Research shows that most want a limited service.

Gary L · 17-05-2008, 11:21

It's true, Alex Brown says so.

some customers will want to have a non-STM connection (and research
suggests that this isn't a significant number)

This guy is unbelievable. research that not one single person that I know can say yes I was part of that research where we answered some questions.

The really annoying thing about this is that you can bet your granny that this is going to be the line that will be made to the many complaints of STM in the media and other sources. our customers have told us that they love a throttled connection. we did extensive research and only 0.45% of our customers have a problem with it. granted that 89.7% don't know sod all about it because we haven't told them!

Sirius · 17-05-2008, 11:25

Quote:

Originally Posted by Gary L

It's true, Alex Brown says so.

some customers will want to have a non-STM connection (and research
suggests that this isn't a significant number)

This guy is unbelievable. research that not one single person that I know can say yes I was part of that research where we answered some questions.

Add this to the No we are not traffic shaping whoops oh look we are.
Add this to the No we are no going to launch phorm or we might, we might Not, We might, We might not statements.

I no longer believe anything Virgin say as you can be sure it will not be the truth.

Gary L · 17-05-2008, 11:31

Quote:

Originally Posted by Sirius

Add this to the No we are not traffic shaping whoops oh look we are.
Add this to the No we are no going to launch phorm or we might, we might Not, We might, We might not statements.

I no longer believe anything Virgin say as you can be sure it will not be the truth.

It's all lies, lies, and lies.
The phrase screw you goes very well with the word Virgin

Sirius · 17-05-2008, 11:35

Quote:

Originally Posted by Gary L

It's all lies, lies, and lies.
The phrase screw you goes very well with the word Virgin

CrowmanUK · 17-05-2008, 12:25

The sad thing is he could be sort of right, I'm not saying that he is right about only a small portion of customers wanting a non stm'd connection, what he is right in saying is that an stm'd connection probably wouldnt affect a vast majority of VM's customers. I know a lot of people who have broadband but I can honestly say that maybe 2 of them would make use of a 20meg connection, the rest of them could probably make do with a 1/2meg connection, they do a bit of surfing, msn and emails and that is about it.
This then begs the question, if the vast majority of VM's researched customers dont mind an stm'd connection because they dont download that much why do VM need to traffic manage to such an extent?

Gary L · 17-05-2008, 12:34

They have to traffic manage to such an extent to give Alex Brown a chance to say his other line of other customers negatively impacting the service of others. it's all the customers fault for turning the computer on.

MovedGoalPosts · 17-05-2008, 12:53

Ask a question in a certain way and you can get the result you are looking for from the majority.

We don't know exactly what the question was, how many people were asked, or what the range of replies were. I suspect you'd get a completely different set of answers from users on the lower speed broadband tiers, most of whom wouldn't even understand the concept, compared to those more demanding and aware users on the faster tiers.

One day someone at Virgin Media will awake from their slumber and realise they have got it wrong. It's only because for a large portion of their potential customer base, there is no real alternative to good broadband speeds (i.e. customers too far from the ADSL exchange), that VM have the broadband coverage they get. If they had genuine competition, as is the case with TV and Sky, these STM arguments might get presented completely differently.

rogerdraig · 17-05-2008, 13:38

hes most likely right but also most that pay or 4/10 20 or the new 50 when it arrives most likely really would only still need a 2 meg connection

as loads of those who i see on those higher connections surf the odd site when looking for something to buy or for a little bit of info and or email

myself i want a fixed bill but i also want a conection that does what it says 24/7 at what ever ll i go for

i think the asa could solve a lot of this in both sides favour by insisting advertised speeds should be put up as the average achievable 24/7 by a sampled set ( independantly checked ) which would lower those headline figures but be more realistic for every one

17-05-2008, 14:08

Quote:

Originally Posted by Gary L

It's true, Alex Brown says so.

some customers will want to have a non-STM connection (and research
suggests that this isn't a significant number)

This guy is unbelievable. research that not one single person that I know can say yes I was part of that research where we answered some questions.

The really annoying thing about this is that you can bet your granny that this is going to be the line that will be made to the many complaints of STM in the media and other sources. our customers have told us that they love a throttled connection. we did extensive research and only 0.45% of our customers have a problem with it. granted that 89.7% don't know sod all about it because we haven't told them!

And some people never did believe me about Alex, oh well

I'm sure you noticed he talked about the need for a new tier (if they went without STM)

I'm sure you also noticed that was a slight hint about 50mbit...work it out yourself

piggy · 17-05-2008, 14:31

i would say its true the "average" customer wants to email and surf not download 24/7 because they can

Berealwith · 17-05-2008, 14:40

Quote:

Originally Posted by TraxData

I'm sure you also noticed that was a slight hint about 50mbit...work it out yourself

Classic the "carrot line" hee hee. nice one Trax

17-05-2008, 14:52

Quote:

Originally Posted by piggy

i would say its true the "average" customer wants to email and surf not download 24/7 because they can

I have to agree with this. I asked both my neighbours what bb speed they were getting and neither had a clue. I did a quick check and found that the first achieved 1Meg with BT. The other also on BT was only getting 100K and I told him to speek to BT and try and sort it out. Both neighbours said that they were quite happy as they could surf and use their Email. This just confirmed the same answers from the rest of the family.

The bad point is that moving to ADSL will give me a worse connection so Virgin Media it is for the moment. If they could just provide a TV service that works!

Gary L · 17-05-2008, 17:31

Quote:

Originally Posted by piggy

i would say its true the "average" customer wants to email and surf not download 24/7 because they can

Virgin disagree that people want to download 24/7. they say it's because they might want to download or stream 300MB sometimes.

Stuart · 17-05-2008, 17:37

Quote:

Originally Posted by Gary L

It's true, Alex Brown says so.

some customers will want to have a non-STM connection (and research
suggests that this isn't a significant number)

This guy is unbelievable. research that not one single person that I know can say yes I was part of that research where we answered some questions.

The really annoying thing about this is that you can bet your granny that this is going to be the line that will be made to the many complaints of STM in the media and other sources. our customers have told us that they love a throttled connection. we did extensive research and only 0.45% of our customers have a problem with it. granted that 89.7% don't know sod all about it because we haven't told them!

It is entirely possible that they have surveys that say this. It's also entirely possible that the question was cleverly phrased to get that result.

---------- Post added at 16:37 ---------- Previous post was at 16:35 ----------

Quote:

Originally Posted by Gary L

Virgin disagree that people want to download 24/7. they say it's because they might want to download or stream 300MB sometimes.

Most people don't want to download 24/7. The number of people who actually do download a lot isn't that high.

Gary L · 17-05-2008, 17:46

Quote:

Originally Posted by Stuart C

Most people don't want to download 24/7. The number of people who actually do download a lot isn't that high.

With Virgin ADSL they work it out another way. they do a raffle at the end of the week, and who ever downloaded the most for that week gets dropped to 80Kbit/s for a whole week. it's really exciting!