picture jumps + sound goes off (sky+)

[gaz j]

I've had my sky+ box for 3 years now and have had minor problems which have cured themselves, but recently some recorded programmes have been unwatchable due to the sound going off momentarily and the picture jumping. I'm not 100% certain but I think it's on programmes recorded off sky one and channel 4. It's very annoying sitting down to watch something on series link and having to delete it. Has anyone else had this problem? I'm going to try the reset where you turn box off and on while holding backup button. (seen it in other thread) Is there anything else to be done apart from call Sky out?

[Mick Fisher]

You can try a rebuild planner.

Go to Services, enter on your remote, 4 0 1 and then, ignoring what's on screen, press Select. Choose option 7. This will rebuild the planner and should clear out any hard drive errors (it takes about ten minutes to complete) and it won't delete your existing, recorded programmes.

You can try a reformat.

Switch off at the mains
Holding Left and Right navigation buttons, switch power on and hold for about 30 seconds until Green play light comes on
Press 'Select'
The 'play-light' will then rotate clockwise while the resetting procedure takes place. This may take up to 3 minutes. (this timing could vary if there are no programmes stored in the hard drive)
It then reverts to 'Standby'
Leave the machine for 2 minutes while hard drive reformats.

Just some info I archived for my own benefit. Use at your own risk.

http://www.skyuser.co.uk/index.php?categoryid=1
Is a good place for resolving Sky issues.

Let us know how you fare.

Good Luck.