Is anyone using Vonage?

jcw00 · 16-06-2008, 18:05

Has anyone been brave enough and port their fixed line telephone number to Vonage? www.vonage.co.uk

They offer the service for Ãƒâ€šÃ‚Â£7.99 but no additional cost for caller display, call waiting, 3-way calling etc. see www.vonage.co.uk/free-features

djstevie · 16-06-2008, 18:14

I was with Vonage for 2 years and found them quite good. Never ported my number mind you but i did find their service reliable and cheap. Only snag i had was when i was going abroad for 6months they wanted to charge me a Ãƒâ€šÃ‚Â£25 disconnection fee which is standard they said.

oliver1948uk · 16-06-2008, 18:16

I used to use Vonage for outgoing calls (and VM line for incoming calls) and it was excellent. It connected by ethernet to my router (so was always on even if the computer was not) and I used ordinary cordless phones available to buy anywhere. A very reliable service. Just as clear as an ordinary phone, even when X Box and computers were using the internet too (and I was only on 2Mb then)

I cancelled because I went on the VIP package which included free 24 hour landline calls, so there was no point in having an internet phone.

---------- Post added at 18:16 ---------- Previous post was at 18:15 ----------

I did not pay any disconnecvtion fee (possibly because I was a customer for over 12 months)

Shaun · 16-06-2008, 18:32

I use it - got a new number - but am more than pleased with the service - great feature (the online billing portal is great) and very cheap. Nice to be able to plug it in anywhere I go (like the states) and still make and receive calls like I'm at home for no additional charge!

djstevie · 17-06-2008, 14:17

Quote:

Originally Posted by oliver1948uk

---------- Post added at 18:16 ---------- Previous post was at 18:15 ----------

I did not pay any disconnecvtion fee (possibly because I was a customer for over 12 months)

I was with them for 2 years and they still wanted to charge me the d/c fee. Did get it waivered in the end though.

jcw00 · 17-06-2008, 14:31

Thanks for the information.

Website (http://www.vonage.co.uk/call-plans/vplan1/) states:
Disconnection fees
Line Disconnection Fee †Ãƒâ€šÃ‚Â£23.99
† Only applicable within the first 12 months of service

Visitor · 09-09-2008, 18:11

Ah, I just signed up today, looking for a way to connect direct to the modem. But also connect the router. That way I can switch the router off at night..

jcw00 · 09-09-2008, 20:23

Quote:

Originally Posted by Visitor

Ah, I just signed up today, looking for a way to connect direct to the modem. But also connect the router. That way I can switch the router off at night..

You will need to reset the modem before it will pick up the vonage MAC address. Or just leave your router on and connect the vonage device to the router.

I will be interested on how you get on with vonage, before I sign up.

SMHarman · 10-09-2008, 00:17

Been using it for over 2 years. Mine is a UK box connected in the US so I can call anyone in the UK on a landline for no per min cost and they can call me on a local UK number.
I also got a US number local to where I now live added to it so it acts as my home phone number here also.

kpanchev · 10-09-2008, 01:46

Why pay a monthly fee to Vonage? If you need an incoming number, go to www.sipgate.co.uk, free, and if you need an outgoing line, go for one of the betamax services - also free for most destinations, and is prepaid for the others, so you pay only for what you actually use. I have used the combination for years now, the only time I regreted not having a virgin landline was when I had to call their stupid and useless 0906 technical support.

jcw00 · 10-09-2008, 20:02

Quote:

Originally Posted by kpanchev

Why pay a monthly fee to Vonage? If you need an incoming number, go to www.sipgate.co.uk, free, and if you need an outgoing line, go for one of the betamax services - also free for most destinations, and is prepaid for the others, so you pay only for what you actually use. I have used the combination for years now, the only time I regreted not having a virgin landline was when I had to call their stupid and useless 0906 technical support.

The only problem with sipgate you can not bring your landline number to them, with Vonage you can, plus all of the other features Vonage other.

Visitor · 10-09-2008, 20:24

Quote:

Originally Posted by jcw00

You will need to reset the modem before it will pick up the vonage MAC address. Or just leave your router on and connect the vonage device to the router.

I will be interested on how you get on with vonage, before I sign up.

Well you have a 30 days trail anyway, start up cost is Ãƒâ€šÃ‚Â£24.97 which includes 1 month rental, but you can get that fully refunded within 30 days if you not happy with the service.

They ask a lot of questions, and one of them dictated what equipment they should send me. I said I had a router, therefore they are sending me a D-Link VTA which can only connect to a router.

If I said I didnt have a router, I would have been sent a V-Portal, which is basically a 1 port router and two telephone sockets.

With a V-Portal I could connect direct to the modem, and its output to my own router.... The V-Portal is available from them at a special price of Ãƒâ€šÃ‚Â£9.99 so I might just buy one anyway, it has other features.

Now it all depends on how good they are, before I signed up, I did a lot of research and these people are top of the list, then I rang them with 100 more questions (free phone)

I will port my VM telephone number after I try out the system, and this they will do this for you, they will contact VM and shut down my telephone account and take my number, I dont need to phone VM...

Im sure VM will ring me though

and Im ready to tell them what they can do with there phone.

So just a few days before I can say if its any good, everyone else is saying they are very good.

Visitor · 10-09-2008, 23:08

Update with a warning !

I just found out there is a "fair use" policy of 2000 min (1 hour per day?)
Now where have I seen that before?

So I have told them to cancel, even though I dont think I would use anywhere near that amount " I Might"

dragon · 10-09-2008, 23:27

Quote:

Originally Posted by Visitor

Update with a warning !

I just found out there is a "fair use" policy of 2000 min (1 hour per day?)
Now where have I seen that before?

So I have told them to cancel, even though I dont think I would use anywhere near that amount " I Might"

Less than 1hr per day.

1440 mins in a day.
60 * 24 = 1440
say 30 days in an average month.
1440 * 30= 43200
So 43200 minutes in a month
43200 / 2000 = 21.6

I make it 21.6Minutes per day.
Assuming my Maths is correct

Visitor · 11-09-2008, 14:41

Well I guess its plenty, but they should tell people

Why all the maths

2000/60 == 33 hours