Cable Modem to Wireless part 2

updater · 14-10-2007, 19:07

I mentioned in an earlier thread that my nephew has a connection via ethernet cable from a desktop PC to a Cable Model (AOL HSM06), which connects to a Virginmedia line via cable. this is from a splitter, the other cable going to a Pace set top box for TV.

I have tried to connect a Netgear WGR614 Wireless router between the PC and Cable modem without success.

The PC sees the router and I can configure it easily, but there is no connectivity between the router and the cable modem. I have atempted several different scenarios, but all fail.

Can anybody advise me as to the correct settings for the router to get a connection?

MAC Cloning, logon details either on or off (using AOL screen name and password), don't work and the AOL connection program doesn't see the cable modem through the router.

Has this something to do with NAT? If I can set the PC outside the NAT, would that allow AOL's dialer to see the cable modem?

I had thought of throwing an ad-hoc wireless network from laptop to PC using the free USB wireless adapter that came with the router and ICS, but Vista (laptop) and XP Home (desktop) get no further. I can create a connection and nothing else

.

Frustrated, Rick

14-10-2007, 19:18

I hope I'm wrong, but afaik the router is intended for a cable connection, I'm assuming that your mention of AOL means you have a phone-line connection & the router is expecting a cable modem, not an ADSL one..

<edit> just read your post again & you do say cable connection - I'm puzzled now as I don't know of an AOL cable setup, looks like someone more savvy will have to answer, sorry.

updater · 14-10-2007, 20:17

It's sure foxing me. I really dislike AOL and this cable modem is one I can find nothing about.

I would be a lot happier if the whole system were switched to a decent VM internet service.

I have had cable internet through the STB for ages - signed up with Nynex - and I rarely have issues with my wireless router or cable connection.

I have a reputation going down the drain here.

Rick

TheNorm · 14-10-2007, 20:49

Quote:

Run the router's SmartWizard.

More instructions here: http://kbserver.netgear.com/kb_web_files/N101209.asp

updater · 14-10-2007, 22:02

Thanks, but I spent 5 hours today using Netgear's web site, AOL's and any cable / networking site I could without success.

AOL's site was terrible and Netgear's site doesn't cover the situation I have. I think I need to make the router invisible between the PC and cable modem, so the AOL dialler will find a connection.

Having read through the Netgear manual, I will attempt either disabling NAT, using the DMZ or Port Forwarding. This will be a long task, and if anyone has come across this situation before, it would save me hours of trial and error.

Richard

Marge · 14-10-2007, 22:32

tbh you shouldn't need to be connecting with an AOL dialler, in effect this connection is identical to a "normal" VM connection, it justs uses a differently branded modem. Is everything working ok if you take the router out of the equation? (I still don't remember an AOL modem called HSM06 being used though

)

updater · 15-10-2007, 18:22

The AOL dialer is used as we aren't connecting to a VM broadband connection, but an AOL one.

As AOL won't start without screen name and password I tried, amongst others, just plugging in the router - modem not found, dosen't connect, no lights flashing on modem.

Next we tried putting username and password in the router, but can't find the cable modem, some lights flash but no connection. IE fails to connect.

Tried altering the AOL settings, but we were again stopped by the inability of the PC to see the CM.

The router installs on the PC without difficulty, of course.

Pulling the router restores the connection and AOL starts up normally.

I am going to have another bash this Wednesday. I'll restart the router in default configuration and see if Netgear's advice gets me further.

If I had my way I'd push for my nephew to get VM broadand, when all would be simple.

It would be simple if his phone line would accept a digital signal and he wasn't hijacking the Virgin phone line for his AOL broadband.

If I find a solution, I'll post it - even if it makes me look a chump for missing something obvious, as someone else may find it useful

.

Cheers

Rick

Marge · 15-10-2007, 19:13

Sorry about this but I'm finding your posts a bit confusing

The original post said that he was connecting via

Quote:

ethernet cable from a desktop PC to a Cable Model (AOL HSM06), which connects to a Virginmedia line via cable

and then

Quote:

It would be simple if his phone line would accept a digital signal and he wasn't hijacking the Virgin phone line for his AOL broadband.

Can you confirm whether he is using the cable connection via the coax cable or trying with the telephone line.

Has he ever been able to connect taking the router out of the equation?

*I used to arrange the installations for AOL customers having their BB over the VM network so I've a reasonable idea about what should be where ( I hope lol)

updater · 15-10-2007, 22:25

Virgin have hooked a splitter in the coax cable. One end goes to the STB, the end goes to the cable modem.

The cable modem connects to the PC via Cat5 cable RJ45 to RJ45.

The line going to the cable modem is in lieu of a connection to a standard telephone line and the BT line won't accept broadband.

AOL got VM to install this modem and split the signal from the STB. There are 'F' connections everywhere and yards of white coax linking everything up.

Pulling the router out restores the connection. Double clicking the AOL9 icon opens up their usual connection dialogue and everything works OK.

It's all quite a lash up, really. I should still be able to put a wireless router between the PC and the CM using standard Cat5 cabling. I just thought it would be easier...

