Help please!!

[Rommaster321]

Hey all, i have a problem with my Pace DI4001N. I was watching telly, then went to the toilet, came back, my box said tune!!! It suddenly went to the bootup screen, but then i just rebooted the box. It said pace, then tune like normal. But then it sayed on tune for 5 seconds, then went to nlt for 10 seconds, then went back to tune, so i left it and its still like it.. What could be wrong??

Thanks for reading

[paulyoung666]

hi and to the site , it sounds as though it is borked , iirc ntl c.s is open till 6 today , so if you are quick then you might get through to them , if not it will have to wait till tuesday , btw i hope you enjoy your stay here


edit :- sorry i checked and they are now closed

hi

I don't know whether any of the info in the link will help

http://www.cableforum.co.uk/board/article.php?a=25

especially the 'hold the down button while rebooting' tip, which helps to lock onto a marginal signal.

[spike7451]

Hello,
Check you smartcard.Does it look burnt?
It could be many things but more possibly is the signal levels on the stb were too high or too low at install & the box has had enough!
Did the tech check the levels with a meter?if the pics have been freezing,pixilating(looking like a peice of a jigsaw),thats more than likely the fault.
Does the stb get hot above the card?
As a tech,i've came across this many times,the only fix is a level check & possibly a new box.
M

[Rommaster321]

Originally Posted by spike7451

if the pics have been freezing,pixilating(looking like a peice of a jigsaw),thats more than likely the fault.
Does the stb get hot above the card?

Thats what happens!! Before it happened it had been freezing and pixilating and goin blurry!!!