Left NTL 3 months ago and..

[Racingdick]

moved on the 21st Feb
Wrote letter in on 16th Jan to cancel

no acknolegment of my letter, though was sent recorded..

Many calls in the month to clarify when...IF... the request to cancel had been carried out.

Eventually the day of the move they say my disconnection date is mid march!!
Informed their was a ONE MONTH backlog of people leaving!

expect the last bill, assuming that as services are paid in advance i would be even or get a refund of sorts.

Get a bill through saying i owe £40.
HOW THE HELL, i look closer and see they've billed me untill 28th when i moved out on the 21st.

Fair enough, a simple mistake... NO!
I disputed this, then informed in a sarcastic way, would i rather pay 40 or the remaining amount of my contract!

Given a address for the account queries dept??
to write in and try to get the date of discon taken back a week

Now ive had a letter from their credit comp saying i have to pay this bill otherwise a CCJ be given..

Stupid thing is there sending all correspondances to my old address so im releying on royal mail redirection!!

OH i cant wait till monday morning !!!

****

OH and btw i had to wait 14 months and countless calls to get my refund from an old dial up account...

oh and i work in ntl too!! :o

[Chris W]

perhaps because you had the account less than the 12months minimum.... don't even try to deny it because i have the mail from you to prove it

[bopdude]

Originally Posted by monkeybreath

perhaps because you had the account less than the 12months minimum.... don't even try to deny it because i have the mail from you to prove it

Somebody has gotta come out with hands up here me thinks

[Racingdick]

Originally Posted by Racingdick

moved on the 21st Feb
Wrote letter in on 16th Jan to cancel

would i rather pay 40 or the remaining amount of my contract!

I dont expect to pay for it any longer than im using it.
__________________

Originally Posted by monkeybreath

don't even try to deny it because i have the mail from you to prove it

and your point... if u re read my initial posting and the highlighted txt u will see i was within 12 months

[paulyoung666]

Originally Posted by Racingdick

I dont expect to pay for it any longer than im using it.
__________________



and your point... if u re read my initial posting and the highlighted txt u will see i was within 12 months

and therefore you are potentially liable for the remainder of your contract , now which is the most £40 or the remainder , go on tell us , i cant wait for the answer

[Racingdick]

I give up!!!

[Shaun]

If you didn't intend on sticking to the contract you shouldn't have taken the product out.

Saying that, if you move to a non Ntl address and have to cancel the product then I believe Ntl waver the £40/rest of the contract. Well that's what I was lead to believe. HTH

Oh and to the others in the thread, I thought this site was here to help people not berate them or try and make them look stupid. Just my

[Paul K]

Originally Posted by Shaun

If you didn't intend on sticking to the contract you shouldn't have taken the product out.

Saying that, if you move to a non Ntl address and have to cancel the product then I believe Ntl waver the £40/rest of the contract. Well that's what I was lead to believe. HTH

Oh and to the others in the thread, I thought this site was here to help people not berate them or try and make them look stupid. Just my

I agree but you would think that someone who works for NTL would read his contracts properly when taking out a service and not argue the toss about paying out his contract when he has admitted to cancelling it within the first 12 months.
I'm wondering how long he actually honoured his 12 month contract and as to if he has provided in writing his account details and details of his new address since his bills are still going to the old address (which will now incur a blacklist or CCJ if he doesn't pay since that is the address that is on the payment demands).

[Shaun]

Originally Posted by Paul

I agree but you would think that someone who works for NTL would read his contracts properly when taking out a service and not argue the toss about paying out his contract when he has admitted to cancelling it within the first 12 months.
I'm wondering how long he actually honoured his 12 month contract and as to if he has provided in writing his account details and details of his new address since his bills are still going to the old address (which will now incur a blacklist or CCJ if he doesn't pay since that is the address that is on the payment demands).

Very true.

[Racingdick]

kinda detracting from the thread aint we guys, I have no bones about paying for what ive used BUT as originaly posted im being billed a week after my services were supposed to be cancelled.

As for y i took out the services? well let me think i wanted DTV and BB but i didnt know i was gonna meet a girl then decide to move in with her...

OH and in responce to my new address i have advised cs in letter and verbally my new address, hang on.. i left NTL because i moved.... hmmm doesnt take someone of 2 brain cells to work that one out!

[Paul K]

Originally Posted by Racingdick

kinda detracting from the thread aint we guys, I have no bones about paying for what ive used BUT as originaly posted im being billed a week after my services were supposed to be cancelled.

Since you were contracted for 12 months you aren't really paying beyond your usage date are you? You took up a contract for 12 months use of service, £40 is not a lot when you think of what you could have been billed. You haven't said when you took the contract out originally yet

As for y i took out the services? well let me think i wanted DTV and BB but i didnt know i was gonna meet a girl then decide to move in with her...

Circumstances change all the time but you did enter into a contract, I would sugest contacting NTL billing again to discuss it with who ever is in charge of the billing department and tell them what happened. If it's got to the stage of being passed on to a debt colletion agency there cannot have been much discussion or offer of payment being made

OH and in responce to my new address i have advised cs in letter and verbally my new address, hang on.. i left NTL because i moved.... hmmm doesnt take someone of 2 brain cells to work that one out!

If your new address isn't on the system against your account then nothing will be sent to an address that the billing system doesn't know about, don't forget there has been a massive change in the software used by the NTL support/ billing groups.
Why not just pay the £40 (to end the contract early etc) and move on? If you don't pay the money then anyone currently at that address will see a detrimental affect on their credit rating and may not be able to get any NTL services till the outstanding monies are paid.

[Racingdick]

Was installed on sep 2nd, which was a ****er as was a day after tech support was outsourced..
I have no objection to paying what ive used, what i object too is the fact i requested my services to be cancelled in writting on 21st Feb, therefore i expect to pay for services up till 21st Feb, not the 28th.

I have had many calls to attempt to discuss this with cs, retentions etc

When i initally contacted NTL there was no questions about retaining services or paying out my contract; nothing was mentioned.

I will call tomorow...

[Shaun]

Did you read the contract?

[Racingdick]

:o getting tired of this now, has anyone got anything constructive advice other than trying to rip the ****.

Yes i read my contract, but my little crystal ball didnt forsee me finding a girl i wanted to move in with (as i've said before)

Yes i did advise 30 days notice..
Yes i was within 12 months contract..
Yes i'm now on Tiscali as NTL cant supply a cable to this area..
Yes i arranged for cancellation for the 21st

[Shaun]

Originally Posted by Racingdick

:o getting tired of this now, has anyone got anything constructive advice other than trying to rip the ****.

Yes i read my contract, but my little crystal ball didnt forsee me finding a girl i wanted to move in with (as i've said before)

Yes i did advise 30 days notice..
Yes i was within 12 months contract..
Yes i'm now on Tiscali as NTL cant supply a cable to this area..
Yes i arranged for cancellation for the 21st

There's no need to be such a jerk, if you look at my previous posts I'd said before that we're all here to try and help, but with an attitude like that no wonder you're not getting anywhere with NTL!

I'm off to tell myself off for feeding the green slimy one!