Internet disconects when switching user XP Home

McGraw · 02-06-2005, 21:04

My friend has a problem.

His internet accounts don't work on any profiles other than his own.

He is on Wanadoo dial-up.

If he connects on his own account then switches user, the internet disconnects.

Does anyone have any suggestions?

Thanks a lot.

02-06-2005, 21:06

can you dial up from the other accounts ?

This has to be one of them occasions when you have to ask why does he not have BB,unless its used only a few hours a month the price of low end BB now is so cheap as to be a must have imho

McGraw · 02-06-2005, 21:24

I am helping him over the phone

I think he is getting BB soon.

It won' dial up from the other accounts. It says invalid account and mentions a domain error!

02-06-2005, 23:16

well I guess if he is getting BB soon it may well be worth him just hanging fire on messing to much

McGraw · 03-06-2005, 21:38

This is happening on my Dad's PC as well.

His set up is the same but with BT Broadband instead

It doesn't happen with my NTL account.

Paul K · 03-06-2005, 21:40

Has your dad input his account details into a new connection for each profile that needs them and made the necessary selections in the connection panel of internet explorer properties? If it's a dial up type of account with username and password then each profile will need that info to be able to access the connection.

McGraw · 03-06-2005, 21:45

No. I didn't realise it was needed.

I didn't mention it's through a router, sorry.

Paul K · 03-06-2005, 21:47

According to this
http://msdn.microsoft.com/library/de...l/winxpfus.asp
You need to be using fast user switching to keep the connection alive and it has to be created a certain way to be available to all users.
__________________

Quote:

Originally Posted by McGraw

No. I didn't realise it was needed.

I didn't mention it's through a router, sorry.

makes little difference, ADSL accounts often require a connection to be made and account username and passwords input to work. If that information is not available to all users then the connection will not be available to them.

McGraw · 03-06-2005, 21:57

Ok, will look into it. Already using FSUS on both machines.

Surely if the router is validating the account and routing the packets then it can't be a password/account issue? Can it?

Again, cheers.

Paul K · 03-06-2005, 22:02

Is the router establishing the connection? If it is then that cannot be the problem, if the computer is establishing the connection then it might be the problem.

ian@huth · 03-06-2005, 22:02

Quote:

Originally Posted by McGraw

Ok, will look into it. Already using FSUS on both machines.

Surely if the router is validating the account and routing the packets then it can't be a password/account issue? Can it?

Again, cheers.

The router doesn't validate the account, just keeps the connection open.

Paul K · 03-06-2005, 22:11

Quote:

Originally Posted by McGraw

Ok, will look into it. Already using FSUS on both machines.

Surely if the router is validating the account and routing the packets then it can't be a password/account issue? Can it?

Again, cheers.

The relevant part of my link is this bit
http://msdn.microsoft.com/library/en...s_connectivity

Quote:

User-Initiated Connections

User initiated connections include Virtual Private Networking, PPPoX and Remote Access Server (RAS) dialup connections. All user-initiated connections remain active when the Welcome screen is displayed. For many connections, if User A initiated a network connection and then User B switches on as the active session, User A's connection will be disconnected.
Always-On User-Initiated Connections

Some user-initiated network connections can remain active when users Fast User Switch from one session to another. Network connections will remain active if:

* The connection is available to all users.
* The credentials for the connection are saved.
* In Home Edition, all connections created with the New Connection Wizard are implicitly made available to all users.

just to make it a bit easier. Did your dad create the ADSL network connection via the network creation wizard as that would have made the connection available across all accounts? If not then creating the network connection in each profile and setting IE to dial it when needed should get around the problem.

McGraw · 03-06-2005, 22:11

Not to seem to be argumentative, but why does the router need the account details then?

Paul K · 03-06-2005, 22:14

pass, what router is it and what ADSL modem is he connecting to?

McGraw · 03-06-2005, 22:17

The router is a combined modem/router. Belkin WirelessG 125.

Same system as I have it at work.

As long as the PCs can access the router and the modem is functioning all is well (at work).

I'm baffled.

Thanks for the help so far, genuinely appreciated.