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Old 22-05-2007, 09:10   #1
_ST
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Pings and traceroutes
Hi, still getting really bad pings between 4pm and midnight anytime before or after this time get a ping of 20 -30. So i ring VM and eventually after saying that there is no problem with the network i say shall i send a traceroute.

So i now send the traceroute and the lady from india clearly has not bothered to even look at it, as another CS rep tells me.

Anyway VM look at the traceroute and tell me that even tho the numbers get up into the 200s that it does not mean it is there fault as it has left the VM server. He then said i should contact the gaming server. he states even though it hits 70 on ntl server that is fine, well guess what it aint it jumps to that peak and makes gaming nearly impossible, and for the rest of the year it has been 20-30 even on massivley crowded servers so it is not acceptable to me.

I have tried over 30 servers and i always get a high ping. So can all the 30 plus servers be screwed up, if that was the case everyone on that server would surely get bad pings too?

http://homepage.ntlworld.com/l.bunton/tracert2.JPG

I get this every year for the last for years and was told last year that it was oversubscription to an UBR.

I am about to give up as why pay for a service that i cannot use properley.
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Old 22-05-2007, 21:39   #2
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Re: Pings and traceroutes
Iv just done a trace to that same IP and my results are much better, so there is definitely something wrong with your connection.
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Old 22-05-2007, 21:45   #3
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Re: Pings and traceroutes
I had this a while back to another gaming server.

I was told that is was the routers fault (in Telehouse). It is not set to be pinged, so sends a high result back (something like that). But your ping on the hops after it are ok. (In other words nothing to worry about).

I had exactly the same a couple of years ago, resulting in more than a few calls to NTL techs.

Edit, didn't see this bit sorry.

Quote:
I have tried over 30 servers and i always get a high ping. So can all the 30 plus servers be screwed up, if that was the case everyone on that server would surely get bad pings too?
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Old 22-05-2007, 21:45   #4
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Re: Pings and traceroutes
Quote:
Originally Posted by _ST View Post
Hi, still getting really bad pings between 4pm and midnight anytime before or after this time get a ping of 20 -30. So i ring VM and eventually after saying that there is no problem with the network i say shall i send a traceroute.
Two out of three on that trace are 17ms and 18ms - not much of a problem there. The other was a bit worse at 37ms.

A better test in this case would be a sustained couple of hundred pings, to see if there is an intermittant problem.
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Old 22-05-2007, 22:04   #5
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Re: Pings and traceroutes
I am also getting 200ms on that hop in Telehouse.



8 15 ms 22 ms 12 ms nth-bb-b-so-100-0.inet.ntl.com [62.253.185.101]

9 34 ms 45 ms 72 ms tele-ic-1-as0-0.inet.ntl.com [62.253.184.2]
10 186 ms 200 ms 29 ms 212.250.14.110
11 30 ms 30 ms 31 ms te4-1.telehouse-north.core.enta.net [87.127.236.
38]
12 18 ms 45 ms 16 ms 62-249-255-186.no-dns-yet.enta.net [62.249.255.1
86]
13 52 ms 14 ms 32 ms sov-r1-rtr1.4u.net.uk [217.146.81.254]
14 24 ms 14 ms 23 ms 81.19.208.13

---------- Post added at 23:04 ---------- Previous post was at 22:53 ----------

Also, a great little prog i use for checking pings / routes to servers (rather than command prompt), is Winmtr.