Rick

updater · 17-10-2007, 18:32

I have had another three fruitless hours at this to no avail.
I have reset the thouter and used the setup wizard on Netgear's advice.
I have checked everything I can and get no further.
Options attempted.
1. Router has no longon details
2. Router has logon details.
3. Use the IE connections dialogue (dials 0 800 555-5555 - I think this is a dummy number).
4. Never diala connection - this is the worst option - nothing happens at all.
5. Turn off NAT
6. Turm on DMZ for ports 1 65k on TCP/UDP.
7. Turn off Stateful Packet Interface.
8. Respond to ping - getting desperate now.

All done using both logon with router and no logon with router.
Screen names with and without @aol.com
Always the same. I get AOL9 starting, go to Sign ON and get as far as Initialising DSL Modem. Then it always fails with error AC-3100 and various guesses at what was wrong (I tried them all!)

Obviously I will get back to Netgear, but please, Help!!!

Rick

Graham M · 17-10-2007, 18:47

But youre not using a DSL modem, you've said you're connected via Cable so of course that isn't going to work!?!?!

Dai · 17-10-2007, 19:24

Did you happen across this page in your struggles?

http://kbserver.netgear.com/kb_web_files/n101194.asp

Looks like the MSL account detail might be relevant.

updater · 17-10-2007, 20:05

Hi,
To answer two questions.

The modem states quite clearly it is a Cable Modem named AOL-HSM06 and, when the router is out of the picture, the AOL sign on routine states initialising DSL modem (step 1) and it all works quite well giving an internet connection using their default browser.

I have gone through the Netgear site and got advice from them as well, but it hasn't helped. I have tried all sorts of automatic and manual settings. I have performed a deep reset of the router and followed all instrcutions, but it doesn't work.

With the PC connected to the cable modem, the power, email, send, receive and sync lights are all working, with the router in the picture, the send and receive lights don't flicker at all. By the way I don't know why the internet connection light is called email. All the other lights are on and steady.

The problem is to do with communication between router and cable modem, but I don't know what the router is doing that stops the PC software from seeing the CM.

I will update the info I gave Netgear, but if I get no joy I must assume that only AOL and VM (who did this in the first place) can change the CM to something with wireless built in.

I have, however been unable to find a solution that has F connectors, RJ45 and wireless together.

Rick
I have got home and started surfing far and wide. I found this.
http://kbserver.netgear.com/products/CG814M.asp

Has anyone got experience of this? It seems onsale in USA only, but it does have the three things I think I need.

Rick

TheNorm · 18-10-2007, 16:49

It might be helpful if you post a few photographs of your setup, as it sounds very unusual.

popper · 18-10-2007, 19:01

Quote:

Originally Posted by updater

Virgin have hooked a splitter in the coax cable. One end goes to the STB, the end goes to the cable modem.

The cable modem connects to the PC via Cat5 cable RJ45 to RJ45.

The line going to the cable modem is in lieu of a connection to a standard telephone line and the BT line won't accept broadband.

AOL got VM to install this modem and split the signal from the STB. There are 'F' connections everywhere and yards of white coax linking everything up.

Pulling the router out restores the connection. Double clicking the AOL9 icon opens up their usual connection dialogue and everything works OK.

It's all quite a lash up, really. I should still be able to put a wireless router between the PC and the CM using standard Cat5 cabling. I just thought it would be easier...

Rick

your really make it hard to help you with this but we shall try again.....

forget all the splitting F connectors etc and what exactly does 'The line going to the cable modem is in lieu of a connection to a standard telephone line' mean.

that 'AOL-HSM06' (or even just HSM06) doesnt seem to exist or indexed anywere, and all the NTL/tw references to NTL/TW/VM 'cable' and AOL are using the generic re-badged 'NTL200' or some ADSL only CM in the case of ADSL only/Non NTL area's.

some links that might begin to clear this up perhaps?.

http://www.chetnet.co.uk/portal/foru...5266#post15266

http://www.chetnet.co.uk/portal/foru...ead.php?t=6208

but to start with as i cant find any references to the kit you posted , how about giving us the full 'FCC ID:' code on its label so i can try and find some usable links to the generic kit at the very least...

all we need to know right now is, is the working PC to AOL modem connected with rj45,and
at the end of the day (we need to know if we are to help understand this)when its directly connected to the PC and working fully..., does this 'AOL-HSM06' plug directly into the VM coax connector

OR does this 'AOL-HSM06' connect directly into a rj11 master phone socket? after a DSL filter, and works fine.

http://help.aol.co.uk/dsl-cable-is-n...&c=help_portal

http://cdn.digitalcity.com/aoluk_pho...11071309990009

one final comment:
"The modem states quite clearly it is a Cable Modem named AOL-HSM06 and, when the router is out of the picture, the AOL sign on routine states initialising DSL modem (step 1) and it all works quite well giving an internet connection using their default browser."

the modem cant be both a cable modem and an DSL modem, as they dont exist, so we need to find out which it is, and we already know it works whatever it is when using a direct to PC connection.

just give that FCC ID code and we might get somewere.

also whats your given IP range when its directly connected and working, just the first bit will give us some insight, for instance the direct CM IP VM use several such as 62.*,80.*, 81.*and 82.* , ranges.