How do they change the broadband speed?
16-04-2008, 12:35
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#1
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Inactive
Join Date: Apr 2008
Posts: 2
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How do they change the broadband speed?
Hi
What physically takes place to alter the broadband speed?
If you are on one speed and then upgrade or downgrade or even cancel what actually takes place?
If you cancel broadband do they take away the old modem?
Thanks
TomCov
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16-04-2008, 12:42
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#2
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Inactive
Join Date: Feb 2005
Location: Cardiff
Services: XL broadband
Posts: 1,125
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Re: How do they change the broadband speed?
they send a file to the modem which dictates what level of service and speed you get
no they dont take away the modem
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16-04-2008, 13:13
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#3
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Guest
Services: VIRGIN MEDIA , 20 Mb BB, V+ Box, XL Phone and 2 Virgin Mobiles
Posts: n/a
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Re: How do they change the broadband speed?
Quote:
Originally Posted by TomCov
Hi
What physically takes place to alter the broadband speed?
If you are on one speed and then upgrade or downgrade or even cancel what actually takes place?
If you cancel broadband do they take away the old modem?
Thanks
TomCov
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They send whats called a hit which gives your modem its updated Docsis file and provisions the account with the correct settings.
They pick up modems very rarely if ever, depends on age and model.
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16-04-2008, 15:40
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#4
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Inactive
Join Date: Mar 2008
Location: Belfast
Age: 37
Services: Family Package/4Mb
Posts: 42
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Re: How do they change the broadband speed?
Why does it take so long to update then... I suppose it would have a detrimental effect on their network though
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16-04-2008, 15:45
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#5
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Guest
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Re: How do they change the broadband speed?
Quote:
Originally Posted by mrsnooch
Why does it take so long to update then... I suppose it would have a detrimental effect on their network though
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All updates should happen within 24 hours if not sooner, you must always reboot your modem to receive your upgrade, by unplugging it from the mains for a few seconds.
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16-04-2008, 16:18
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#6
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Inactive
Join Date: Dec 2007
Location: UK.
Services: 20MB, XL CATV & TU: XL.
Posts: 3
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Re: How do they change the broadband speed?
Quote:
Originally Posted by mrsnooch
Why does it take so long to update then... I suppose it would have a detrimental effect on their network though
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the capability is there, they just decided for a long time that they would keep their costs down (network maintenance) by keeping in-line with the other competitors, but that's changing now we live in a OD & Youtube world.
bet you the 1870's copper-wire technology customers wish they could say the same 
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16-04-2008, 16:32
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#7
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Inactive
Join Date: Mar 2008
Location: Belfast
Age: 37
Services: Family Package/4Mb
Posts: 42
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Re: How do they change the broadband speed?
Quote:
Originally Posted by whydoIneedatech
All updates should happen within 24 hours if not sooner, you must always reboot your modem to receive your upgrade, by unplugging it from the mains for a few seconds.
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No no, what I mean is, in relation to the UK, why does it take a period of months to complete? Surely you could send a city's worth of updates over night? I duno, maybe im just talking through my hat!
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16-04-2008, 16:35
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#8
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Inactive
Join Date: Feb 2005
Location: Cardiff
Services: XL broadband
Posts: 1,125
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Re: How do they change the broadband speed?
are you on about updating the cable modem software for giving a different speed/service or the ubr to relieve congestion etc?
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16-04-2008, 16:37
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#9
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Inactive
Join Date: Nov 2007
Location: Belfast
Age: 42
Services: VM M BB, VM XL TV and M Phone
Posts: 950
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Re: How do they change the broadband speed?
Ah you mean for example the 4-10 meg upgrade and why they can do it all at once
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16-04-2008, 17:03
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#10
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cf.mega poster
Join Date: Mar 2006
Location: Oslo, Norway.
Age: 36
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Re: How do they change the broadband speed?
Quote:
Originally Posted by mrsnooch
No no, what I mean is, in relation to the UK, why does it take a period of months to complete? Surely you could send a city's worth of updates over night? I duno, maybe im just talking through my hat!
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Because if you had the system dealing with 3million connections at say 4Mb, and then overnight it suddenly became 3million connections at 10Mb (due to the update), how would the network cope with 2.5x more traffic? It wouldn't, and any faulty hardware would fall over, leaving the network in (yet more) disrepair. Hope that helps.
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16-04-2008, 18:08
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#11
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Inactive
Join Date: Mar 2008
Location: Belfast
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Services: Family Package/4Mb
Posts: 42
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Re: How do they change the broadband speed?
oh i see, so theyre upgrading their set up as they upgrade ours in other words
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16-04-2008, 18:10
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#12
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cf.mega poster
Join Date: Mar 2006
Location: Oslo, Norway.
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Re: How do they change the broadband speed?
Quote:
Originally Posted by mrsnooch
oh i see, so theyre upgrading their set up as they upgrade ours in other words
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Yep, that's exactly it
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16-04-2008, 23:20
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#13
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Guest
Services: VIRGIN MEDIA , 20 Mb BB, V+ Box, XL Phone and 2 Virgin Mobiles
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Re: How do they change the broadband speed?
Quote:
Originally Posted by mrsnooch
No no, what I mean is, in relation to the UK, why does it take a period of months to complete? Surely you could send a city's worth of updates over night? I duno, maybe im just talking through my hat!
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As the previous poster states if they tried to switch on overnight the 10 Mb upgradewithout first upgrading the infrastructure where required then possibly the Network could fall over.
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17-04-2008, 09:29
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#14
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Inactive
Join Date: Dec 2007
Posts: 18,385
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Re: How do they change the broadband speed?
Quote:
Originally Posted by TomCov
If you cancel broadband do they take away the old modem?
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I've just got my final bill from VM after I changed across to NTL Business and on the bottom of the bill it says
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If equipment is not returned a charge will be added to your account.
Thank you if you have already returned your equipment, any charge will be refunded to your account
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Though there is no envolope,pre-paid sticker or even a method/address for returning said equipment....
Kymmy
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17-04-2008, 11:10
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#15
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Guest
Services: VIRGIN MEDIA , 20 Mb BB, V+ Box, XL Phone and 2 Virgin Mobiles
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Re: How do they change the broadband speed?
Quote:
Originally Posted by Kymmy
I've just got my final bill from VM after I changed across to NTL Business and on the bottom of the bill it says
Though there is no envolope,pre-paid sticker or even a method/address for returning said equipment....
Kymmy
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ring 150 and ask about it.
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