New installation but no VOD or BBCi

Wilson · 31-01-2007, 07:39

Hello,

I've had my NTL installed and got Samsung STB, the relevant modem and phone but no VOD or BBCi on my Samsung box! And it's not a shiney new Virgin MEdia box

It comes up error code IS002 I think! What should I do? I was thinking it was maybe the system simply sorting itself out and I was going to give it a full 24 hrs but who should i contact? As I've got a plethora of numbers to use!

Plus I need a PIN for my broadband, does anyone provide that to me or should I make myself known and give them hell?!

Cheers for any advice.

Ruck and Maul · 31-01-2007, 07:50

That means your interactive features haven't been activated properly, call faults up and it should be sorted within 48 hours

virginmedia · 31-01-2007, 07:51

Call 150 free from your phoneline, they will be able to sort out your pin issues, VOD and Interactive.