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[ze0n]

Im trying to call 09062121111 for help but it just rings for about 10 minutes then cuts me off. :S Anyone else had this problem

[MovedGoalPosts]

As a premium rate number, I don't beleive it can be answered by a monitoring "you are ini a queue" type system, as once answered the call is being charged. Thus it will ring until someone can deal with you. If it's taking 10 minutes though there must be a big problem somewhere.

Originally Posted by ze0n

Im trying to call 09062121111 for help but it just rings for about 10 minutes then cuts me off. :S Anyone else had this problem

As Rob says the will probably be a Major Outage in one of the regions leading to high incoming call rates, that will be why it is ringing out and as Rob says being a premium rate number you cannot be put on hold as you would be charged for being on hold.

You will just have to keep ringing till you get an answer.

[utt]

It also cuts off after 3 minutes if the call is not answered