What are NTL trying to tell me

bucketbakereturn · 06-07-2005, 21:10

just receive this email from NTL

Hi

Our records indicate that you are accessing your ntlworld email via a method that will not be supported in the near future.

To continue receiving your mail, you will need to change your settings in Outlook Express.

We are currently undertaking a large programme of work to block spam and viruses on our email service, in order to make it more secure and to provide all our customers with an improved service in the future. We have noticed that you are collecting your e-mail in a way that will be blocked in the near future to provide added security.

You need to change your incoming mail settings from the IP address (a list of numbers, e..g. 62.162.256.50) to the server name "pop.ntlworld.com".

The IP address numbers may have been given to you in the past by our technical support team as a temporary solution to an email problem. However you now need to change back and use pop.ntlworld.com.

Now just recently i've twigged how to send/receive email from my SE K700, this is sporadic at best and only when absolutely necessary since the GPRS charge isn't part of my bundled contract.

Ordinarily i use Outlook and the wife uses Outlook Express email clients to retrieve email. Again use of the web email is sporadic at best.

What i can't fathom is what method they think i'm using that they are actually going to change in the future that would give me issues?

Raistlin · 06-07-2005, 21:12

I think the problem is that you are using the SE K700, I assume you've set the IP address in that in order to be able to send mail from it?

bucketbakereturn · 06-07-2005, 21:40

Actually I had tried that originally following info from Esato but in the end it was simply a case of going to the SE site and following the config instructions, once the new settings were received it worked np. Tbh I haven't gone back into them to see if it is set at a particular ip.

06-07-2005, 22:07

I assume you are accessing the pop3 server via an IP address, and that NTL's e-mail system upgrades mean that the IP address for 'pop.ntlworld.com' will be changing so at some stage the ip address you are using will no longer be supported.

9083 · 06-07-2005, 22:12

go to your account details in outlook and change your pop3 to pop.ntlworld.com, then change the smtp to smtp.ntlworld.com and that will sort everything.

06-07-2005, 22:17

Quote:

Originally Posted by 9083

go to your account details in outlook and change your pop3 to pop.ntlworld.com, then change the smtp to smtp.ntlworld.com and that will sort everything.

I think the problem is the e-mail setup on his mobile phone, rather than Outlook.

bucketbakereturn · 06-07-2005, 22:24

indeed yes i believe its the mobile they must be talking about.

just for clarification the mobile settings are for inbound pop.ntlworld etc and outbound smtp.ntlworld blah, this is the same for Outlook. I'm still not seeing NTL's issue, surely the settings i've described above are generic for us all pretty much.

Raistlin · 06-07-2005, 22:27

Quote:

Originally Posted by bucketbakereturn

indeed yes i believe its the mobile they must be talking about.

just for clarification the mobile settings are for inbound pop.ntlworld etc and outbound smtp.ntlworld blah, this is the same for Outlook. I'm still not seeing NTL's issue, surely the settings i've described above are generic for us all pretty much.

It's probably the access over GPRS that's causing the problem. Maybe they're going to stop people accessing the email servers from outside the NTL network?

**Paul** · 06-07-2005, 22:34

Quote:

Originally Posted by Raistlin

It's probably the access over GPRS that's causing the problem. Maybe they're going to stop people accessing the email servers from outside the NTL network?

Nope, the message quite cleary states they need to change a hard coded ip address to the pop address (nothing to do with smtp either).

Raistlin · 06-07-2005, 22:36

But the OP isn't using a hard coded IP address.

Unless of course GPRS passes takes the URL, converts it, and then does something with it?

06-07-2005, 22:37

there was exactly the same kind of advice posted for newsgroup users,

- 'namely' to make sure the server name for the account was 'DNS friendly' and not an IP address

simbr · 08-07-2005, 14:40

If you're not using an IP address directly, perhaps your mobile operator still has the old IP address cached? You can always try using pop.ispmail.ntl.com as this has has only ever pointed to to the new IP address.

bucketbakereturn · 08-07-2005, 16:35

see now i'm worried bout my actual email as those last four posts after mine i didn't get an email tellin me there were new posts.

Anyway, i'll try ur suggestion simbr.