Slow NTL connection

[JoeBloggs]

First off all, sorry for swearing, but this is just beyond a joke now and I just wanna punch something. For the last month or so, My NTL connection has been **** poor.

I know its something to do with NTL... both my pcs suffer this.
When it goes down, it goes down and I cannot access nothing. I try pinging stuff when this happens and I get 75% packet loss everytime. This happens very frequently, every day of my worthless fricking life, I just gotta leave it and come back later... but why I am paying £40 a month for this ****>

dont get me started on my gaming experience...

I just give up and I dont know what to do, I dont fancy calling the Cowboys at tech support because they'll only feed me some bull****. WHAT THE HELL IS GOING ON !!!!

my modem is that ****ty silver 200 model and I run the latest Linksys router, not wireless with dd-wrg firmware.

help me god

[Jules]

I think you are going to have to ring them to be honest.

Could you do a speed test and post the results here?

If you don't ring them and let them know, you will have no case for a credit for loss of service.

[Stuart]

if you ring them, and they don't do anything, I may be able to refer the problem to the site's contacts. However, if you don't ring, I won't be able to.

[grandmaster]

Have you tried a speed test without the router.

CS may ask this.

Ryan

[Paul K]

As above you need to remove the router for testing purposes, if it still does it then you MUST ring NTL or nothing will ever change.

God wont help he dont care about the internet to much porn you see God helps those who helps themselves and if you have wound yourself up to breaking your fist point and you aint called CS I think your slightly insane good luck btw

[hatedbythemail]

could we run a sweepstake on how quickly this thread title gets changed?

Its been done stu

[Jules]

Bloody hell that was quick lol

[JoeBloggs]

Sorry
Ok I release & renew my IP by plugging the ntl modem directly in. (no router)

It has changed my IP, so I am hoping it will now work, although i have not tested the router yet.

Maybe the problem lies within my router, but this has been fine for the last year, just the last few weeks getting problems. Maybe ntl's lines dont like linksys?

And whats that Terayon /Terajet modems no longer work thread, is the NTL-200 modem the same?^

thanks for all the suggestions

---------- Post added at 17:14 ---------- Previous post was at 17:12 ----------

btw i meant mentally punch something, I wouldnt risk breaking my fists for the likes of ntl, although many css moments make me dream going up into customer support with an ak, ok i am insane... :|