30-12-2007, 16:10
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#1
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Inactive
Join Date: Dec 2007
Posts: 10
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Virgin remote control
Ok, since i've had Virgin Media i've had a problem with the silver remote supplied. The range is awful, about 1m so I purchased a Logitech Harmony 525 instead (but that's another story). Just wondering if anyone had problems with the unit and if its worth getting another one from Virgin?
(oh and I replaced the batteries  )
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30-12-2007, 17:31
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#2
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Inactive
Join Date: Dec 2005
Posts: 1,693
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Re: Virgin remote control
Well without anyone answering common sense would tell me a 1m range wasnt how it was designed to work
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30-12-2007, 17:36
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#3
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Inactive
Join Date: Nov 2006
Location: Manchester
Services: 360 x2, Maxit TV, Sky Sports and Sky Cinema. Gig1
Posts: 17,929
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Re: Virgin remote control
I've used both a sliver and black V+ remotes and they have worked over a good 10/15m range
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30-12-2007, 18:25
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#4
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Inactive
Join Date: Dec 2007
Posts: 10
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Re: Virgin remote control
Thanks, good to know, i'll give them a call and get a replacement. Common sense not really my strongpoint!
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30-12-2007, 20:27
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#5
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cf.mega poster
Join Date: Jun 2003
Posts: 9,063
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Re: Virgin remote control
Rule out IR interference problems first. If you search the forum you'll find many threads on the subject.
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30-12-2007, 22:13
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#6
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Inactive
Join Date: Dec 2007
Posts: 10
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Re: Virgin remote control
Thanks, i've had a search and found a couple of threads recommending disabling any wireless devices. I only have an Apple airport so i've disconnected that and moved it away but it makes no difference. All my other remotes are fine so i'll assume its a fault with the remote or STB.
Are there any other steps I can take to rule out IR interference?
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30-12-2007, 22:25
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#7
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cf.mega poster
Join Date: Jun 2003
Posts: 9,063
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Re: Virgin remote control
Got any energy-saving or fluorescent bulbs, or an LCD or plasma TV? These can all cause problems. If so, you'll need to move your kit around so that the STB doesn't pick up the interference.
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30-12-2007, 22:55
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#8
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Inactive
Join Date: Dec 2005
Posts: 1,693
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Re: Virgin remote control
hard to move a STB that far from a plasma or lcd though hey
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31-12-2007, 04:57
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#9
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Inactive
Join Date: Dec 2003
Location: Coventry
Posts: 1,003
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Re: Virgin remote control
There is one other thing that can cause this, I once saw a person who had placed a table top lamp in front of the infra red receiver on a VCR, just a thought 
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31-12-2007, 11:20
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#10
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Inactive
Join Date: Dec 2007
Posts: 10
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Re: Virgin remote control
Nope, no flurescent bulbs and I have a CRT TV. I just tried operating the STB with nothing else switched on (a few things were on standby) and it didn't make any difference.
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31-12-2007, 11:23
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#11
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Inactive
Join Date: May 2006
Services: XL,Phone and 60mb .
Posts: 903
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Re: Virgin remote control
What model of Digi box do you have and what tv ?
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04-01-2008, 17:04
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#12
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Inactive
Join Date: Dec 2007
Posts: 10
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Re: Virgin remote control
Scientific Atlanta 4200DVB (i think!) and Panasonic CRT (er PD3250 or something).
Virgin are shipping out a new remote to me.
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