Slow In Watford Area

awharton · 22-11-2006, 09:26

Getting extremely slow speeds in the Watford area (Chorleywood). On a 10MB connection which normally gets about 1.20MB/s and am now getting 10k/s if I'm lucky!

Called CS and as usual there is of course nothing wrong with their network, so they have booked an engineer to come and have a look.

Anyone else going slow at the moment?

ic2 · 22-11-2006, 10:15

Quote:

Originally Posted by awharton

Anyone else going slow at the moment?

Its been pants in Rickmansworth since Monday night, on a 10mb like you but getting slow speeds.

Let me know how you get on with the engineer.

regards

gc7 · 22-11-2006, 10:15

My connection has also been painfully slow since lunchtime on Monday. I have rung ntl everyday since and have only been told today there are local network problems. By the way I'm in a WD25 postcode.

I was on the phone to them again this morning and have been told that the engineers are working on it and that the time for completion is tomorrow morning.

I've also had my BB bill reduced to half price (ÃƒÆ’Ã¢â‚¬Å¡Ãƒâ€šÃ‚Â£17.99) for the next three months because of this problem and am now using a Cardiff proxy, which gives me near perfect speed.

Fingers crossed for tomorrow.

EDIT: I was told by CS that until the problem has been solved I can't have an engineer visit

awharton · 22-11-2006, 10:19

Cancelled the engineer as there is nothing he could do. I can connect to my computers at home with perfect speeds from work in London, so it seems that only certain peerings arent working. Even Demon and Tiscali are painfully slow. Downloading from homepage.ntl.com sites is fine though. WIll try the Cardiff proxy and see how that goes for the time being.

PS - they knew nothing about network problems when I called twice this morning.

UPDATE: its obviously a problem with their transparent proxy as using the Cardiff proxy gains full speeds

gc7 · 22-11-2006, 10:25

From what I remember from my phonecall on Monday, the problem was originally in the WD24 area and they said they was no other problems. Even when I rang again yesterday they said there where no problems, yet after todays call they said there was a local fault and that they were working on it.

This is the speed on my normal proxy:

and through the Cardiff proxy

awharton · 22-11-2006, 10:37

I'm in the WD3 area so it's not just isolated to WD24. i've told TS of the exact problem, hopefully they will fix it 'soon'.

Pepsi · 22-11-2006, 11:42

Hi,

Similar problems in HP21, but only in the evening even on the Cardiff Proxy.

bazza · 22-11-2006, 12:10

Running at a crawl in WD5, dialup would be faster

Spoke to Tech Support and there is an ongoing fault in the area

RJS1000 · 22-11-2006, 15:12

wd23 going at 90% packet loss since monday midday.

Have a ticket number with them but no signs of any action :/

timo_w2s · 22-11-2006, 16:34

It's been horrible here too in south Bucks since Monday lunch time. I guess I'm connecting via Watford as my IP address resolves to a watf.cable.ntl.com address.

Thanks for the tip to use the Cardiff proxy, at least my web surfing is better now even if I can't do much else.

ic2 · 22-11-2006, 17:15

Quote:

Originally Posted by timo_w2s

Thanks for the tip to use the Cardiff proxy.

Yes thanks. Browsing seems better now.

Glad to see the status page reflects the problem

Rainman1 · 22-11-2006, 17:19

I've had enough now.

It's been slow all week. My VPN connection to my office is unreliable, skype is terrible and disconnects, MMORPG's are slow and disconnect.

This also occured a couple of weeks back.

I called the NTL Broadband support number and all I get is some indian guy who is determined that I need to reset my cable model, then my router, and then all of my PCs. Then, I have to disconnect my router and connect directly into the cable modem. They won't escalate anything unless you do all of this, even though you explain that you can connect but the latency is incredibly slow.

I've now ordered my BT Business Broadband. It's only upto 8mb, but it works out the same cost of NTL 10Mb and hopefully I'll get a better quality circuit. As soon as BT upgrade my line next week, NTL are history.

Regards,

Phil

timo_w2s · 22-11-2006, 17:49

Quote:

Originally Posted by Rainman

This also occured a couple of weeks back.

Yes, I was a bit worried when it started happening again so soon. After several years of faultless service I'm getting a bit nervous that my luck with NTL is starting to run out. Until a few weeks ago I've had nothing but amazing service from NTL BB.

---------- Post added at 18:49 ---------- Previous post was at 18:47 ----------

Quote:

Originally Posted by ic2

Glad to see the status page reflects the problem

Was that sarcasm as I can't see it on the NTL status page at http://www.ntl-isp.ntl.com/ServiceStatus/

ic2 · 22-11-2006, 17:55

Quote:

Originally Posted by timo_w2s

Was that sarcasm

Me? - would I be sarcastic

But true, its normally a rock solid connection from NTL

joggerspark · 22-11-2006, 18:04

slow in WD19 since monday too