19-05-2008, 17:18
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#1
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cf.member
Join Date: Nov 2006
Location: Warrington
Services: VIP TV, Phone, Tivo V6 x 2, 200mb BB.
Posts: 36
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Additional V+ Box
I am already a VIP customer and would like to change the extra STB for an additional V+ box. Would I get the special offer price and would there be an extra monthly charge?
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19-05-2008, 17:45
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#2
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Guest
Location: Livingston
Services: Virgin Media Broadband M, TV XL, V+
Posts: n/a
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Re: Additional V+ Box
To replace the second V box with a V+ for either VIP or XL Plus customers costs £30 to install and an extra £10 per month.
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19-05-2008, 19:03
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#3
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cf.member
Join Date: Nov 2006
Location: Warrington
Services: VIP TV, Phone, Tivo V6 x 2, 200mb BB.
Posts: 36
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Re: Additional V+ Box
Thanks for that. Are these prices published anywhere?
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20-05-2008, 11:54
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#4
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cf.member
Join Date: Nov 2006
Location: Warrington
Services: VIP TV, Phone, Tivo V6 x 2, 200mb BB.
Posts: 36
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Re: Additional V+ Box
Just spoken to VM, there are no special offers for existing customers. Cost of additional V+ is £150 up front payment and an extra £5 per month making VIP package £90 per month.
---------- Post added at 11:54 ---------- Previous post was at 11:38 ----------
Just had a call back from VM, saying no up front charge but an extra £15 per month making VIP package £100 per month. Left hand does'nt seem to know what right hand is doing there.
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20-05-2008, 12:55
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#5
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Inactive
Join Date: Jul 2007
Posts: 70
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Re: Additional V+ Box
To change the V box (normal set top box) you already have to a V+ it's £30 installation and £10 a month extra, so the VIP will be £95.
To add another V+ box i.e. you'll have 2 V+ and 1 V box in your home it's £30 install and £15 a month extra, so the VIP will be £100.
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20-05-2008, 15:09
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#6
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Inactive
Join Date: Nov 2006
Location: Manchester
Services: 360 x2, Maxit TV, Sky Sports and Sky Cinema. Gig1
Posts: 17,929
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Re: Additional V+ Box
If you get anyone telling you any different tell them to go 'Boiler Room' 'Products & Services' 'Virgin TV' and 'V+ service'. (Internal Staff Website)
Tells the agent the right price
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20-05-2008, 16:32
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#7
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cf.member
Join Date: Nov 2006
Location: Warrington
Services: VIP TV, Phone, Tivo V6 x 2, 200mb BB.
Posts: 36
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Re: Additional V+ Box
Another conversation with VM has finaly got it right. As mentioned £30 + £10 per month. Have to keep the Additional STB as its part of the VIP deal. Because of the cock ups they are waiving the £30 installation fee. I'll believe that when I look at the next bill.
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20-05-2008, 17:07
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#8
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Inactive
Join Date: Nov 2006
Location: Manchester
Services: 360 x2, Maxit TV, Sky Sports and Sky Cinema. Gig1
Posts: 17,929
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Re: Additional V+ Box
Quote:
Originally Posted by johnemyr
Have to keep the Additional STB as its part of the VIP deal
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No you don't. All the VIP offer is is two STBs. doesnt specify what they should be.
So you have VIP with Two V+ boxes for £95
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