2 lines not possible !!

maureen2317 · 17-09-2008, 18:13

Hi,
just wondered if any1 had a similar problem or maybe a solution.
I have a Virgin 20mb line that im quite happy with. But have 4 boys that are xbox live mad. Basically the 20mb cant cope.
So ive rang Virgin and said im willing to pay for another extra line to be installed and ill pay the additional monthly fee. I have been told its not possible as only 1 line or modem is allowed per household. I asked if the 2nd line could go in my wifes name and was told no too.
Surely a mutiple occupancy hose is allowed more than 1 internet line.
Ive started to browse other isp but most seem to require a Bt phone line, which i havent got. So instaed of Virgin gaining my extra subscription they could be loosing my whole package.
Any solutions?.

AbyssUnderground · 17-09-2008, 18:18

Tell them upstairs is rented out, and they should then lease you a second line. Many people have done this no problem.

maureen2317 · 17-09-2008, 18:21

So when i ring do i pretend to be some1 else?. Im sure they will think im trying to pull some sort of scam Lol

D.Casey · 17-09-2008, 19:31

Quote:

Originally Posted by maureen2317

So when i ring do i pretend to be some1 else?. Im sure they will think im trying to pull some sort of scam Lol

I dont think you should do that as the bill will still be in your names.

20MB line should be more than enough for x-box connections? Ive been round my brothers & his 3 kids all use the 20mb vm connection via the router & he's using it at the same time for warcraft (pc).
Is the problem your going over your daily usage & getting capped?

popper · 17-09-2008, 19:51

you miss the point D.casey, when a customer has no other option but to lie to get the Virgin Media cable service provider to actually get them to provide a second Broadband modem(or a third, the reasonable limit the spec can provide on one single split cable to the green box in the street) service the customer ACTUALLY WANTS TO PAY THEM FOR, theres something VERY WRONG in the executive office and middle managements corporate thinking.

theres a perfectly good cable modem built into every single STB you use thats already powered and pluged into the UBRs right now.

that STB CM can provide 4 Mbit/sD 512k+U and people in the exC&W area's are infact still using this exact setup in some cases, so its proven to work, you just send it the existing activation config already on the system.

HOWEVER VM have set a policy that you must now deactivate this option and move over to a self contained stand alone CM, and power that as a seperate bit of kit, and YOU CANT HAVE that active and a separate stand alone CM active at the same time on the same account due to this official Virgin Media policy, madness....

all that clear extra profit just thrown away for no good reason.

maureen2317 · 17-09-2008, 20:04

Quote:

Originally Posted by D.Casey

I dont think you should do that as the bill will still be in your names.

20MB line should be more than enough for x-box connections? Ive been round my brothers & his 3 kids all use the 20mb vm connection via the router & he's using it at the same time for warcraft (pc).
Is the problem your going over your daily usage & getting capped?

Are you sure. I dont know of any1s 20mb connection that can handle the upload speeds required to keep up 3 xbox's and a pc game too.

Ive sent customer services a small note via contact us to see if there is a way passed the red tape.

BenMcr · 17-09-2008, 20:21

There is no way around it. Virgin will supply 1 connection (whether STB BB or modem BB) per property.

popper · 17-09-2008, 20:21

put simply its the upload/download ratio that kills your familys playability when its all going online at the same time and demanding its share of very limited upload bandwidth.

your quite right, the 20 MBit package only gives you 768kbit upload max and once STM kicks in it drops down to a Pitiful 192kbit (not even good enough for a single good quality webcam streamed video to your relatives online elsewere), and thats the best upload speed they provide.

your option to try and get a seperate stand alone cable modem service out of VM is a good one in your case, as you will then have double the above upload ratio No's to play with and you can spit the devices between them.

but your going to have to lie to a real person to do it officially, no "contact us " will ever get you what you want, that being Pay for a second VM BB service you want to use as you see fit.

**Maggy** · 17-09-2008, 20:23

Can anyone explain to me the reasoning behind the one connection per household only?

Fatec · 17-09-2008, 20:31

Quote:

Originally Posted by Maggy J

Can anyone explain to me the reasoning behind the one connection per household only?

It's because of the new billing system, quite simply it is that advanced it cannot handle or work out 2 different billing setups

BenMcr · 17-09-2008, 20:33

More than likely internet capacity planning.

e.g. Virgin/ntl/telewest will know that there are 1000 physical properties in an area, so there will 1000 internet connections. they will then plan to say that may mean 1000 20Mb connection and plan the pipe to carry that

If then they suddenly change the rules and allow 2 modems per property that may mean 2000 20Mb connection and the pipe is suddenly too small

---------- Post added at 19:33 ---------- Previous post was at 19:32 ----------

Quote:

Originally Posted by TraxData2

It's because of the new billing system, quite simply it is that advanced it cannot handle or work out 2 different billing setups

ICOMS can handle two internet connections quite easily (as show by some the issues after the May SABS migration

, just as it can with two STBs or two phone lines.

However I don't know if either CDFE or IIP can cope or were designed for multiple connections

popper · 17-09-2008, 20:33

Quote:

Originally Posted by Maggy J

Can anyone explain to me the reasoning behind the one connection per household only?

incompetence.

incompetence in the executive teams.

incompetence in the old accounting programming.

and potentially incompetence in the new accounting system that i assume someone tryed to include expandability in this new system to allow for more than one CM per account and yet 3 STBS (with internal CMs inactive but perfectly useable by sending the existing BB STB config)

and some incompetent has just not realised they are loosing a lot of potenial new profit for no extra effort right now....

[edit] OK Ben, substantial effort, is perhaps better.

we allready know provisioning for puting peoples MACs etc on the system costs something like $8-10 (Ãƒâ€šÃ‚Â£4-Ãƒâ€šÃ‚Â£5) but its already on the system and already been payed for in the case of the powered but inactive STB CMs OC...

BenMcr · 17-09-2008, 20:42

It's not no extra effort. Even if it is technically possible on the system there would have to be backhaul and ubr upgrades to deal with the extra services.

Fatec · 17-09-2008, 20:45

Quote:

Originally Posted by BenMcr

It's not no extra effort. Even if it is technically possible on the system there would have to be backhaul and ubr upgrades to deal with the extra services.

They managed fine before the billing merger

BenMcr · 17-09-2008, 20:53

Even then it wasn't company policy but people did it anyway.

Might explain why there were capacity issues in places

P.S. I'm not saying that two modems might not be a good thing to lever extra revenue out of customers in the future, but I'd much rather Virgin get the ones they have working without things like STM first