http://sourceforge.net/projects/winmtr
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Old 22-05-2007, 22:11   #6
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Re: Pings and traceroutes
Code:
05/22/07 23:07:18 Fast traceroute 81.19.208.13
Trace 81.19.208.13 ...
 1 192.168.1.1       0ms    0ms    0ms  TTL:  0  (No rDNS)
 2 10.249.136.1      8ms    9ms    9ms  TTL:  0  (No rDNS)
 3 82.13.48.65      14ms   12ms   11ms  TTL:  0  (nott-t2cam2-a-v613.inet.ntl.com ok)
 4 195.182.175.129  14ms   30ms   15ms  TTL:  0  (nott-t3core-1a-ge-110-0.inet.ntl.com ok)
 5 213.105.174.169  15ms   20ms    *    TTL:  0  (lee-bb-a-so-020-0.inet.ntl.com ok)
 6 62.253.185.101   39ms   42ms   14ms  TTL:  0  (nth-bb-b-so-100-0.inet.ntl.com ok)
 7 62.253.184.2     46ms   23ms   21ms  TTL:  0  (tele-ic-1-as0-0.inet.ntl.com ok)
 8 212.250.14.110   34ms   34ms   35ms  TTL:  0  (No rDNS)
 9 87.127.236.38    47ms   36ms   59ms  TTL:  0  (te4-1.telehouse-north.core.enta.net ok)
10 62.249.255.186   17ms   18ms   20ms  TTL:  0  (62-249-255-186.no-dns-yet.enta.net probable bogus rDNS: No DNS)
11 217.146.81.254   27ms   18ms   19ms  TTL:  0  (sov-r1-rtr1.4u.net.uk ok)
12 81.19.208.13     21ms   19ms   18ms  TTL: 55  (No rDNS)
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Old 22-05-2007, 22:25   #7
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Re: Pings and traceroutes
Although the traceroute does not show sustained high numbers it really is making my ping go well over 100 at night yet in the morning my pings are 20-40 in any server i go in, so something is a miss. Unfortunately i have had this every year for the last four years just a bit fed up with it now. Vm do not seem to want to help so i cannot do anything.

You should see the hassle i have had with tech support lol especially the India call centre man they are hard work.
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Old 22-05-2007, 22:31   #8
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Re: Pings and traceroutes
PHP Code:
1:  cpc3-brmb4-0-0-cust972.bagu.cable.ntl.com (80.removed.my.IP)   0.393ms pmtu 1500
 1:  10.137.156.1 (10.137.156.1)                           11.966ms 
 2:  bagu-t2cam1-b-v138.inet.ntl.com (80.5.163.209)        13.822ms 
 3:  bagu-t2core-b-ge-wan63.inet.ntl.com (195.182.175.33)  12.034ms 
 4:  lee-bb-b-so-710-0.inet.ntl.com (213.105.174.73)      asymm  5  15.493ms 
 5:  nth-bb-a-so-600-0.inet.ntl.com (213.105.175.133)      17.584ms 
 6:  nth-bb-b-so-200-0.inet.ntl.com (213.105.172.194)      44.266ms 
 7:  tele-ic-1-as0-0.inet.ntl.com (62.253.184.2)          asymm  8  19.402ms 
 8:  212.250.14.110 (212.250.14.110)                      asymm 12  36.888ms 
 9:  te4-1.telehouse-north.core.enta.net (87.127.236.38)  asymm 11  25.769ms 
10:  62-249-255-186.no-dns-yet.enta.net (62.249.255.186)  asymm 11  19.244ms 
11:  sov-r1-rtr1.4u.net.uk (217.146.81.254)               asymm 12  22.347ms 
12:  81.19.208.13 (81.19.208.13)                          asymm 14  20.036ms reached
     Resume: pmtu 1500 hops 12 back 14 
r00t@valium:~$ 
And its night now, and I'm with VM ex-ntl.
Do another tracert now mate, please.
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Old 22-05-2007, 22:43   #9
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Re: Pings and traceroutes
Quote:
Originally Posted by r00t View Post
PHP Code:
1:  cpc3-brmb4-0-0-cust972.bagu.cable.ntl.com (80.removed.my.IP)   0.393ms pmtu 1500
 1:  10.137.156.1 (10.137.156.1)                           11.966ms 
 2:  bagu-t2cam1-b-v138.inet.ntl.com (80.5.163.209)        13.822ms 
 3:  bagu-t2core-b-ge-wan63.inet.ntl.com (195.182.175.33)  12.034ms 
 4:  lee-bb-b-so-710-0.inet.ntl.com (213.105.174.73)      asymm  5  15.493ms 
 5:  nth-bb-a-so-600-0.inet.ntl.com (213.105.175.133)      17.584ms 
 6:  nth-bb-b-so-200-0.inet.ntl.com (213.105.172.194)      44.266ms 
 7:  tele-ic-1-as0-0.inet.ntl.com (62.253.184.2)          asymm  8  19.402ms 
 8:  212.250.14.110 (212.250.14.110)                      asymm 12  36.888ms 
 9:  te4-1.telehouse-north.core.enta.net (87.127.236.38)  asymm 11  25.769ms 
10:  62-249-255-186.no-dns-yet.enta.net (62.249.255.186)  asymm 11  19.244ms 
11:  sov-r1-rtr1.4u.net.uk (217.146.81.254)               asymm 12  22.347ms 
12:  81.19.208.13 (81.19.208.13)                          asymm 14  20.036ms reached
     Resume: pmtu 1500 hops 12 back 14 
r00t@valium:~$ 
And its night now, and I'm with VM ex-ntl.
Do another tracert now mate, please.
do you mean me?

