Surmudgeon]

When opening a newsdemon.com account I was emailed a user name/password which didn't work so I contacted newsdemon's live support. Here is a transcript of that first live service chat session:

<Real name changed to "Curly Surmudgeon" for confidentiality.>

Owen: Welcome to live chat support
Owen: Hello.How may I assist you ?
Curly Surmudgeon: Hiya.
Curly Surmudgeon: I just joined and tried to login with a 502 error.
Curly Surmudgeon: How long (timewise) does it take for my new account to be activated?
Owen: May I know the Member id/ User name ?
Curly Surmudgeon: Sure.
Curly Surmudgeon: confidential/confidential

<12 minutes gone by>

Curly Surmudgeon: Are we still connected?
Owen: Yes please wait
Curly Surmudgeon: Roger.
Owen: It seems you have two accounts here
Owen: May I know the email id you used while signing up
Curly Surmudgeon: <confidential>
Curly Surmudgeon: Weird, I just joined...
Owen: Please wait while i check for it
Curly Surmudgeon: I've just received _one_ confirming email from your bot with costs.
Curly Surmudgeon: Reference Number: <confidential>
Owen: may i know the first name you used while signing up
Curly Surmudgeon: <confidential>
Curly Surmudgeon: You've piqued my curiousity, are both accounts new or is there another "Curly Surmudgeon" subscribed to newsdemon?
Owen: We will get back to you through email within next 24-48 hours
Curly Surmudgeon: Uhm, does this mean I can't login for 24-48 hours?
Owen: No we have to forward this issue to higher department they will take care of it
Curly Surmudgeon: Not a great beginning of a new relationship. I'm being charged for time I cannot use...
Curly Surmudgeon: You avoided my inquiry about the two accounts too.
Owen: We apologize for the inconvinience caused
Owen: Is there anything else that I can help you with?
Curly Surmudgeon: Yes, answer my question.
Owen: Sorry for the Inconvenience caused. I need to Forward this issue to our higher department. They will investigate on your account and get back to you through e-mail within next 24-48 hours.
Curly Surmudgeon: You're still avoiding my question.
Curly Surmudgeon: What is the problem? I'm a systems administrator working in a number of *nix's so don't speak down to me.
Owen has left the chat conversation
Click Here to Leave a Message


Transcript of 2nd chat session 54 hours later:

You are now chatting with Owen (Other)
Owen:*Welcome to live chat support.
Owen:*Hello.How may I assist you ?
Curly Surmudgeon:*Owen, you were going to contact me within 24-48 hours, it's been longer.
Curly Surmudgeon:*Then you hung up on me.
Curly Surmudgeon:*I still do not have access to my paid account.
Owen:*May I know the Member id/ User name ?
Curly Surmudgeon:*<confidential>
Curly Surmudgeon:*Are you live or a bot?
Owen:*Please wait while I look into your account information.
Owen:*live.
Curly Surmudgeon:*Why did you hang up on me?
Owen:*I have reviewed your account it seems that your account working fine form our side.
Owen:*It already set.
Curly Surmudgeon:*I've not received an email notice as you promised.
Curly Surmudgeon:*Why did you hang up on me?
Owen:*When?
Curly Surmudgeon:*Two days ago when we last spoke.
Curly Surmudgeon:*I have a transcript, do you want a copy?
Owen:*So now it has been set your account.
Owen:*No
Owen:*Now your account is working fine.
Owen:*May be the mail has been went to spam folder.
Curly Surmudgeon:*Why did you hang up on me and why did I not receive the email notice as you promised?
Curly Surmudgeon:*No, not in my spam filter either.
Owen:*When ever we fix the error of customers accounts we definitely sent a mail.
Curly Surmudgeon:*Why did you hang up on me?
Owen has left the chat conversation
Click Here to Leave a Message

Immediately after this my newsdemon account was canceled without notice.
Repeated emails to support@newsdemon.com went unanswered. My credit
card has not be recredited.

You will note a pattern of evasive behavior. In multiple cases newsdemon ignored an inquiry or refused to answer. When pressed they disconnect and cancel your account.

I strongly urge others not to patronize newsdemon.com

[Down the Pub]

they were like that when i had speed and connection issues. when i changed my account with them i lost access to one of the servers and speed was dire at best. when i tried the online chat support, and they also said that they would look into it and get back to me.

after a week they still hadn't got back so i went online again, all they told me was that my account was fine and access was granted. they then started to say that it must be my connection or my pc must have the usual malware/virus. i saw red and said a few choice things, but before they had a chance to end the call i did make sure i told him/them what i thought of their service.



and have they got some sort of cloning going on there? because every operator seemed to be called owen.