Printer installation problems

jamesebaker · 19-01-2007, 22:04

I have been trying to install a new printer for hours.

I follow the instructions, which state to plug the printer into the USB port, turn on the printer, cancel any windows pop-up which attempt to install the drivers, insert the CD and start the installation.

When the CD is inserted, the installation begins but then it states that there is a problem with the connection. I have tried everything I can think of.

Anyone know how to deal with this?

Paul K · 19-01-2007, 22:09

Strange, normally you have to install drivers first and then plug it in. What printer is it?

Delta Whiskey · 19-01-2007, 22:10

Do you see the pop-ups or anything from Windows to show that it has found new hardware (a little icon in the system tray). If not it could be the USB cable, do you have any other USB device who's cable you know works.

DW

jamesebaker · 19-01-2007, 22:21

Lexmark X1270

zeus9876 · 19-01-2007, 22:25

Remove all drivers you have installed for the printer.....unplug it from the usb port.....install drivers...then plug it in

Or plug it in and go to system properties..Hardware....Device Manager...and see if it is listed there...if so right click and update drivers(With the cd in the drive) and try that

Paul K · 19-01-2007, 22:34

Quote:

Originally Posted by Lexmark

Make sure the PC is turned on.

Turn on the printer and plug in the USB cable. IMPORTANT! Do this before you insert the printer CD.

If the Found New Hardware wizard appears, click Cancel.

Insert the Installation CD. The installation screen will appear.

Click Install and follow the setup instructions on the screen. A number of screens will appear in succession, showing the progress of the installation. At the end of the installation, you will be prompted to Select the Cartridges Installed.

Use the drop-down arrows to select the appropriate cartridges. NOTE: In response to Have you printed with this cartridge before?, select No, it is new.

Click Next. You will be prompted to print an alignment page.

Click Continue. The alignment page will print.

Choose the number of the arrow that stands out best with each letter and click Continue. You will be asked whether you want to install additional software.

If you want to install the PC-Fax software (to enable you to send and receive faxes using your computers modem), click Continue.

Click Continue in the Printing Opportunities screen.

When the Registration screen appears, click Continue to register your printer on Lexmark's website now or Exit if you don't want to register.

Click Finish. When the installation is finished, the All-in-One Center will appear.

Strange, I would try checking in device manager as suggested. If it's listed then it should install. If all else fails try loading the CD first and then plug the printer in.

Delta Whiskey · 19-01-2007, 22:46

Quote:

Originally Posted by Paul

Strange, I would try checking in device manager as suggested. If it's listed then it should install. If all else fails try loading the CD first and then plug the printer in.

If it's like my Lexmark install disk, there are many different printers drivers on the CD. I guess it interrogates the printer to see what it is.

DW

Paul K · 19-01-2007, 22:55

Do you have a USB2 port on your PC?

jamesebaker · 19-01-2007, 22:59

I have tried going through the device manager but was unable to install the drivers with that process.

Delta Whiskey · 19-01-2007, 23:00

Quote:

Originally Posted by Paul

Do you have a USB2 port on your PC?

Yes. I know Windows will identify the printer, but we're talking Lexmark here.
There's a reason their printers are so cheap, not much is spent on the software.
Dumb is being kind.

DW

jamesebaker · 19-01-2007, 23:01

I don't think its USB 2, how do I find out? Its a Dell Inspiron 1100

Paul K · 19-01-2007, 23:04

Sorry my USB question was aimed at the OP lol

---------- Post added at 22:04 ---------- Previous post was at 22:01 ----------

Quote:

Originally Posted by jamesebaker

I don't think its USB 2, how do I find out? Its a Dell Inspiron 1100

Just checked the online manual and it has USB2 so that's not the issue. Have you tried downloading new drivers?? Did you say it shows up in device manager? I take it the device has a warning symbol next to it.

Delta Whiskey · 19-01-2007, 23:06

Quote:

Originally Posted by jamesebaker

I have tried going through the device manager but was unable to install the drivers with that process.

Are you seeing the printer listed there, this is mine

jamesebaker · 19-01-2007, 23:10

No, it doesn't show up, just a ? by an unknown device

Paul K · 19-01-2007, 23:12

That's because you haven't installed drivers yet. Have you tried downloading them?
http://downloads.lexmark.com/cgi-per...&searchLang=en