Virginmedia Are Broadband Scammers

raycable · 11-08-2008, 11:53

Hi all just thought i would let everyone know my story! Three weeks ago decided to downgrade for 20mbit to what i was told by VM customer services would a 10mbit VM BB line. I thought the prices i was paying for VM-TV,Phone,BB was high and money is a little tight at the moment. So after downgrading i notice that my speed was 4mbit? and was being capped from the 12miday to 12midnight and not 4pm-9pm. Also folks and this is the main point i have found out that while VM says UNLIMITED BB you cant download unlimited at your BB speed they shunt you down to 990k or even less if your still using P2Papprx 14k DL 20k UL.

VM did all this without even telling me what they where doing Im still in the dark as to when my area will get the 10mbit free upgrade - liverpool have been told semptember but a friend of mine works for VM he asked and tech support said end of the year! I have been constantly lied to by VM CS, ill- mannered staff. I underastand that we need to employ internet capping but i dont see why i should be paying for something that says unlimited when infact it is not! The USA dont have this, VM should have say 500gb DL cap i could understand that but not the sly way theyre doing things now, and we inthe UK still pay top $ for typical ***** england country is just full of scams as there no real industry left here in this crap country. And there are no solid consumer laws to protect us from companies that do things like this.

Oftel are a joke when dealing with individual consumers, no nobody wants to know and its are own fault for letting these gits get away with it. If you want to leave VM without getting early end contract bill then tell VM CS that you have been mis-sold your package and bring up the point of BB packet shaping they wont like that. VM is seeking to throttle the net here inthe UK for its own services which you will pay alot of money for best way to hurt this company is to leave it as i have done sep 1st end contract going back to a constant 4mbit adsl2 for 12mths then onto 02 or BT 21century Network 2009 as for VM tv and phone they are dear and most of my content i watch through the net so im saving from a Ãƒâ€šÃ‚Â£500/yr bill to Ãƒâ€šÃ‚Â£170 and i get my old BT line back into the house for free.

PEOPLE TELL YOUR FRIEND FAMILY WHAT VIRGINMEDIA IS DOING YOU THINK YOUR GETTING A GOOD SERVICE YOUR NOT EXPENSIVE AND SLOW BB MY ARSE......................EX VM Customer - Liverpool

chickendippers · 11-08-2008, 12:01

http://allyours.virginmedia.com/html...t/traffic.html
and
http://allyours.virginmedia.com/html.../schedule.html

WHISTLED · 11-08-2008, 12:18

What an angry man

raycable · 11-08-2008, 12:48

Hi im not angry at anyone in this forum but im angry at virginmedia and our country for letting this happen like iu said there are nolaws that protect you and me from companies doing this to you. Why should i get scammed like this and why do we in this country have the attitude of "oh i dont want to complain" sod that complain its your right i have already sent a letter to my local mp requesting where are tyhe laws to protect me the consumer...

nutellajunkie · 11-08-2008, 13:50

fingers crossed your MP knows what you are on about then..

Rone · 11-08-2008, 13:57

I dont think any of us like the stm, if they told you that you would be getting 10meg and did'nt, then yes, they misled you.
Either that or just by a fluke, you got someone who had no idea what what was really going on.

11-08-2008, 13:57

Going back to BT then read this, as they are no different.

http://www.theregister.co.uk/2008/08...th_throttling/

grubbymitts · 11-08-2008, 14:23

There's STM on Virgin? When did that happen?

**Maggy** · 11-08-2008, 14:43

Quote:

Originally Posted by grubbymitts

There's STM on Virgin? When did that happen?

Where have you been for the last 6 months?

grubbymitts · 11-08-2008, 16:29

Where have I been? Somewhere losing the power of sarcasm, obviously.

**Hugh** · 11-08-2008, 16:30

Quote:

Originally Posted by grubbymitts

Where have I been? Somewhere losing the power of sarcasm, obviously.

You obviously need more iron(y) in your diet.....

**Maggy** · 11-08-2008, 16:46

Quote:

Originally Posted by grubbymitts

Where have I been? Somewhere losing the power of sarcasm, obviously.

Then I suggest you wander through the forums especially the Virgin Media Broadband one in particular.I'm sure you will find the Abbreviation STM somewhere.

Several somewheres.

raycable · 11-08-2008, 17:01

Yeah im getting a BT line for free from tiscali yes i know theyre capped but their time is 6pm-11pm and i can still download at the full 4mbit i can get onmy line not likethe capped 990k on VM fibre optic which by the way isnt fibre its a coax to your house and you share the fibre optic ubr.

I really wanted to go with 02 or be these are the best isp andi hope they stay that way 4mbit is enough for me and i would assure 8mbit is enough for most people. I just hope more of us leave VM never going back! Also folks read up on the NET NEAUTRALITY on youtube ref virgin you will get a better picture as to when they want to do with your BB

**Hugh** · 11-08-2008, 22:49

Excuse me?

How can you download at the full 4Mb if they cap you between 6-11pm?

SMG · 11-08-2008, 23:45

I agree Virgin do mislead customers. When I changed my package in, Feb / March this year, I was told I would have a 10 meg connection. Only after checking (4 meg) did I contact them to complain.

I was fobbed off with the usual "you must have misunderstood cos our operators are trained professionals etc".

However, as bad as their billing & customer services are, the service is quite consistent. For the money, its not bad. I have heard horrendous stories about ADSL. I am a heavy surfer / light downloader,