Many BY customers getting shafted this badly?

[Diz]

So I recently †œupgradedÃÂà ‚¢ÃƒÂ¢Ã¢â‚¬Å¡Ã‚¬Ã‚ƚÂÂ� from 512 ADSL to 1 meg cable and what a jolly great time itââ‚ ¬ÃƒÂ¢Ã¢â‚¬Å¾Ã‚¢s been (sense the sarcasm)! From day one, it sucked and has gradually gotten worse over the last month since I got it. If youââ‚Âà ‚¬ÃƒÂ¢Ã¢â‚¬Å¾Ã‚¢re an FPS player, itââ‚ ¬ÃƒÂ¢Ã¢â‚¬Å¾Ã‚¢s pretty much unplayable most of the time except maybe in the early hours of the morning and even then pings arenââ‚ ¬Ã¢â€žÂ¢t at all great. Pings erratically go from 50-500, usually in the evenings itââ‚ ¬ÃƒÂ¢Ã¢â‚¬Å¾Ã‚¢s over 100+ consistently while spiking up frequently.

Contacting BY led to them mailing me back asking for a new form with a whole load of details (trace route to bbc.co.uk etc) which Iâ₠¬ÃƒÆ’¢â€žÂ¢d already given them, thermo and seismic readings and all. I sent another form in, no response yet, bleh. Seems they want me to prove without a doubt, a few times over, that the problem isnââ‚Âà ‚¬ÃƒÂ¢Ã¢â‚¬Å¾Ã‚¢t between the modem and my system before they bother attempting to address the issue which based on a thread by the dude †œdisappointed in Blueyonder for the first timeââ‚ ¬Ã‚ÂÂÂ� †“ wonââ‚Âà ‚¬ÃƒÂ¢Ã¢â‚¬Å¾Ã‚¢t happen anyway.. :/

I guess other than ranting I want to know if itââ‚ ¬ÃƒÂ¢Ã¢â‚¬Å¾Ã‚¢s possible to get out of the contact Iâ₠¬ÃƒÆ’¢â€žÂ¢m now stuck in for the next 11 months if they decide not to fix it SOON as (for example) Iâ₠¬ÃƒÆ’¢â€žÂ¢m certainly not getting the †œdistinct advantageââ‚ ¬ÂÂÂÂ� Blueyonder gamers are supposed to have.. itââ‚ ¬ÃƒÂ¢Ã¢â‚¬Å¾Ã‚¢s quite the contrary. I guess the nostalgic fluffy feelings I keep getting of the old 33k modem days are a plus though.

Oh, I live in Plymouth by the way and my download speeds are fine.. Which isn't my first priority

**shakes fist**

[Craig Baker]

You're best bet is to visit the news group blueyonder.support.access.hi-speed

The news server is news-text.blueyonder.co.uk

You will have to go through all the diagnostics with them, repeating some stuff you have already done, but at least the response times are usually faster.

[danielf]

Have you actually called them?

[Craig Baker]

Trouble with telephone support on blueyonder is there is about a 1 in 10 chance of getting some helpful.


In my experience, if you are lucky enough to get someone who knows what they are doing, they are absoluty fantastic, otherwise they just use their scripts.

They often want written copies of tracerts etc and you never get a reply

[Diz]

Thx Craig..

I will soon dan, but like I said based on other posts with similar problems located in certain areas with over crowded nodes (it's not a masssive leap to assume that's the problem) it's not promising that anything will come of it..

[Diz]

Thx, this seems to have solved the problem ! You rock.

[Ignition]

Michael, have you considered escalating this issue to the powers that be? Load should be shared evenly between the upstreams rather than getting imbalanced and users having to do this.

[Ignition]

Good man

[nick.king]

Originally Posted by mhawkins

I haven't done so as yet, but when I go into work later on i'll check and see if they are aware of load balancing issues in Plymouth.

Regards,

Michael

Check when they are going to increase speeds to compete with the ADSL packages they are now offering in Sheffield. I can get 8mbit now on ADSL for the same price as I pay for 4mbit on cable!

[BBKing]

I haven't done so as yet, but when I go into work later on i'll check and see if they are aware of load balancing issues in Plymouth.

And if you want to know the automatic way of doing it, ring ntl

[Ignition]

Originally Posted by BBKing

And if you want to know the automatic way of doing it, ring ntl

If you want to know the real way to do it automatically ring a cableco not a telco, or check out the Cisco website.

[MalcUK2005]

Originally Posted by Ignition

Michael, have you considered escalating this issue to the powers that be? Load should be shared evenly between the upstreams rather than getting imbalanced and users having to do this.

Last time I tried doing this when there was a 90% util on the upstream channel the response I got was that 90% is nothing to worry about.

[Ignition]

Originally Posted by MalcUK2005

Last time I tried doing this when there was a 90% util on the upstream channel the response I got was that 90% is nothing to worry about.

Nonsense, user impact is noted as low as 65 - 70% as far as gaming goes, 90% is horrid and about as high as an upstream can go (due to certain overheads and the way the utilisation is measured upstreams max at 93-94% utilisation).

90% = horrid pings, packet loss and slower than expected uploads and downloads along with painful web browsing.

[MalcUK2005]

Originally Posted by Ignition

Nonsense, user impact is noted as low as 65 - 70% as far as gaming goes, 90% is horrid and about as high as an upstream can go (due to certain overheads and the way the utilisation is measured upstreams max at 93-94% utilisation).

90% = horrid pings, packet loss and slower than expected uploads and downloads along with painful web browsing.

Yepp exactly and I was still told that there was nothing wrong, or it was more the case the the person I was talking to was worried the person he had to talk to would tell him there was nothing wrong.

[Ignition]

Originally Posted by MalcUK2005

Yepp exactly and I was still told that there was nothing wrong, or it was more the case the the person I was talking to was worried the person he had to talk to would tell him there was nothing wrong.

If the 'save my own arse and screw the customer' ethic is one that's very predominate in Telewest I'm sure the merger will go more smoothly for it.