Code:
05/22/07 23:40:26 Fast traceroute 81.19.208.1
Trace 81.19.208.1 ...
 1 192.168.1.1       0ms    0ms    0ms  TTL:  0  (No rDNS)
 2 10.249.136.1     13ms    8ms    8ms  TTL:  0  (No rDNS)
 3 82.13.48.65      12ms   24ms   17ms  TTL:  0  (nott-t2cam2-a-v613.inet.ntl.com ok)
 4 195.182.175.129  14ms   14ms   11ms  TTL:  0  (nott-t3core-1a-ge-110-0.inet.ntl.com ok)
 5 213.105.174.169  13ms   34ms   17ms  TTL:  0  (lee-bb-a-so-020-0.inet.ntl.com ok)
 6 62.253.185.101   14ms   21ms   20ms  TTL:  0  (nth-bb-b-so-100-0.inet.ntl.com ok)
 7 62.253.184.2     20ms   28ms   20ms  TTL:  0  (tele-ic-1-as0-0.inet.ntl.com ok)
 8 212.250.14.110   44ms   35ms   37ms  TTL:  0  (No rDNS)
 9 87.127.236.38    34ms   41ms   36ms  TTL:  0  (te4-1.telehouse-north.core.enta.net ok)
10 62.249.255.186   18ms   21ms   52ms  TTL:  0  (62-249-255-186.no-dns-yet.enta.net probable bogus rDNS: No DNS)
11 81.19.208.1      22ms   20ms   30ms  TTL:247  (No rDNS)
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Old 22-05-2007, 22:44   #10
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Re: Pings and traceroutes
you can try this to look at sustained pings over a period...not bad for a freebie

Ping Plotter
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Old 22-05-2007, 22:50   #11
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Re: Pings and traceroutes
Thanks homealone, from our traces, I fail to see how this could be a routing issue.
@ Down the Pub, great aplication. I use that on my *( hangs head in shame)* windows PC.
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Old 23-05-2007, 12:11   #12
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Re: Pings and traceroutes
It is a fault with Virgin Medias network i have exactly the same problem, peak/busy hours pings are a joke & unplayable, where as other times they are okay. They just won't admit it's a problem at their end and even if they do they won't do anything about it. I've sent numerous complaints with tracerts at different times, prooving it's their problem but i never get a reply.

Change ISP's thats what i plan on doing v.soon
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Old 23-05-2007, 13:15   #13
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Re: Pings and traceroutes
Is it a fault with VM's network? Have you got any proof?

*sigh* I really wish that people would understand what they are posting before making accusations of who is at fault.

A good starting point for understanding what a traceroute actually means:
http://www.chetnet.co.uk/articles/in...x_v2&id=29&c=5
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Old 23-05-2007, 13:40   #14
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Re: Pings and traceroutes
"...things to be aware of, first and most important is that not all routers or web sites respond to icmp traffic and you may see timeouts which do not necessarily indicate a problem".

Thanks Chris, that's what i meant
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Old 23-05-2007, 15:07   #15
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Re: Pings and traceroutes
Also ICMP traffic is regarded as less important so may be dropped and/or delayed by device(s). Good for your IP traffic, maybe less so for some games.
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