Customer Service Frustration

[chazndave]

Hi
I wonder if anyone out there can advise me. It's a long story but here goes:

Last Aug I was made redundant and so I rang what was then, NTL, to discuss downsizing my TV, internet and phone package in order to cut some costs while I found another Job.
No Problem, I was put on the 3 for £30 package, I was satisfied. However I forgot to check my bills for the next 3 months, and when I did, I found that the package change never happened.
In Dec, I queried this and was told that I couldnt change my tv package as there was an "I.T" fault with my account. In order to placate me, I was offered a discount and refund while the problem was rectified, so I accepted this and continued to receive the same package (very generous I thought). I was told that the problem would be corrected within a couple of weeks. I thought no more of it.

Last Thursday, I phoned CS to upgrade my package and order the V+. I was told that there is an "I.T" fault on my TV account and I will have to wait at least a week for the problem to be rectified.

My issue is that if they haven’t been able to rectify this between Dec and Feb, what chance is there in them sorting it before this Thursday?

Does anyone know what this "I.T." could be, what should I do? (I don’t want to cancel as I actually think their TV package is much better than the competition...

Sorry this is so long, but I really am frustrated about this and I hope someone out there can help me.