Early Call

[Chris Jones]

How did ntl justify £5.50 for an alarm call ? Could not get an answer!

Will Virgin Media justify this ?

VirginPhoneFeatures
Reminder Call
Need to book an alarm call? No worries. We can give you a wake up call whenever you like. Just dial 150 free from your Virgin Phone or on 0845 454 1111. It costs £1.75 per month.

[jamiehorrocksuk]

It sounds like the wake up call you had was arranged through the operator which is organised by BT which is why you have been charged so much.

[Chris Jones]

Thanks for that. Having spoken to customer services and been talked through the £1.75 option,I tried it only to find it did not work. Now customer services tell me the procedure no longer exists !

[Halcyon]

You could buy a cheap alram clock for £5

[Rhyming Obituary]

Originally Posted by Chris Jones

Thanks for that. Having spoken to customer services and been talked through the £1.75 option,I tried it only to find it did not work. Now customer services tell me the procedure no longer exists !

It is still there, if you're having a problem with it, call faults on 151.

[Ken W]

Originally Posted by Chris Jones

Thanks for that. Having spoken to customer services and been talked through the £1.75 option,I tried it only to find it did not work. Now customer services tell me the procedure no longer exists !

Sounds like the customer service agent needs some education.

I am in Winnersh Thames Valley and I have Call Reminder, once set up by customer services you just key *73 and the reminder time (24 hour clock) and press # and you will get a reminder at that time.

Use it as many times for just the one off monthly fee £1.75

Ken W