Outages in Bristol (BS7)

[matchey]

Hi,

For the last 3 weeks or so I have been getting intermittent outages when surfing. It only lasts for a second or so, and on refreshing the web page immedialely, everything is fine again.

I use Firefox 3.08 (just upgraded a couple of days ago and problem still occurs).

Here is the error message I get:

"Connection Interrupted
The document contains no data.
The network link was interrupted while negotiating a connection. Please try again."

I also use Kaspersky Internet Security 2009 and am not aware of any system or hardware changes that may have caused this to start happening.

Can anyone help please?

[Stabhappy]

Are you connected directly to the modem? If not, please check that the problem exists while connected directly.

We also need your power levels from your modem config files (http://192.168.100.1)

[matchey]

I am directly connected to the modem from my PC via the Ethernet cable.
Modem Config. is as follows:

Name: WebSTAR EPC2100R2
Modem Serial Number:213888438
Cable Modem MAC Address: 00:1c:ea:69:d6:04
Hardware Version: 2.1
Software Version: v2.0.2r1256-060303
Receive Power Level: 11.1 dBmV
Transmit Power Level: 39.5 dBmV
Cable Modem Status: Operational
Downstream Status: Operational
Channel ID: 30
Downstream Frequency: 299000000 Hz
Modulation:256QAM
Bit Rate: 20480000 bits/sec
Power Level: 11.0 dBmV
Signal to Noise Ratio: 40.3 dB
Upstream Status: Operational
Channel ID: 4
Upstream Frequency: 25800000 Hz
Modulation:16QAM
Bit Rate: 768000 bits/sec
Power Level: 39.5 dBmV
Cable Modem Status: Operational
Time Since Last Reset: 5 days 23h:52m:31s
Configuration File:
Cable Modem Certificate: Installed