Internet Keeps going offline for a few mins - NB, Problem has returned

Mauldor · 03-07-2004, 10:33

For about 3 days now my connection keeps going offline even though the lights stay on the Cable Modem (Surfboard 4100). I noticed it in MSN and general browsing but effects all.

This is log from modem:

************ 8-Debug T509.0 Acquired DS with status NO FEC lock, DS Freq 857750000, US Id 0
************ 8-Debug T509.0 Acquired DS with status NO FEC lock, DS Freq 857500000, US Id 0
************ 8-Debug T509.0 Acquired DS with status NO FEC lock, DS Freq 857250000, US Id 0
************ 8-Debug T509.0 Acquired DS with status NO FEC lock, DS Freq 856750000, US Id 0
************ 8-Debug T509.0 Acquired DS with status NO FEC lock, DS Freq 856500000, US Id 0
************ 8-Debug T509.0 Acquired DS with status NO FEC lock, DS Freq 856250000, US Id 0
************ 8-Debug T509.0 Acquired DS with status NO FEC lock, DS Freq 855750000, US Id 0
************ 8-Debug T509.0 Acquired DS with status NO FEC lock, DS Freq 855500000, US Id 0
************ 8-Debug T509.0 Acquired DS with status NO FEC lock, DS Freq 855250000, US Id 0
************ 8-Debug T509.0 Acquired DS with status NO FEC lock, DS Freq 854750000, US Id 0
************ 8-Debug T509.0 Acquired DS with status NO FEC lock, DS Freq 854500000, US Id 0
************ 8-Debug T509.0 Acquired DS with status NO FEC lock, DS Freq 854250000, US Id 0
************ 8-Debug T509.0 Acquired DS with status NO FEC lock, DS Freq 853750000, US Id 0
************ 8-Debug T509.0 Acquired DS with status NO FEC lock, DS Freq 853500000, US Id 0
************ 8-Debug T509.0 Acquired DS with status NO FEC lock, DS Freq 853250000, US Id 0
************ 8-Debug T509.0 Acquired DS with status NO FEC lock, DS Freq 852750000, US Id 0
************ 8-Debug T509.0 Acquired DS with status NO FEC lock, DS Freq 852500000, US Id 0
************ 8-Debug T509.0 Acquired DS with status NO FEC lock, DS Freq 852250000, US Id 0
************ 8-Debug T509.0 Acquired DS with status NO FEC lock, DS Freq 851750000, US Id 0
************ 8-Debug T509.0 Acquired DS with status NO FEC lock, DS Freq 851500000, US Id 0
************ 8-Debug T509.0 Acquired DS with status NO FEC lock, DS Freq 851250000, US Id 0

Frequency 402750000 Hz Locked
Signal to Noise Ratio 37 dB
QAM 64
Network Access Control Object ON
Power Level 1 dBmV The Downstream Power Level reading is a snapshot taken at the time this page was requested. Please Reload/Refresh this Page for a new reading

Upstream Value
Channel ID 6
Frequency 34384000 Hz Ranged
Ranging Service ID 2257
Symbol Rate 1.280 Msym/s
Power Level 36 dBmV

Now i have not moved my modem, or line so it seems to be something on NTL i feel. I have rang Support but after been in the queue for 1 hour - i gave up tbh.

I am based in Scunthorpe Region - anybody else have these problems or any idea what work maybe be on at the moment that could be causing this?

sir_drinks_alot · 03-07-2004, 10:47

i have been geting some thing like that to

the cable to Modem connection was down since the early hours only just got it back

nufcfan123 · 03-07-2004, 13:47

im glad im not the only one

paulyoung666 · 03-07-2004, 14:24

next question would be , are you both in the same area ???????????

sir_drinks_alot · 03-07-2004, 15:17

Quote:

Originally Posted by paulyoung666

next question would be , are you both in the same area ???????????

well an in the Langley area

paulyoung666 · 03-07-2004, 15:22

Quote:

Originally Posted by sir_drinks_alot

well an in the Langley area

geographical area i meant or is there a place called langley

Mauldor · 03-07-2004, 15:57

Well im connected to Notts core Proxy if that helps - i rang CS and this is the basics of how it went -

I am connected via a router which was the first problem - so in it went direct to a pc (he asked by the way what is a RJ45 connection - called it internet - confusing eh) so i got a fresh ip. Pulled up MSN, left it for a while while we chatted and i was telling him about my logs on the modem - he has never heard of them so cannot advise. Anyhow as if by magic - msn drops off - as does the net - yet lights etc stay on - another :

8-Debug T509.0 Acquired DS with status NO FEC lock, DS Freq 857750000, US Id

Pops up on the modem logs - then msn reconnects and we are back in business.

