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Old 11-09-2008, 22:10   #1
madzo2008
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When Trying to Access O2 Online Store....
I am using Firefox 3 or IE and when I try to access the O2 Online store http://shop.o2.co.uk I get the error file not found or this page cannot be displayed.

It will work through a proxy site no problem. Im using a Linksys WRT54GS router and its the only site that will not work, even with the modem plugged directly into the PC it doesnt work.

Its really starting to bug me now as its the only website that does it.

Please help.

Cheers
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Old 11-09-2008, 22:12   #2
on in an hour!
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Re: When Trying to Access O2 Online Store....
i wouldnt bother pal,they are piggin useless!!!! perhaps your machine is trying to tell you something.
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Old 11-09-2008, 22:14   #3
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Re: When Trying to Access O2 Online Store....
Quote:
Originally Posted by on in an hour! View Post
i wouldnt bother pal,they are piggin useless!!!! perhaps your machine is trying to tell you something.
LOL i am an O2 customer.

I just want to know whats causing it to be honest and how I can fix it
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Old 11-09-2008, 22:16   #4
on in an hour!
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Re: When Trying to Access O2 Online Store....
Quote:
Originally Posted by madzo2008 View Post
LOL i am an O2 customer.

I just want to know whats causing it to be honest and how I can fix it
go to any other mobile provider...but just go..for your sanitys sake..save yourself..
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Old 11-09-2008, 22:17   #5
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Re: When Trying to Access O2 Online Store....
Can you reach the homepage?

Try this link if not:

http://82.132.141.30/
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Old 11-09-2008, 22:22   #6
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Re: When Trying to Access O2 Online Store....
Yeah i can access every part of the site except for the store.
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Old 11-09-2008, 22:23   #7
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Re: When Trying to Access O2 Online Store....
Can you access THIS LINK ?
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Old 11-09-2008, 22:27   #8
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Re: When Trying to Access O2 Online Store....
I done a tracert on my pc and it came up with this:

Tracing route to e584.b.akamaiedge.net [84.53.154.128]
over a maximum of 30 hops:

1 5 ms 6 ms 6 ms 10.143.36.1
2 6 ms 16 ms 21 ms blfs-t2cam1-a-v117.network.virginmedia.net [213.
105.206.117]
3 8 ms 10 ms 6 ms blfs-t2core-a-ge-wan94.network.virginmedia.net [
195.182.181.9]
4 24 ms 15 ms 22 ms ren-bb-a-so-710-0.network.virginmedia.net [213.1
05.175.101]
5 32 ms 20 ms 22 ms bre-bb-b-so-200-0.network.virginmedia.net [213.1
05.175.26]
6 21 ms 40 ms 20 ms telc-ic-1-as0-0.network.virginmedia.net [62.253.
185.74]
7 21 ms 23 ms 25 ms ldn-b2-link.telia.net [213.248.100.97]
8 30 ms 42 ms 25 ms ldn-tch-i2-link.telia.net [80.91.250.214]
9 21 ms 42 ms 21 ms 84.53.154.128


Hopefully this means something to somebody

---------- Post added at 20:27 ---------- Previous post was at 20:27 ----------

Quote:
Originally Posted by Rob M View Post
Can you access THIS LINK ?
Yes no problems with that one either
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Old 22-09-2008, 00:09   #9
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Re: When Trying to Access O2 Online Store....
I still cannot get on to the O2 store site.

I am still getting the "File Not Found" error on Firefox

Anyone got any further ideas as to what I can do to fix it
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Old 22-09-2008, 10:13   #10
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Re: When Trying to Access O2 Online Store....
Can you get to http://shop.o2.co.uk/home ? If not can you get to http://88.221.178.128

If you can get to the numerical one but not the named one, then its more than likely a DNS issue (which is why a proxy would work as opposed to not working without a proxy)
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Old 22-09-2008, 19:37   #11
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Re: When Trying to Access O2 Online Store....
Quote:
Originally Posted by haydnwalker View Post
Can you get to http://shop.o2.co.uk/home ? If not can you get to http://88.221.178.128

If you can get to the numerical one but not the named one, then its more than likely a DNS issue (which is why a proxy would work as opposed to not working without a proxy)
The numerical link gives me invalid URL and the named one gives me the same error as before
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Old 22-09-2008, 19:53   #12
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Re: When Trying to Access O2 Online Store....
All the text links are working from here, but both numerical links don't work!

Try clearing your cache
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Old 22-09-2008, 20:08   #13
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Re: When Trying to Access O2 Online Store....
Cleared my cache and still no joy on both FF and IE7 used CCleaner as well

My router is a Linksys WRT54GS would changing any settings on that work
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Old 22-09-2008, 20:26   #14
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Re: When Trying to Access O2 Online Store....
What's the DNS setting on your router and does your PC point to router for DNS?
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Old 22-09-2008, 20:32   #15
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Re: When Trying to Access O2 Online Store....
I just tried out of curiosity to access 02 online shop and had the same problem.Is it as simple as they are just having a problem at their end?
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