Over the past 13 months, I have made 27 calls to the billing dpt. I wait approx 20 mins to be connected, then spend another 30 mins trying to explain the problems. To date, I reckon I have spent about 24 hours on the phone, & god knows how much money, trying to get my bill sorted out. They had taken too much from each of my DD accounts, then tried to justify it to me. I have been deliberately lied to too many times. It seems to me that this department is a classic case of "The blind leading the blind".
Dummies. I ended up with £72.00 in credit, then suddenly, I get a bill for £62.90, & hey presto, all my credits gone. Another phone call? No. I`ve had enough. Branson, stick your BB & Phone where the sun don't shine. Oh, & you will never get your money back from NTL until you sort out your rubbish billing system.
NTL / Virgin. You stink.
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