He suggests that only one fault was reported in my area - slow browsing - to which i told him that it is probably the same fault - as connection goes (somewhere) and it cannot resolve a page etc.

So i got advised to call maybe mon/tue is the problem is still around.

Well did a search on Langley and it came up in Shropshire while im in Lincolnshire, near hull/doncaster etc. So proabably not the same area

nufcfan123 · 03-07-2004, 16:28

nope, im in luton

nopcode · 03-07-2004, 18:39

having alot of problems here In Scunthorpe - North Lincs

Connection seems to drop without warning sometimes after 1 min other times after 5 for 10-30 secs at a time.

Cable Modem Lights all stay on during this, and the cable tv hasn't been having any problems. It occurs when im playing online games (get the no data from server error) when im using msn messenger (suddenly kicks me offline) and even when im web browsing, (pages dont get fetched for the brief time its messing around)

it started 2 days ago, and has now escalated to being so frequent thats its impossible to connect to games servers and at best i get 3 mins of msn chat b4 i have to re login.
Ive also gone through firewall logs and nothing really stands out.
i think im connected to the nottingham proxys.

anyone have any ideas?

Mauldor · 04-07-2004, 22:42

Well as i said - CM Support says there is no problems in the area so the problem of course must be our pc's (lol) - if it was pure web pages then i could pon point the proxy but the fact my TS servers keeps going offline as does everything else and this log every now and then in the Cable Modem suggests the cable modem is loosing sync with NTL.

If the person was non-technical they woudl describe the problem as slow browsing and i at first blamed MSN as that has a habbit of doing this sort of thing anyhow every now and then.

A Normal Re-Seg makes my Lights go out and i get a new IP normally, i have eliminated the router and out of 4 pc's they cannot all have the same problem along with the fact i have changed nothing on the pc's anyhow.

I changed the router as i said "just in case" it was that and even plugged straight into a pc. I wonder - if they are scanning the IP's as this support guy said and got nothing back (as is the case of those of us with a router / firewall) then maybe it stops the service as this problem only started when they announced they were going to be scanning the IP's.

jarrvo · 05-07-2004, 08:21

i had some problems last night, some web pages didnt load at all and others were very slow.

im in scunthorpe area aswell.

switched router and CM off and left it.
see what its like tonight.

nopcode · 05-07-2004, 14:21

ooh nice, just spent a totally fruitless hour on phone to cs. They can see the modem is fine from their end so of course it must be "some nasty spyware or virus" thats infected my pc.

Well even tho i told them after 2 days of this, i totally reformatted the harddrive and reinstalled win AND that i explained ive used spybot s+d and Adaware AND housecall online. Sigh, I even CHANGED nic's and tried USB .

Yes its still my pc software at fault. So ive aggreed to try ANOTHER reformat and install and see again. Stupid me

Pity this, NTL have been pretty good to me for the last 3 years or so.

seaneeboy · 05-07-2004, 14:46

Paulyoung666 - according to streetmap, there's quite a few places called Langley...

Langley, Derbyshire [City/Town/Village]
Langley, Slough [City/Town/Village]
Langley, Kent
Langley, Gloucestershire [City/Town/Village]
Langley, Durham
Langley, Shropshire
Langley, Rochdale [City/Town/Village]
Langley, Warwickshire [City/Town/Village]
Langley, Surrey [City/Town/Village]
Langley, Cumbria
Langley, Kent [City/Town/Village]
Langley, Essex [City/Town/Village]
Langley, Sandwell [City/Town/Village]
Langley, Cheshire [City/Town/Village]
Langley, Devon
Langley, Devon
Langley, Northumberland [City/Town/Village]
Langley, Hampshire [City/Town/Village]
Langley, Shropshire
Langley, Oxfordshire [City/Town/Village]
Langley, Devon
Langley, Hertfordshire [City/Town/Village]
Langley, Moray
Langley, Somerset [City/Town/Village]
Langley, Hampshire [Town]
Langley, West Sussex [Town]
Langley, Kent [Town]
Langley, Slough [Town]
Langley, Hertfordshire [Town]
Langley, Essex [Town]
Langley, Warwickshire [Town]
Langley, Cheshire [Town]
Langley, Derbyshire [Town]

firestorm4th · 05-07-2004, 17:29

Hi, i live in scunthorpe as well and ive been getting the same problem since thursday, it hasnt stopped since, also in since yesterday its gotten worse. ive neva had problems like this before, since now theres 3 of us from scunthorpe, maybe ntl should really investigate this matter. its not spyware, adware virus or anything, coz ive tried the connection on a brand new laptop and still the same problem.

nopcode · 05-07-2004, 17:56

where abouts in scunthorpe are u? if it turns out we live on the same street and our lil green junction box has been vandalised ill laugh my ass off

im just off Doncaster road