limited or no connectivity

christopher118 · 25-04-2009, 19:11

Hello all,

I am an absolute novice and not even used to discussion forums, but I've been searching the internet for answers and this forum looked like people were helpful.

I have a PC, which is connected by a cable to a Virgin modem. I also have a laptop, which connects wirelessly to a wireless router, which is connected to the virgin router via a cable. I am currently using the laptop, as my PC internet connection will not work. Both computers are on windows XP.

It shows the little LAN icon at the bottom right of two computers with a yellow warning triangle saying limited or no connectivity. When I try to repair it the message tells me the following action could not be completed "renewing your IP address" for assistance contact the person who manages your network.

I did not know I had a network, and I guess I manage it!

I have been trying all day to solve it and have got no where. I went through the steps with Virgin Media to no avail. They said, probably rightly, that the problem lay with my computer, which makes sense given that I am on the internet via their modem on my wireless laptop.

The PC was working this morning when I downloaded AVG free anti virus, and then when it tried to clean things up it all went wrong!

any help would be gratefully received.

thankyou

christopher

25-04-2009, 19:56

Hi Christopher

possibly a silly question, but have you tried turning everything off, then rebooting everything in the sequence of modem first, then the router, then the PC?

In each case allow the equipment time to 'settle down' before booting up the next in the sequence - usually at least 30 seconds.

You saying that the modem & router works with the laptop seems to suggest that it isn't a problem with the connection, per se, but the PC may just need to be 'properly introduced' again ?

christopher118 · 25-04-2009, 19:57

I appear to have solved it, or rather Windows managed to.

25-04-2009, 20:03

Quote:

Originally Posted by christopher118

I appear to have solved it, or rather Windows managed to.

Good news, then - thanks for the feedback

Stabhappy · 26-04-2009, 02:07

In the future turning off the computer at the back and pressing the power button a few times to 'flush' the motherboard seems to work wonders for me.