Router or Modem Fault

AlabasterLyn · 26-02-2007, 18:23

I had a Netgear MR314 router for about 3yrs that worked absolutely fine and never dropped it's connection at all.

Last September I upgraded my internet speed from 1Mb to 2Mb and from that day onwards I have noticed that every day my internet loses it's connection.

I phoned NTL many times and every time they said it was nothing to do with them and to contact the manufacturers of the router. As the router was fairly old I decided to buy a new one and went out and bought a new Netgear WGR614. Two weeks on I still had the same problem with the connection so took it back to PC World and exchanged it for a Belkin F5D7231uk4. My only reason for changing brand was that the Belkin Technical Support was free and I had spent a fortune trying to sort the problem out with the premium rate calls to Netgear Technical Support.

However I am still having the same problems and every day at around the same time of morning and again in the afternoon I lose my connection and have to reboot the modem and router.

I find it hard to believe that all 3 routers could be faulty or incompatible and do wonder if there is some fault with the modem itself but NTL say it's not the modem and when I phone Belkins Technical Support for the router they say the same.

Lyn

MovedGoalPosts · 26-02-2007, 18:26

What happens when you operate for a period of time just with direct connection between PC and modem (no router)?

What modem do you have?

AlabasterLyn · 27-02-2007, 11:37

If I bypass the router the modem works fine, but as I don't use the computer that is wired directly very often I really wouldn't know how long the connection lasts over a long period. I guess I would have to sit there all day to find out if the connection drops! The modem I have is just the little silver one with NTL written on it, doesn't say anything else.

Lyn

Uncle Peter · 27-02-2007, 14:00

Have you replacing the patch leads between PC and router and the drop cable between the router and modem?

AlabasterLyn · 03-03-2007, 08:37

Quote:

Originally Posted by Uncle Peter

Have you replacing the patch leads between PC and router and the drop cable between the router and modem?

I have no idea what that means

Lyn

Uncle Peter · 03-03-2007, 11:30

Quote:

Originally Posted by AlabasterLyn

I have no idea what that means

Lyn

The cables that you use to connect your machines to the router

And the cable which connects your router to the cable modem

Paul K · 03-03-2007, 11:52

The only way to prove which is at fault would be to remove the router and use the PC regularly or leave a tool open on it that will use the connection (would suggest bittorrent with a limited upload speed set). You will soon see if it is the router. If you have tried multiple routers then I would suggest calling VM while you have no router involved in the connection (don't even mention that you have one if asked) and that will make them run the tests that they are ignoring by blaming the router.