I'm Through with VIRGIN

[cusm]

I've been a customer for 8 years but after tomorrow, I will be no longer.
Since I got upgraded to 20meg I've been lucky to get 2Meg every time I phone

"tech support *Calls are charged at 25p per minute. There is a 10p connection fee from Virgin Media landlines. Charges from mobiles and other networks may vary. And even though it's a network problem, and neither of us can understand what each other is saying. we won't refund your call charges."

I called "customer service" (that's a joke in itself) to complain and ask for my calls and my bill to be adjusted and i got told " your getting internet access and we do say speeds of up to 20meg", well that is the straw that broke the camels back.

anyone else having problems, then leave Virgin they will soon get the message, or go bankrupt.

[Sirius]

Originally Posted by cusm

I've been a customer for 8 years but after tomorrow, I will be no longer.
Since I got upgraded to 20meg I've been lucky to get 2Meg every time I phone

"tech support *Calls are charged at 25p per minute. There is a 10p connection fee from Virgin Media landlines. Charges from mobiles and other networks may vary. And even though it's a network problem, and neither of us can understand what each other is saying. we won't refund your call charges."

I called "customer service" (that's a joke in itself) to complain and ask for my calls and my bill to be adjusted and i got told " your getting internet access and we do say speeds of up to 20meg", well that is the straw that broke the camels back.

anyone else having problems, then leave Virgin they will soon get the message, or go bankrupt.

Then VM wonder why there users are up in arms when they are treated to that sort of service.

[Help!!!]

same with me mate, getting crappy speeds, I won't be leaving just yet but im starting to look around for a better deal.

[Biggus]

As am I, on the phone to BT now to get my line re-instated

[myblueocean]

The only connection I think you can trust is 2MB. I'm not even with a media anyway, may be soon though.

[ultimate]

This is what I got now:

http://www.speedtest.bbmax.co.uk/res...6286&v=2743362

Yesterday VM phoned me to upgrade me to 20M with a modem, I wrote 3 times to complain about the diabolical speeds in the evenings and week ends, I said what the hell, no harm trying, if that turns out to be no good, confidence is very low here, I am leaving straight away. I have signed up with Tiscali good or bad I don't know but its a risk I am willing to take.

[myblueocean]

May be people should get the web connection in the new year. New years resolution?

[mortakos]

I have had problems with VM for the past two months but the last two weekends was the end of the straw for me. I already called BT, SKY and Bethere to finally get quality service. But before all that i have filed complaint with ISPA so that others can be warned. Funny enough once i filed the complaint an Executive Director of VM called me the next morning and promised me that a team of specialist will come to my house and will not leave until i receive the services that i am paying for. However noone showed up and to add to that ive had complete loss of service all weekend. WAY TO GO VM. It will not be long until VM ends up like Marconi.......

[slowcoach]

Magic!

[zctyp18]

Good on you for leaving. I can't believe how many people stay with VM! I left a while ago and haven't looked back. I'm currently getting BB, phone and BT Vision TV services from BT, they are far from perfect, but the billing is so much better, tech support is a zillion times better, customer services is free and it just works. That said, I think Tiscali offer better value for money, so I'll be switching when my BT contract is up.

Virgin's staff leave a lot to be desired and the lack of Sky 'basics' channels, a pitiful HD service, crap technicians, crap systems, staff who don't call or visit when they say they will, crap boxes that don't work properly, V+ that is overpriced and has nothing a cheap PVR can't give you, broadband that doesn't seem to change speed no matter what package you pay for, on demand that frequently crashes and is a nightmare to navigate, endless billing mistakes, promises that aren't kept, etc, etc, etc....

why oh why do Virgin's customers put up with it? Apparently customer numbers are INCREASING! If people don't vote with their feet there is no incentive for them to improve. I hope that VM do get their act together though as competition is a good thing and cable is capable of so much more that VM are providing at the moment. As the guy I spoke to when I left said 'well looking at your account I can see that we've not done anything you requested of us and I can completely understand why you're going, give us a year or so to settle down and get rid of some of the staff who aren't performing and call us back'. He promptly sorted out the myriad of billing errors and finally sorted out my disconnection. I told him if only the rest of VM staff were so honest and efficient, I wouldn't have left.

