20mb working fine until Friday then Sloooow

[The PIT]

Anyone in the Sheffield area had a sudden slow down around 18:00 on 20 meg cable???

Normally I can download at 1200kb/sec to 1600 Kb/sec but now 400 max if I'm lucky. Straight into PC same thing thing so it isn't the router. Used Virgin media servers and ATI website as the download test as these are more reliable than speedtests.

I've switched the cable modem off for now and leave it overnight then re-connect and see what happens.

That's the beauty of having two broadband connections. I've got 8meg ukonline but it won't go higher and since I've got a dual lan router why not have load balancing and fall over protection. Hence 20 meg Virgin or at the moment very slow virgin.

UKonline is working at full speed. Virgin still slow this evening.

Post your modem config page 192.168.100.1
What modem do you have?
Have you rang tech support on 151 free (daytime as UK call centres are better)

[The PIT]

The modem is Ambit E08C013.00

Cable Modem information

Cable Modem : DOCSIS 1.0/1.1/2.0 Compliant
MAC Address : [Moderator Edit]
Serial Number : [Moderator Edit]
Boot Code Version : 1.1.2c
Software Version : 2.111.1000
Hardware Version : 1.9

Modem Status
Acquire a Downstream Channel 331000000 Hz Locked
Connectivity State OK Operational
Boot State OK Operational

Cable Downstream
Downstream Lock : Locked
Downstream Channel Id : 6
Downstream Frequency : 331000000 Hz
Downstream Modulation : QAM256
Downstream Symbol Rate : 5360.537 Ksym/sec
Downstream Interleave Depth : taps32Increment4
Downstream Receive Power Level :4.6 dBmV
Downstream SNR : 39.1 dB

Modem Upstream
Upstream Lock : Locked
Upstream Channel ID : 2
Upstream Frequency : 21300000 Hz
Upstream Modulation : QAM16
Upstream Symbol Rate : 1280 Ksym/sec
Upstream transmit Power Level : 36.0 dBmV
Upstream Mini-Slot Size : 4

Upstream Burst



Modulation Type QPSK QPSK QPSK 16QAM 16QAM
Differential Encoding Off Off Off Off Off
Preamble Length 64 128 128 200 216
Preamble Value Offset 244 6 6 504 504
FEC Error Correction (T) 0 5 5 5 9
FEC Codeword Information Bytes (k) 16 34 34 78 232
Scrambler Seed 338 338 338 338 338
Maximum Burst Size 0 0 0 19 139
Guard Time Size 8 48 48 17 77
Last Codeword Length Fixed Fixed Fixed Short Short
Scrambler on/off On On On On On


Operation Config

Network Access : Allowed
Maximum Downstream Data Rate : 20480000
Maximum Upstream Data Rate : 768000
Maximum Upstream Channel Burst : 1530
Maximum Number of CPEs : 1
Modem Capability : Concatenation Enabled, Fragametation Enabled, PHS Disabled

Still chugging after reconnected today




[Moderator Edit (Rob M): Never a good idea to publish your MAC address in a public forum ]

[The PIT]

Just phoned virgin media and there's a fault in my area which should fixed by July 3rd.

Pity it's not on the service status.

Just to add salt into the wound by mother supplier ukonline has got a fault on it's BT exchange and that's died a death. Engineer on site looking at it.

[The PIT]

Even worse today 39k/sec from virgin media services. Time to call again.

rang again will still got a fault sir but your end is fine.

Won't be long until I'm getting angry. Back to ukonline for the time being.

[The PIT]

Still very slow connection speed too tired to at the moment to ring them up.
However I'm not going to be so nice to thema s this has been three weeks when the 20 meg connection is really 2 meg or less.

[The PIT]

Well rang up and they said still got a fault when I got a bit grumpy said they'll refund me for the last three weeks. Hard to argue with that.

Will they ever fix it though????

[sstainer]

try the newsgroups i got good results there last few days

[The PIT]

Will do if they don't fix it this week. At least I've got a time from the guy this time rather than I don't know.

[The PIT]

Briefly had some decent speed this afternoon now back to slow again.

[Welshchris]

mine seems ok at the moment

http://www.speedtest.net/result/297940351.png

[The PIT]

Well today for the first time seems to have decent speeds. Stopped me ringing up to complain again.
I'll check again tomorrow and see if it wasn't a one off.

Test 1: 1024K took 438 ms = 2337.9 KB/sec, approx 19264 Kbps, 18.81 Mbps
Test 2: 1024K took 422 ms = 2426.5 KB/sec, approx 19994 Kbps, 19.53 Mbps
Test 3: 1024K took 469 ms = 2183.4 KB/sec, approx 17991 Kbps, 17.57 Mbps
Test 4: 2048K took 875 ms = 2340.6 KB/sec, approx 19287 Kbps, 18.83 Mbps

Overall Average Speed = approx 19134 Kbps, 18.69 Mbps

I am suprised at mine

---------- Post added at 18:01 ---------- Previous post was at 17:58 ----------



I am really shock now @ 18.01 and I am getting great speeds

Originally Posted by darthlinux

Test 1: 1024K took 438 ms = 2337.9 KB/sec, approx 19264 Kbps, 18.81 Mbps
Test 2: 1024K took 422 ms = 2426.5 KB/sec, approx 19994 Kbps, 19.53 Mbps
Test 3: 1024K took 469 ms = 2183.4 KB/sec, approx 17991 Kbps, 17.57 Mbps
Test 4: 2048K took 875 ms = 2340.6 KB/sec, approx 19287 Kbps, 18.83 Mbps

Overall Average Speed = approx 19134 Kbps, 18.69 Mbps

I am suprised at mine

---------- Post added at 18:01 ---------- Previous post was at 17:58 ----------



I am really shock now @ 18.01 and I am getting great speeds

Told you that that modem was a good one, must have done that work on your UBR.

[eth01]

Originally Posted by whydoIneedatech

Told you that that modem was a good one, must have done that work on your UBR.

which model is that CM btw?