VM traffic shaping policy changed?

[munkor]

Because of traffic management, i restrict all my downloads til after 9pm, even tho i am paying for 20mb and thats what i should get ... you've heard all this before, i know

The last two days, i have been doing the same as i always do, but even after 9pm, if i download a couple of gig, BAM! , i get my speed cut to 5meg.

Is there some policy change i dont know about, and if there is , shouldnt VM have to tell us about it ?

[Gary L]

One person was told by tech support that they STM people who download too much outside of the official times. it might be that.

[munkor]

so there is no time, where i am free to download?

[Turkey Machine]

Originally Posted by Gary L

One person was told by tech support that they STM people who download too much outside of the official times. it might be that.

I've not read anything in the T+Cs to suggest that they're allowed to do that. If that's the case, they *may* be breaking their own contract, but can probably get out of it by stating their Fair Usage Policy.

[munkor]

well, as i said, apart from the odd hiccup, i ALWAYS limit my downloading til after 9pm, i dont see how i can be one of these ppl who they could justify doing that to

Not aware of any such policy and I work for them, if you feel that you are being STMed outside of the specified times then call in and ask whats going on.

[munkor]

i dont have virgin phone, and the last few times ive called them i was put on hold for over 45 mins...

thats a lot of £ for em to just bs me some more

[Gary L]

There's also a bug with STM where some/a lot of people get STMd when they shouldn't be. Virgin know about it and are supposed to be fixing it. nobody knows when but they've known about it for sometime now.

If what support said was true about STM outside official hours, then that's probably because the UBR you're on is overloaded so they have to.

probably so they can get some more new customers onto it.

[munkor]

ubr?

they have to? if i'm paying for 20meg and not breaching their traffic policy, why do they have to?

Originally Posted by munkor

i dont have virgin phone, and the last few times ive called them i was put on hold for over 45 mins...

thats a lot of £ for em to just bs me some more

I am amazed that you could be left on hold for so long, you should have called Customer Relations to complain.

I know you say you do not have the phone, but just having the phoneline connected can in some cases lower your bill and gives you access to a free phone line for complaints, and you need only ever to use it for that reason, check it out you could change your package to with phone and save money.

[munkor]

the 'tech' could not install it.

He was here for 4 hours and tried to install the phone but never ever got it to work. As i have a vonage line, after that time he was here, i just got fed up (probably less than he did) and told him to just forget it.

It amazes me that the net worked and the phone didnt

Originally Posted by munkor

the 'tech' could not install it.

He was here for 4 hours and tried to install the phone but never ever got it to work. As i have a vonage line, after that time he was here, i just got fed up (probably less than he did) and told him to just forget it.

It amazes me that the net worked and the phone didnt

They are on 2 separate lines as the incoming cable from outside is a siamese side by side cable, one for your phone line the other for Broadband and Digital TV.

[munkor]

is there any hidden 01 02 number i can reach them on as i refuse to pay 10p/min * whenever they decide to take my call

Originally Posted by munkor

is there any hidden 01 02 number i can reach them on as i refuse to pay 10p/min * whenever they decide to take my call

Try this website

[munkor]

thanx, useful resource.

I thought BB tech support was 24hr tho, cant seem to get through