Pace Sky+HD boxes failing en masse!
13-02-2009, 19:36
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#1
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Virgin Media Staff
Join Date: Nov 2006
Location: Manchester
Services: 360 x2, Maxit TV, Sky Sports and Sky Cinema. Gig1
Posts: 17,929
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Pace Sky+HD boxes failing en masse!
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13-02-2009, 19:44
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#2
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R.I.P.
Join Date: Jun 2003
Location: Near Sandy Heath transmitter
Services: BT
Posts: 19,325
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Re: Pace Sky+HD boxes failing en masse!
reminds me of when I got a v+ box. I had 8 before I got one that actually worked properly.
Anyway moving on, I just checked my new sky hd box and it's a samsung, cheers for the heads up 
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13-02-2009, 19:55
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#3
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Virgin Media Staff
Join Date: Nov 2006
Location: Manchester
Services: 360 x2, Maxit TV, Sky Sports and Sky Cinema. Gig1
Posts: 17,929
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Re: Pace Sky+HD boxes failing en masse!
Update from Sky (posted on Digital Spy)
Quote:
To provide some clarity, here’s an update about our decision to replace some of the Sky+HD boxes that Pace has supplied.
Pace has told us about a manufacturing fault that can affect around 90,000 of the first boxes supplied by Pace. The fault was resolved in Pace’s subsequent supplies of boxes.
To be 100% clear, it’s nothing to with a faulty component; the problem relates to the way that some of the boxes were assembled. It doesn’t raise a safety risk or prevent them from being used as normal until we exchange them, but in the longer term it could lead to the failure of the box.
We’re proud of our Sky+HD product and we’re not happy about customers having boxes that don’t meet our quality standards. So we want to swap all of the boxes in this batch.
We started calling the affected customers earlier this week to fix an appointment for one of our engineers to come and install a free replacement box. Because of the number of boxes, it will take us about three months to contact everyone, so there is no need to be concerned if we haven’t called you already. The box can continue to be used as normal until we come to replace it.
To make up for any inconvenience, we will give all affected customers three months’ free subscription to our HD pack (worth £29.25) when we replace their box.
Sky+HD Team
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13-02-2009, 22:32
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#4
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Inactive
Join Date: Aug 2004
Location: Northants
Age: 81
Services: Sky Unlimited FibrePro
Sky Talk
Sky+HD
Posts: 5,122
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Re: Pace Sky+HD boxes failing en masse!
Well problems do occur but at least Sky are up front about it and are actively tackling the problem.
Too many Companies today just try to stick their heads in the sand in the vain hope that problems will just disappear. 
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17-02-2009, 16:42
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#5
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Inactive
Join Date: Mar 2007
Posts: 378
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Re: Pace Sky+HD boxes failing en masse!
The BBC also has something to say - here
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17-02-2009, 18:35
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#6
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Inactive
Join Date: Mar 2006
Location: Luton
Age: 48
Services: 5mb 3 mobile broadband, sky, freeview
Posts: 3,007
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Re: Pace Sky+HD boxes failing en masse!
oh dearie me. is that why sky+ boxes are "only £49" ? 
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17-02-2009, 21:26
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#7
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Guest
Location: Near Hungerford, West Berkshire
Services: TV: Sky HD, Landline: BT,
Mobile: Orange, Internet: Quite Slow!
Posts: n/a
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Re: Pace Sky+HD boxes failing en masse!
We have a 9F3003 - fantastic....
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17-02-2009, 21:34
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#8
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Born again teenager.
Join Date: Feb 2007
Location: Manchester. (VM area 20)
Age: 77
Services: Maxit TV, M250 Fibre BB.
Phone-Anytime Chatter
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Re: Pace Sky+HD boxes failing en masse!
Quote:
Originally Posted by LSainsbury
We have a 9F3004 - fantastic....
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Not sure whether your fantastic is  or  . If it's then at least you have this to look forward to.
Quote:
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Anyone affected is also being given three months' free subscription to Sky's HD pack, worth £29.25, when they have their box replaced.
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__________________
"I intend to live forever, or die trying" - Groucho Marx..... "but whilst I do I shall do so disgracefully." Jo Glynne
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18-02-2009, 11:35
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#9
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Inactive
Join Date: Dec 2006
Posts: 47
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Sky to replace 90,000 HD boxes
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19-02-2009, 13:20
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#10
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Inactive
Join Date: Sep 2006
Location: Hemel Hempstead
Services: TV XL,
V+,
BB L,
Phone XL
Posts: 81
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Re: Pace Sky+HD boxes failing en masse!
So only PACE models then. I remember having lots of problems with my older NTL PACE boxes until I got V+.
Not good publicity for PACE.
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