has anyone else had this same problem?? and can anyone give me any advice?
back in Sept when i first connected to NTL, the sales guy convinced me to take the FREE 2 MONTH Broadband Trial offer. I did not want this as i can't really afford it! but he said that i might as well because it was free and i was under no obligation to continue with BB after 2 months. so stupidly i agreed. Come November i noticed that i was still being charged for BB at which point i made my initial phonecall (must be about 100 now!) to tell them i did not want it anymore. After being passed from number to number etc they said they would remove the service. however, Bills kept coming and i kept making phonecalls. Then we moved house in JAN at which point i was so ****ed off with them that i said i did not want to be re-connected at new address. They then told me that this was not possible as i had signed a 12 months binding contract (of which i was never given a copy of...)
and even if i did not get connected at new address they would still send me bills! i was so enraged but had no choice but to ghet them to re-connect me at new address BUT WITHOUT BB which thay agreed to. At this point i also wrote an official letter to request that my services be disconnected.
so the engineers came and re-comnnected TV & Telephone but not Modem for BB so i thought it was all sorted out. Since then my bills have still contained the £17.99 charge for BB which we do not have!!! Many more irrate phonecalls and im told that they will not disconnect me from BB (that i do not have!) and if i wish to make a complaint i must write a letter again!
At this point, i am refusing to pay the bills for BB and have made an official complaint via Ombudsman (Otelo)..............as any one out any more advice?
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