Home moving - best way to make sure it goes smoothly?

[superbiatch]

My friend is moving in a week or two (not sure of date yet as he is having some work done first).

He needs to contact VM to get his new BB organised (as his work relies on it), but doesn't want them to cancel BB in his old house. I'm forever reading about people moving services and the moving teams doing it straight away instead of when you ask for.

Whst the best way to ensure they actually do what he asks? He's aware the time may overlap and he'll be paying for BB at both addresses albeit briefly - but any suggestions would be welcome. As his work relies on an internet connection and him being able to VPN, its imperative he doesn't go without - is he asking too much?

[greencreeper]

I had no real issues. Bit of a surprise really. Rang them about two weeks before I moved and told them. Sorted out a date for the engineer to install the new connection. He turned up and installed it where I wanted it. Slight snag was that I needed to visit the home movers website to register, which the engineer didn't tell me but a call to tech support soon sorted it out.

[Toto]

If BB is already enabled in the house he is going to, and its on the same uBR as his old property, his modem should work right off the bat.

[phil699]

I moved into my new house 2 weeks ago, thought VM were great. I called them a week before i moved and gave them the date im moving in, the day before we were taking some boxes into the new house and vm were outside digging the pavement and installing cables allready, then on the day we actually moved in they had a team round in the afternoon (as i requested) and installed all my tv/internet services within an hour.
I live in Brighton east sussex and we still dont have 20mb yet though
The only thing that anoyes me is you cant have 2 internet cables from the same company coming into 1 house providing 2 different internet services.

Originally Posted by phil699

I moved into my new house 2 weeks ago, thought VM were great. I called them a week before i moved and gave them the date im moving in, the day before we were taking some boxes into the new house and vm were outside digging the pavement and installing cables allready, then on the day we actually moved in they had a team round in the afternoon (as i requested) and installed all my tv/internet services within an hour.
I live in Brighton east sussex and we still dont have 20mb yet though
The only thing that anoyes me is you cant have 2 internet cables from the same company coming into 1 house providing 2 different internet services.

i presume you mean u cant have 2 cable modems providing 2 internetlines.

You can, providing the second account is under another persons name in the household, its how i have mine set up, 2 VM 20mbit connections tied into 1 using dual wan router.