50 Meg service issues "BPI Initialization"

billyhoward · 24-04-2009, 13:30

Hi All,

Currently having major issues with virgin media's 50Meg broadband package. I used to be on the 20Meg service without any issues, I orginally had the 20Meg service from Telewest Blueyonder.

Then I upgraded to the 50Meg service and I have had a shockingly bad service, it started out as packet loss, thus slow internet and then the connection would die all together, it's very erratic and intermittent.

A secondary issue is whereby I have a complete loss of service. On the status page there is a message stating "BPI Initialization" and it's stuck on this.

I phone up support and they usually dont have a clue whats going on and ask me to plug my PC into the modem directly and all the rest of it. - Which really makes NO difference.

I'd like to also add the "tick" light on the 50meg modems is flashing constantly and sometimes is off all together.

After many many phone calls one guy in second line support found an issue with the UBR, the process the modem takes to lock on as it were. And the solution (or so they told me so) was to remove and then re-add me back to the UBR and this resolves the issue for about week usually and then it happens again, recently this fix lasts for about 2 days.

Can anyone shed any light on what is going on? and why/what is BPI Initialization?

I've have 10+ engineers out, 4 Modem Swaps, A cable "repull" (a new cable from the streetcab to the house - to resolve power level issues), all splitters changed.

I'm not sure what they are finding so hard, but jesus? This is incredibly frustrating.

After 6pm, I get put through to the indian support center, who are just useless..they just insisit I reboot my router and that I need an engineer.

I had an engineer onsite doing this repull, when I phoned about this BPI Initization issue.. I spoke to the indian support center and they said I needed an engineer my SNR was low.

I had an engineer with me, whilst I was on the phone, apparently I still needed an engineer.

I've had all sorts of engineers out etc, but still this issue arrises.

Can anyone shed any light on this issue?

Many Thanks
Billy

chickendippers · 24-04-2009, 14:10

Sorry I can't help with your problem, but just to point out that if an engineer was currently fiddling with your connection then I wouldn't be surprised if tech support saw incorrect signal levels.

When your connection is working you might try posting on the virginmedia.support.broadband.cable newsgroup (http://www.virginmedia.com/help/cable/newsgroups/) to have your issue dealt with by British 2nd line technicians.

Failing that you should then follow VM's complaints procedure (outlined in the Code of Practice available here: http://allyours.virginmedia.com/html/legal/index.html).

100meg · 24-04-2009, 14:26

Baseline Privacy Interface", provides a data encryption scheme that protects data sent to and from cable modems in a data over cable

there playing again why they bother i dont know as BPI is cracked anyway

take no notice of rarjar in India its got naff all to do with the signal level

Ignitionnet · 24-04-2009, 16:41

BPI+ isn't cracked. That Virgin can't implement it properly due to hardware restraints doesn't reflect on the standard itself which remains robust.

100meg · 24-04-2009, 18:12

Quote:

Originally Posted by Broadbandings

BPI+ isn't cracked. That Virgin can't implement it properly due to hardware restraints doesn't reflect on the standard itself which remains robust.

that's what I said there's no point em keep playing with none plus when it cracked like they have been

Ignitionnet · 24-04-2009, 18:20

Quote:

Originally Posted by 100meg

that's what I said there's no point em keep playing with none plus when it cracked like they have been

BPI is confined to DOCSIS 1.0 networks, there's no straight BPI on the VM network and as it's not a modem authentication system unless you use AAA which no cable company of any size can it's a bit pointless it being 'cracked' anyway so I guess you misunderstood what you were reading on the dodgy sites or were reading the usual nonsense on these sites from people who have no idea what they are talking about.

broadbandking · 24-04-2009, 18:26

I had a issue with the modem not locking on to the network and it was something to do with the overlay, but it got sorted well they had to as I was on the trial, well I still am, I cna try and do a little digging for you but second line really should esclate the issue to the network teams.

carpie · 25-04-2009, 20:17

well it seems i am not the only one who is begining to suffer on the 50mbit.
Since wednesday onwards i have been having the issues, of slowing browsing( to a point it will timeout sometimes ), slow downloads and now it disconnects it self every so often. My last disconnection was about 10mins ago where i could access the internet at all