I'm sure some admin will say that the staff aren't to blame, but I'm sorry many of them are completely useless and that combined with their rubbish systems and sub-standard services are the reasons so many people use this forum.

Originally Posted by zctyp18

I can't believe how many people stay with VM! I left a while ago and haven't looked back. I'm currently getting BB, phone and BT Vision TV services from BT, they are far from perfect, but the billing is so much better, tech support is a zillion times better, customer services is free and it just works. That said, I think Tiscali offer better value for money, so I'll be switching when my BT contract is up.

You cannot be serious - BT support has been dire in the past from what I have experienced. Also, what is it that you find difficult about so many people staying with VM? Not everyone has a problem with the service and as for people experiencing speed issues, at the end of the day, there is no SLA, thus no guaranteed constant speed.

Originally Posted by zctyp18

Virgin's staff leave a lot to be desired and the lack of Sky 'basics' channels

Not VM's fault - Blame Sky for significantly increasing the cost to air its declining channel(s).

Originally Posted by zctyp18

why oh why do Virgin's customers put up with it?

You have the assumption that because you disliked your services from VM that every other customers should feel the same way you do. It isn't the case.

Originally Posted by zctyp18

I hope that VM do get their act together though as competition is a good thing and cable is capable of so much more that VM are providing at the moment.

Well there is something I do agree on.

[Magilla]

Originally Posted by cusm

anyone else having problems, then leave Virgin they will soon get the message, or go bankrupt.

You're not the only one, you'd have to get up pretty early and practice alot to get service worse than VM. I'm surprised it's as bad as it is without someone putting in some serious practice.

I don't even attempt to phone the support line anymore, it's a complete waste of time. The next time it goes off, it will be staying off permanently.

---------- Post added at 10:51 ---------- Previous post was at 10:44 ----------

Originally Posted by Mick

Not VM's fault - Blame Sky for significantly increasing the cost to air its declining channel(s).

Hype within hype!!! ... and now.. back to reality.....

[Wilson]

While I don't have any major issues with VM I will be leaving solely for cost and a few personal gripes. For me it's that one of Sky's offers is about £20 cheaper than what I currently pay so I will going to them and back to BT for phone.

Now I know that there are many supporters of VM here, and I don't want to go down the Sky vs. VM road! But I feel the I don't notice that much of a difference between my old Talk Talk connection and VM's offering, and with Sky chucking it in with their offers I'm going down that route.

My other gripes are that my stb regularly needs rebooting and it won't go beyond 6am the next day! And I also want the full range of services from Sky ie channels and red button features.

For me it's a matter of choice, not loyalty. It's a consumers choice and Sky are currently offering the services I want at price that is cheaper than my current provider.

Let's face it, VM TV has always been crap, phone service has just been "ok" nothing special.

Broadband was the only good thing they had going for them (for the most part rock steady, hardly had any trouble, fair enough some ubrs was overloaded mostly thanks to the cloners etc)

But now they've screwed that up i cant see a real point for stopping with VM anymore.

[CrossyX]

I said it on a few other threads but i am exactly the same BT are coming out on the 14th to install a new landline and although they charged me £125 for it i am glad to see the back of VM. Its a shame as said above the BB for me up until about 3 months ago was rock solid 20mb now it is so random. Peak times it is awfull when playing games over xbox live out of all my friends in the same games i am the only one with lag issues. Bebroadband is my next ISP i think, i should get between 8-10mb this is with me being around 2.3km from the exchange (my mates gets around 16mb dl) (not as fast but at least it will be pretty consistant) and between 1.3 - 2mb up all for around £20 a month.

Crossy