Please Help my GF

Barewolf · 24-01-2007, 23:25

My GF has a PC using XP......

She swears she used to be able to burn to disk and that the DVDRW drive extracts info.

However.....the 3.1/2 floppy wont add data either, Odd you think? Yep.

Ive talked to her about types of disk, and yes i made sure she tried the protection tab on the floppy and i got an earfull.

I got her to goto Device Manager and the DVD?CD ROM section is not there so she cant remove the DVDRW and install it again, how the hell can it work if its not there? How do you get this back in device manager?

I told her it might be BIOS settings but she told me she has never been in there, the cables in the PC apparently are correct.

Short of the floppy and DVDRW drive failing how the hell do we test it? She has no 2nd PC to check the drives but 2 failing at once is a bit strange.

HELP

24-01-2007, 23:31

use everest to see what model the dvd rw is

im just gonna tell you to back up to flash drive or something or buy a hard drive and reformat to much hassle otherwise

Barewolf · 24-01-2007, 23:34

Link Zing, never used it mate....

24-01-2007, 23:35

http://www.majorgeeks.com/download.php?det=4181

Barewolf · 24-01-2007, 23:37

Thanx bud, after this what do we do? why wont it show in Device Manager? What about the floppy drive? I will report back with the DVDRW make and model.

v0id · 24-01-2007, 23:38

You say your gf never went into the BIOS, but did she/you check, that the drives were active

Barewolf · 24-01-2007, 23:45

No i havent i dont live with her. ive told her to pause the BIOS load up to see if they are enabled but if the DVDRW extracts data shouldnt it already be enabled in BIOS and active in Device Manager? Doesnt make sense to me.

Wicked_and_Crazy · 24-01-2007, 23:46

could well be a DVD reader and can write to CD's but not DVD's. HP machines used to have those drives

Barewolf · 25-01-2007, 16:06

Ok the deal so far is this....

Last night the DVDRW was not showing in Device Manager, today it is. She says this happens alot.

She can watch movies and listen to music via the DVD, but when she tries to rip anything off the disk it gets to about 20% in 20 Minutes and stalls, burning anything to disk is not working.

I tried to get her into BIOS but we fail everytime, tried F1, F2 and Del but none work.

Got her to download and run Belarac Advisor, there was no System name so dont know what make it is to get into the BIOS. On the list we looked under the DVD Devices and her DVD showed up but there was no product name showing.

Im lost as to what to do next, any ideas?

25-01-2007, 16:11

do you have dvd decrypter? or similar dvd fab decrypter? this will tell you

CycoSymz · 25-01-2007, 16:26

I had a similar problem ages ago where the DVDrom drive kept disappearing from the Device Manager on a regular basis.

Updated IDE drivers for the motherboard cured the problem for me.

Robster · 25-01-2007, 16:51

Quote:

Originally Posted by Barewolf

tried F1, F2 and Del but none work.

Have you tried the other F keys? I came across one that was F8