Issues with 10 meg service (only getting 2.3 meg with proof)

[Shep1980]

Hi guys

I am starting to lose my patience with VM and was just wondering somebody could run there eye over the data I provide and tell me if I am being ripped off or not.

My modem config page confirms I am set up for 10 meg:

Cable Modem Operation Configuration
Network Access : Allowed
Maximum Downstream Data Rate : 10240000
Maximum Upstream Data Rate : 512000
Maximum Upstream Channel Burst : 1600
Maximum Number of CPEs : 1
Modem Capability : Concatenation Enabled, Fragametation Enabled, PHS Disabled

However its really slow and rarely gets over 3mbs. It averages out around 2.3mbs

Results from Speedtest.net:





I have spent an accumulative total of 5hrs on the phone to VM and have been through all the normal tech support. I just dont feel that I am getting what I am paying for. I spend £50 a month on my services!

What do you guys think?

Rich

---------- Post added at 22:30 ---------- Previous post was at 22:27 ----------

Just tried the blueyonder games link and my connection hits a max of 295kbs when downloading.

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Post what modem you have and your power levels from your config pages of your modem. The should be a sticker on the bottom saying what model.

Open a browser and in the address bar put> 192.168.100.1 password and username are both root if required.

What I want you to post is the Downstream and the Upstream plus what model the modem is for me thanks.

DO NOT POST YOUR MAC ADDRESS OR SERIAL NUMBER

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[Shep1980]

Hi there

Here is the requested info

Cable Modem Downstream
Downstream Lock : Locked
Downstream Channel Id : 6
Downstream Frequency : 402750000 Hz
Downstream Modulation : QAM64
Downstream Symbol Rate : 5056.941 Ksym/sec
Downstream Interleave Depth : taps32Increment4
Downstream Receive Power Level : -1.8 dBmV
Downstream SNR : 34.8 dB

Cable Modem Upstream
Upstream Lock : Locked
Upstream Channel ID : 4
Upstream Frequency : 37500000 Hz
Upstream Modulation : QPSK
Upstream Symbol Rate : 2560 Ksym/sec
Upstream transmit Power Level : 52.0 dBmV
Upstream Mini-Slot Size : 2

The modem is a Ambit 256. It is the second medem I have recieved and tried from VM.

Cheers

Rich

---------- Post added at 22:39 ---------- Previous post was at 22:36 ----------

It also seems to be getting slower as the night draws on:



I am using a brand new Imac but have also tested the connection with my newish laptop running XP and also my old power mac.

Cheers

Rich

That is perfectly ok for a NTL connection and if it had been me, you had been talking to I would have told you that the appears to be nothing at all wrong with your connection, that does not mean that the is not something wrong somewhere.


Just read your on a IMAC so

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You could try this below if you are on a MAC

http://www.speedguide.net/faq_in_q.p...ory=89&qid=129

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i just downgraded from steady 2 meg (2 years) to:

a speedtest from Virgin Media 10 megabit connection tonight:

Mon, 6 Oct 2008 16:43:07 UTC
1st 128K took 4914 ms = 26673 Bytes/sec = approx 222 kbits/sec
2nd 128K took 2168 ms = 60458 Bytes/sec = approx 503 kbits/sec
3rd 128K took 2403 ms = 54545 Bytes/sec = approx 454 kbits/sec
4th 128K took 1154 ms = 113581 Bytes/sec = approx 945 kbits/sec

i make that:

0.2 megabits
0.5 megabits
0.4 megabits
0.9 megabits

[Shep1980]

Hmmm well Im glad to see my results tally up.
I will take a look at tweaking the mac.

Cheers for the ultra swift reply

Rich

Originally Posted by whydoIneedatech

That is perfectly for a NTL connection ....

I'm not sure what you mean by that - but my 2 meg connection (NTL/VM) was faster than that

VM are defintely throttling connections so they can pipe it all down one line and quote a 50 meg connection on one PC in one moment in time

VM prolly found a loop-hole in law

Once you understand how VM management work - it all falls into place

[Stuart]

Originally Posted by JethroUK

I'm not sure what you mean by that - but my 2 meg connection (NTL/VM) was faster than that

I believe that whydoineedatech was referring to the power levels and frequency settings the OP posted, not the speed.

[Shep1980]

I might just downgrade to 2meg. There was an unsecured network around our estate the other day. It was a bthome-hub router and I could get consistent 7-8meg through that using speedtest.

Sadly its now been secured so I cannot retest it.

So are you saying it could be my mac? I have had the same results with all my computers.

Cheers

Rich

[xxxxxx]

Look at these for cracking "10mb" speeds:

Mon, 6 Oct 2008 21:52:14 UTC

Test 1: 1024K took 43387 ms = 23.6 KB/sec, approx 194 Kbps, 0.19 Mbps
Test 2: 1024K took 44694 ms = 22.9 KB/sec, approx 189 Kbps, 0.18 Mbps
Test 3: 1024K took 49090 ms = 20.9 KB/sec, approx 172 Kbps, 0.17 Mbps
Test 4: 2048K took 109079 ms = 18.8 KB/sec, approx 155 Kbps, 0.15 Mbps

Overall Average Speed = approx 178 Kbps, 0.17 Mbps

That is totally unacceptable

Surely there's a law agains that

It all because Sky have been quoting 'maximum' speeds 'and getting away with it' that VM have decided, if you cant beat em join em and quting maximum speeds that you have no chance of acheiving

Originally Posted by JethroUK

I'm not sure what you mean by that - but my 2 meg connection (NTL/VM) was faster than that

VM are defintely throttling connections so they can pipe it all down one line and quote a 50 meg connection on one PC in one moment in time

VM prolly found a loop-hole in law

Once you understand how VM management work - it all falls into place

All appears ok with his power levels, so as I said the problem must lie elsewhere, be that its something on the network that has not been found yet or that he just a needs a few tweaks on his IMAC.

[D.Casey]

Originally Posted by xxxxxx

Look at these for cracking "10mb" speeds:

Mon, 6 Oct 2008 21:52:14 UTC

Test 1: 1024K took 43387 ms = 23.6 KB/sec, approx 194 Kbps, 0.19 Mbps
Test 2: 1024K took 44694 ms = 22.9 KB/sec, approx 189 Kbps, 0.18 Mbps
Test 3: 1024K took 49090 ms = 20.9 KB/sec, approx 172 Kbps, 0.17 Mbps
Test 4: 2048K took 109079 ms = 18.8 KB/sec, approx 155 Kbps, 0.15 Mbps

Overall Average Speed = approx 178 Kbps, 0.17 Mbps

Mines been almost the same tonight (cleethorpes/grimsby), as have 3 of my neighbours.

*Prays to god the forthcoming reseg helps*

[Shep1980]

I might try the tests again in the morning to see if its any faster.

Cheers for the advice so far

Rich

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If you are a Virgin Media customer then the best speedtest is from the link below.

Have you tried going to this link to check your speeds http://gamefiles.virginmedia.com/

click on blueyondergames>demos>then click on at least 2 large files around 400/500 mb and save them to your desktop, and then wait a couple of minutes then write down the transfer rates on the files that are running > times them by 8 and you will get a truer download speed.

Remember to stop and delete the files.



i.e : 250kbps X 8 = 2MB, 500kbps X 8 = 4MB, 1250kbps X 8 = 10MB, 2500kbps X 8 = 20MB
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