Are NTL ever going to sort out the email servers?

goof · 25-04-2005, 15:01

I just can't believe Ntl so continually blight what is IMO a good service (in terms of connectivity) by daily problems access/sending webmail email for the last 2 years. I've (not for the first time) now been sitting here trying to get access to important emails for an hour and a half - why so continually ****** off your customers like this over a small thing?

**Chris** · 25-04-2005, 15:03

Because despite advertising it as a positive selling point, within the organisation they regard it as a 'free add-on' and so therefore not top priority. I gave up on it years ago and subscribed to a separate, paid-for email service that is extremely reliable.

PWS · 25-04-2005, 16:16

What problems are you having??

scrotnig · 25-04-2005, 16:30

Quote:

Originally Posted by goof

I just can't believe Ntl so continually blight what is IMO a good service (in terms of connectivity) by daily problems access/sending webmail email for the last 2 years. I've (not for the first time) now been sitting here trying to get access to important emails for an hour and a half - why so continually ****** off your customers like this over a small thing?

Is there any money for the company directly involved? No. So they won't bother.

It'll never get sorted, just as Tiscali's never did despite years and years of promises and 'upgrades'.

Having said that, with ntl mine's alright! But I realise it isn't for everyone.

jrhnewark · 25-04-2005, 16:45

It's slow, and it's awful. And there's a reason for it - they bought the wrong hardware.

They seem to manage it like running Windows XP on a 386.

**Paul** · 25-04-2005, 16:50

Daily problems ?

I haven't had a problem with my ntl e-mail for months, what problems are you referring to ?

goof · 25-04-2005, 17:00

Timeouts, login errors, SMTP errors - seems like daily (although there's the odd few days where it does work un-impeded) for the last 2 years.

Saying that it's a free service is B.S. - it's an integral part of the package I'm paying for...they use "email service" as a selling point as Chris T said so should deliver.

If Ntl themselves view this as a 'free extra' (which the blatantly must given it's lack of resources), they're in denial. Their customers certainly don't view it as a 'free extra' and expect them to deliver - don't they like satisfied customers?

scrotnig · 25-04-2005, 17:07

Quote:

Originally Posted by goof

Timeouts, login errors, SMTP errors - seems like daily (although there's the odd few days where it does work un-impeded) for the last 2 years.

Saying that it's a free service is B.S. - it's an integral part of the package I'm paying for...they use "email service" as a selling point as Chris T said so should deliver.

If Ntl themselves view this as a 'free extra' (which the blatantly must given it's lack of resources), they're in denial. Their customers certainly don't view it as a 'free extra' and expect them to deliver - don't they like satisfied customers?

Don't get me started on this again.

They, like any other private company, are not interested in satisfied customers, only profits. People tend to think companies want satisfied customers at any cost, that isn't the case.

That's not to say I'm suggesting email problems are ok, they aren't, but they aren't going to fix them just to gain 'satisfied customers', they will only fix them if there's a profit in it.

If buggered email servers isn't a big enough churn driver to justify spending the money fixing it, then it won't get fixed...satisfied customers are not.

Therefore, people who find this a problem should really threaten to cancel. Stand up and be counted. This applies to any company, not just ntl. If you don't nothing will ever get done.

**Mick** · 25-04-2005, 17:31

In fairness, ntl have spent a bloody big fortune on upgrading their e-mail service. I have not seen any problems with my ntlworld accounts for a good while now, however I do realise that this isn't the case for all.

Millay · 25-04-2005, 19:13

Get a paid for email service, for ÃƒÆ’Ã†â€™ÃƒÂ¢Ã¢â€šÂ¬Ã…Â¡ÃƒÆ’Ã¢â‚¬Å¡Ãƒâ€šÃ‚Â£1 a week you can get youre own domain name, with your own email accounts, on fast reliable servers, and if you change your ISP you dont have to tell everyone your new email address.

Jonboy · 25-04-2005, 23:33

its not the spam i hate so much now its the cheek of ntl sending me a email's saying my email account is over the top and to empty my box,
cheeky swines if they didnt allow all the crap thru in the first place it wouldn't be would it ??? Dork's they are and yes i know its a auto trigger message that you can't reply to which is a real shame otherwise i would forward the spam back to them

Raistlin · 25-04-2005, 23:39

I've said it before, I'll say it again (I know this is, strictly speaking, off topic but I didn't bring the subject of SPAM up).....

I don't know how so many people end up with so much SPAM, I never get any..... Not one little bit..... Ever.....

Jonboy · 25-04-2005, 23:48

sorry guv please move me post most humble app's

could have sworn i wos on der over thread damm key loggers

simbr · 26-04-2005, 12:41

Quote:

Originally Posted by goof

Timeouts, login errors, SMTP errors - seems like daily (although there's the odd few days where it does work un-impeded) for the last 2 years.

Just out of interest.. you don't have Norton of McAfee installed do you?

goof · 26-04-2005, 13:04

No I don't Simbr - it's strange though, I primarily access email from a secondary machine by webmail, though occassionally use the primary with POP (I prefer to avoid using it these days due to volume of spam/viruses). On many occassions I've found the pop3 works when the webmail doesn't and vice-versa.

Back to the main point, why would something like email cause such recurrant problems and be such a resource drain? Would it really be that expensive to fix permemently?