I'm basically getting dial up downloads speeds on my 20meg service at "Peak" times. (The weekend and between 6pm and 1am during the week)
From reading some of the people going on about their "bad" download speeds of 1.4meg etc..... I would be more than happy with a figure like this during peak times that’s more than acceptable... Currently at the above peak times I am getting a download speed of between 50kbps and 60kbps!!!!
I'm an avid online gamer and this is giving me pings of 500+ms which is horrible to play under. But when not at peak times I get between 20 and 40ms which to be frank is ****ing amazing..... But considering I'm at work during these off peak times it really doesn't help me.
I've been experiencing this problem for the past 3weeks now.
We do have Virgin Media TV service and this is working fine.
I have called Virgin many times and eventually they sent out a technician.... he rang before he arrived and asked me to do some test on the phone as I had taken the day off for his arrival... I got the 12 till 4 slot (Off peak) my download speed was at 1.8meg-1.9meg perfectly reasonable... He says there’s nothing wrong... I told him about the peak problems... his reply was downgrade to the 4meg service because I quote "THE 20meg doesn't work!!!"
So obviously him being the expert I did this!!!
For the 3days I was on 4meg I had download speeds of between 20kbps and 40kbps all the time and my latency with WOW was at 300-600 constantly!!!
So for now I have come back to the 20meg as at least I had "Some" service...
I have called for another technician hopefully this one won’t be so cynical and will actually enter my building and press some buttons poke a few things and then tell me it doesn't work!!! I have asked for the 4pm-7pm slot hoping that they will come during "My Peak" time of after 6pm.
Troubleshooting....
Turned off all firewalls
Connected directly to modem
Reset modem to default values via 192.168.100.1
Pull out all plugs put them back in left modem off for a day turned it back on etc.
All lights on my modem are stable!
I am in the UK west London W14 area
I am running vista64bit on
Intel Core2 Duo 6600 2.4 GHz with 4gig ram
Realtek RTL8169/8110 Family PCI Gigabit Ethernet NIC (NDIS 6.0) is my card
My problem persists when taking out my router so it can’t be that.
I have a D-LINK DIR-655
With regard to speed test the test I run are from apple downloading iTunes Nvidia Dling my gfx driver and random Microsoft programs.
During "MY OFFPEAK!" times on these sites I have achieved 1.9meg download speeds. Then during my "Peak Times" I am getting 50kbps and 60kbps one time I was getting 10kbps when that happened I just turned it off and couldn't even be bothered!!!
Below is my tracert and ping times to bbc
C:\Users\Ben>tracert
www.bbc.co.uk
Tracing route to
www.bbc.net.uk [212.58.251.208]
over a maximum of 30 hops:
1 <1 ms <1 ms <1 ms 192.168.0.1
2 83 ms 101 ms 110 ms 10.44.132.1
3 98 ms * * acto-t2cam1-b-ge911.inet.ntl.com [80.2.146.209]
4 109 ms 129 ms 107 ms brnt-t3core-1b-ge-010-0.inet.ntl.com [195.182.17
4.21]
5 * 108 ms 135 ms bre-bb-b-so-230-0.inet.ntl.com [213.105.174.249]
6 * 131 ms 157 ms 212.43.162.209
7 192 ms 119 ms 162 ms gfd-bb-b-ge-000-0.inet.ntl.com [213.105.172.6]
8 144 ms 137 ms 146 ms redb-ic-1-as0-0.inet.ntl.com [62.253.185.78]
9 136 ms 139 ms 129 ms 212.58.238.189
10 173 ms 210 ms 180 ms 212.58.238.149
11 134 ms 145 ms 168 ms 212.58.239.62
12 118 ms 93 ms 103 ms www6.telhc.bbc.co.uk [212.58.251.208]
C:\Users\Ben>ping -l 1280
www.bbc.co.uk
Pinging
www.bbc.net.uk [212.58.251.208] with 1280 bytes of data:
Reply from 212.58.251.208: bytes=1280 time=167ms TTL=245
Reply from 212.58.251.208: bytes=1280 time=186ms TTL=245
Reply from 212.58.251.208: bytes=1280 time=276ms TTL=245
Reply from 212.58.251.208: bytes=1280 time=203ms TTL=245
Ping statistics for 212.58.251.208:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 167ms, Maximum = 276ms, Average = 208ms
and my modem upstream... down stream stuff
Cable Modem Upstream
Upstream Lock : Locked
Upstream Channel ID : 4
Upstream Frequency : 46200000 Hz
Upstream Modulation : QAM16
Upstream Symbol Rate : 2560 Ksym/sec
Upstream transmit Power Level : 52.0 dBmV
Upstream Mini-Slot Size : 2
Cable Modem Downstream
Downstream Lock : Locked
Downstream Channel Id : 3
Downstream Frequency : 586750000 Hz
Downstream Modulation : QAM64
Downstream Symbol Rate : 6952 Ksym/sec
Downstream Interleave Depth : taps12Increment17
Downstream Receive Power Level : -2.1 dBmV
Downstream SNR : 31.1 dB
Cable Modem Upstream Burst
Req
Init Maint
Per Maint
Short Data
Long Data
(1)
(3)
(4)
(5)
(6)
Modulation Type QPSK QPSK QPSK 16QAM 16QAM
Differential Encoding Off Off Off Off Off
Preamble Length 64 128 128 200 216
Preamble Value Offset 244 6 6 504 504
FEC Error Correction (T) 0 5 5 5 9
FEC Codeword Information Bytes (k) 16 34 34 78 232
Scrambler Seed 338 338 338 338 338
Maximum Burst Size 0 0 0 19 139
Guard Time Size 8 48 48 17 77
Last Codeword Length Fixed Fixed Fixed Short Short
Scrambler on/off On On On On On
Hopefully someone out there will know what my problem is......
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